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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey
Reload this Page Problem update sigma/Unable to connect to the server
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Old 05-13-2019, 19:20   #16 (permalink)
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sigmabox problem


SigmaKey v.2.31.00
Detected GsmServer S-Card products:
S-Card: 73XXXXXX Sigma dongle, v 2.30
S-Card: 73XXXXXX Sigma dongle, v 2.30
Your Sigma dongle has been updated to the latest version (2.31)


and 5 minutes later...



y v.2.31.00
Detected GsmServer S-Card products:
2F020D01E449
S-Card: 73XXXXXX Sigma dongle blank, v 0.55
S-Card: 73XXXXXX Sigma dongle blank, v 0.55
Please ensure your Sigma dongle is connected properly
S-Card: 73XXXXXX Sigma dongle blank, v 0.55
Please ensure your Sigma dongle is connected properly
S-Card: 73XXXXXX Sigma dongle blank, v 0.55
Please ensure your Sigma dongle is connected properly
S-Card: 73XXXXXX Sigma dongle blank, v 0.55
Please ensure your Sigma dongle is connected properly
S-Card: 73XXXXXX Sigma dongle blank, v 0.55
Please ensure your Sigma dongle is connected properly
S-Card: 73XXXXXX Sigma dongle blank, v 0.55
Please ensure your Sigma dongle is connected properly
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Old 05-13-2019, 19:21   #17 (permalink)
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error update firmware, pls help me
SigmaKey v.2.31.00 build 01
Detected GsmServer S-Card products:
S-Card: 819554111 Sigma dongle blank, v 0.00
S-Card: 819554111 Sigma dongle blank, v 0.00
Wrong or incomplete server reply received: Invalid at the top level of the document.

this morning stop working my sigma box and it does not let me update firmware, pls help me
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Old 05-13-2019, 19:28   #18 (permalink)
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same problem s-card update faild......
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Old 05-13-2019, 19:42   #19 (permalink)
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update buged, cant opne soft now grrrr now lost clients cause of this
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Old 05-13-2019, 19:46   #20 (permalink)
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Yes I have same Issue.

Best Regards
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Old 05-13-2019, 19:47   #21 (permalink)
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SigmaKey v.2.31.00 build 01
Detected GsmServer S-Card products:
S-Card: 38xxxxxxx Sigma dongle blank, v 0.00
S-Card: 38xxxxxxx Sigma dongle blank, v 0.00
the same here software stuck at firmware update dongle version was 2.30 now v 0.00
regards
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Old 05-13-2019, 19:59   #22 (permalink)
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same problem here
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Old 05-13-2019, 20:15   #23 (permalink)
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same problem too, please fix it
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Old 05-13-2019, 20:22   #24 (permalink)
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SigmaKey v.2.31.00 build 01
Detected GsmServer S-Card products:
S-Card: xxxxx Sigma dongle, v 2.30
S-Card: xxxxx Sigma dongle, v 2.30

I've had this problem before. I have formatted my computer. I can't open the sigma key again. log records deleted my computer formatted for respects ...

ı sent mail help please...
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Old 05-13-2019, 20:35   #25 (permalink)
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SigmaKey v.2.31.00 build 01
Detected GsmServer S-Card products:
S-Card:xxxxxxx Sigma dongle, v 2.30
S-Card: xxxxxx Sigma dongle, v 2.30
cannot connect to the server,
check internet connection or try later
Recibida una respuesta incorrecta o incompleta del servidor
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Old 05-13-2019, 20:52   #26 (permalink)
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same problem after instal and try to update s-card fail
this is dongle serial 0833697057
ther is a log
https://www.4shared.com/rar/WzSbkfmHfi/logs.html
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Old 05-13-2019, 21:01   #27 (permalink)
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SigmaKey v.2.31.00 build 01
Detected GsmServer S-Card products:
S-Card: 801238116 Sigma dongle, v 2.30
S-Card: 801238116 Sigma dongle, v 2.30
http timeout
Recibida una respuesta incorrecta o incompleta del servidor
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Old 05-13-2019, 21:09   #28 (permalink)
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error update sigma 2.31.00
same problem here with update
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Old 05-13-2019, 21:10   #29 (permalink)
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UPDATE CARD PROBLEM
SigmaKey v.2.31.00 build 01
Detected GsmServer S-Card products:
S-Card: 693550201 Sigma dongle, v 2.30
S-Card: 693550201 Sigma dongle, v 2.30
Wrong or incomplete server reply received: Invalid at the top level of the document.




SigmaKey v.2.31.00 build 01
Detected GsmServer S-Card products:
S-Card: 693550201 Sigma dongle, v 2.30
S-Card: 693550201 Sigma dongle, v 2.30
Wrong or incomplete server reply received: Invalid at the top level of the document.


Detected GsmServer S-Card products:
S-Card: 693550201 Sigma dongle, v 2.30
S-Card: 693550201 Sigma dongle, v 2.30
Wrong or incomplete server reply received: Invalid at the top level of the document.
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Old 05-13-2019, 21:12   #30 (permalink)
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SigmaKey v.2.31.00 build 01
Detected GsmServer S-Card products:
S-Card: 885300900 Sigma dongle, v 2.30
S-Card: 885300900 Sigma dongle, v 2.30
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