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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 05-08-2019, 08:39   #1 (permalink)
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sigma huawei edition problem


hi sigma team

when i open software gives error

SigmaKey v.2.30.04 build 01
Detected GsmServer S-Card products:
D702020E1C4E
S-Card: 582970379 Sigma dongle blank, v 0.23


i try other reader same error

also try other pc same error
please help
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Old 05-08-2019, 08:42   #2 (permalink)
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@ sam_alshahba,

Please perform following operations:
  1. Locate logs folder at your PC
    My Documents->SigmaKey->logs
  2. Rar it
  3. Send all of the log files in a rar archive to support[at]sigmakey.com

In order to be able to check what could go wrong and solve current issue developers need to check all of the log files from operations performed by current SigmaKey.

Best Regards
GSMServer team



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Old 05-08-2019, 09:45   #3 (permalink)
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hi...this is log file

https://drive.google.com/open?id=1MK...hIMBANPG5aq8gT
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Old 05-08-2019, 09:58   #4 (permalink)
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@ sam_alshahba,

Link is broken.
Please rar and mail logs folder along with all log file to support[at]sigmakey.com

Best Regards
GSMServer team



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