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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 08-29-2020, 11:15   #16 (permalink)
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since 8 hours server not working have lotss work tu du even sigma not taking any thing they fix or not very bad suppor
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Old 08-29-2020, 11:18   #17 (permalink)
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same here, server down again
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Old 08-29-2020, 11:26   #18 (permalink)
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same problem here

they dont even notify us that server is down at least
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Old 08-29-2020, 11:36   #19 (permalink)
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SigmaKey 2.38.06 HiSi: Repair
HUAWEI USB COM 1.0 (COM13), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 12/5/2014, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 980
Phone model: HMA-L29
Version: HMA-L29 9.0.0.126D(C652E14R1P16)
Removing firmware protection.....Wrong or incomplete server reply received

this is a nightmare, 6 hours still not working.

sigmateam didnt say any word, comme on
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Old 08-29-2020, 11:51   #20 (permalink)
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SigmaKey v.2.38.05
New version 2.38.06 is available on www.sigmakey.com. We strongly recommend to update SigmaKey!
6***** Sigma dongle 2.38, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
Pack 4: Activated
--------- 2020-08-29 15:48:09 ---------
SigmaKey 2.38.05 Qcom: Repair IMEI
DBAdapter Reserved Interface (COM99), Provider: Huawei Incorporated, Driver ver.: 2.0.6.725, Date: 28.12.2015, USB\Vid_12D1&Subclass_11&Prot_23
Removing firmware protection...Unable to connect to the server. Please check your network.
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Old 08-29-2020, 11:58   #21 (permalink)
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SigmaKey v.2.38.06
132572414 Sigma dongle 2.38, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
Pack 4: Activated
--------- 2020-08-29 12:37:55 ---------
SigmaKey 2.38.06 Qcom: Repair IMEI
DBAdapter Reserved Interface (COM17), Provider: Huawei Incorporated, Driver ver.: 2.0.6.725, Date: 28/11/2016, USB\Vid_12D1&Subclass_11&Prot_23
Removing firmware protection...Unable to connect to the server. Please check your network.
--------- 2020-08-29 12:48:51 ---------
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Old 08-29-2020, 12:02   #22 (permalink)
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I am afraid if they can not fix it today by saying Saturday and Sunday are not working days ��
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Old 08-29-2020, 12:04   #23 (permalink)
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please answer team server not working
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Old 08-29-2020, 12:07   #24 (permalink)
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Quote:
Originally Posted by computercoast View Post
they dont even notify us that server is down at least
Looks like something unexpected.
Does not look like planned maintenance
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Old 08-29-2020, 12:10   #25 (permalink)
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this server is becoming a nightmare

--------- 2020-08-29 13:06:55 ---------
SigmaKey 2.38.06 HiSi: Write secure data...
HUAWEI USB COM 1.0 (COM362), Provider: Huawei Incorporated, Driver ver.: 2.0.6.725, Date: 08/04/2015, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 810
Phone model: JNY-LX1
Version: JNY-L21 10.1.0.228(C185E3R3P1)
Removing firmware protection.....Wrong or incomplete server reply received
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Old 08-29-2020, 12:13   #26 (permalink)
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I have experienced another strange thing.
Software asked for captcha when trying to connect with server.
Looks like an attack on server
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Old 08-29-2020, 12:15   #27 (permalink)
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Yes I'm receiving captcha as well. Maybe a ddos attack is 9n the run. Suggest sigmateam using cloudflare to avoid ddos attack

Sent from my LYA-L29 using Tapatalk
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Old 08-29-2020, 12:25   #28 (permalink)
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Server seems to be working now. Please confirm

Sent from my LYA-L29 using Tapatalk
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Old 08-29-2020, 12:28   #29 (permalink)
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we apologize for the inconvenience. server online.
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Old 08-29-2020, 12:30   #30 (permalink)
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Great. That's was a good wait. Please if you don't mind next time just let us now so we can go have a coffee. Thanks for the support we understand the effort you make behind all this technology

Sent from my LYA-L29 using Tapatalk
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