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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 08-27-2020, 18:14   #16 (permalink)
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Exelente solo combinar herramientas de trabajo y listo, te la hechastes buena sigma,,,,,,
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Old 08-27-2020, 18:20   #17 (permalink)
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still same issue with p40 pro plus
--------- 2020-08-27 16:58:09 ---------
SigmaKey 2.38.06 HiSi: Software testpoint On.../Off
DBAdapter Reserved Interface (COM389), Provider: HUAWEI Technologies CO.,LTD, Driver ver.: 1.0.26.0, Date: 5/18/2016, USB\Vid_12D1&Subclass_13&Prot_23
Using extended heuristic method...
Hardware IMEI: 020304050607080
Flash file C:\Users\loukkostech10\Desktop\P40 pro plus\ElsaP-N39E 10.1.0.132D(C652E3R1P2)_Firmware_EMUI10.1.0_05016V LP\Software\dload\UPDATE.APP
Enabling diagnostic port...Done
We strictly recommend performing "Enable Downgrade" on "Flash" tab, as the first service operation on this device!
--------- 2020-08-27 16:58:55 ---------
SigmaKey 2.38.06 HiSi: Repair
HUAWEI USB COM 1.0 (COM17), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 11/6/2015, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 990 5G
Sending boot.....Error B00720AA
--------- 2020-08-27 16:59:27 ---------
SigmaKey 2.38.06 HiSi: Software testpoint On.../Off
HUAWEI USB COM 1.0 (COM17), Provider: HUAWEI Incorporated, Driver ver.: 2.0.6.725, Date: 11/6/2015, USB\VID_12D1&PID_3609&REV_0100
HiSilicon: Kirin 990 5G
Sending boot...Error writing to serial port
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Old 08-27-2020, 18:42   #18 (permalink)
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Quote:
Originally Posted by morpheoushex View Post
Are we now able to share with other sigma users security backups ? so the backup is not tied together with the box serial number ?
Backups are tied to your box/dongle, so another user cannot use them.
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Old 08-27-2020, 19:44   #19 (permalink)
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Please sigma answer this post

Quote:
Originally Posted by Gsmserver View Post
Backups are tied to your box/dongle, so another user cannot use them.
Dear Sigma

That is a very bad policy and several of us have asked you to reconsider that and change that policy.

Can you please answer this question ? (AND PLEASE ANSWER IT)

You have a very strict policy in regards to your boxes..... lets say a user have a sigma box serial 1111111 and He works 2 years saving OEM INFO files and making backups to be able to repair HIS CUSTOMERS PHONES WITH HIS BOX.

Then the BOX or simcard gets damaged.... and you will say.... yes yes there is no warranty.... YOU MUST BUY ANOTHER BOX.

OK he says.... lets support SIGMA i buy another box .... but the box has now serial number 2222222

And then suddenly he wasted 2 years of his life and have allot of problems with his customers because the backups made for the last 2 years of his customers systems are useless and if a phone gets damaged he will not be able to repair it .... have you thought about that ?

Can you please explain to us your customers why this CRAZY policy of binding the backup with the serial numbers from the box ?

WOULD YOU HELP THAT CUSTOMER AND RECONSTRUCT FOR HIM THE HUNDREDS OF BACKUPS HE HAS MADE THOSE 2 YEARS SO THEY CAN USE AGAIN THEIR BACKUPS WITH THE NEW BOX SERIAL NUMBER 222222 ?

PLEASE ANSWER THAT

THAT BINDING THE BACKUP TO THE SERIAL NUMBER POLICY IS CRAZY !!
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Old 08-27-2020, 20:01   #20 (permalink)
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Quote:
Originally Posted by Gsmserver View Post
Backups are tied to your box/dongle, so another user cannot use them.


SIGMA you are still in time to change that policy and avoid HUGE future problems for your customers
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Old 08-27-2020, 20:05   #21 (permalink)
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Quote:
Originally Posted by Gsmserver View Post
Backups are tied to your box/dongle, so another user cannot use them.
We hate this




Really unhappy
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Old 08-27-2020, 20:26   #22 (permalink)
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Red face

Quote:
Originally Posted by Gsmserver View Post
Backups are tied to your box/dongle, so another user cannot use them.
Can you give us any strong valid reasons for this policy?
Because file is already encrypted and can not be used by non Sigma box users. So why this ploicy
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Old 08-27-2020, 20:46   #23 (permalink)
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Please add the test point function without using the exact firmware from update.app. just with a click and automatically send to testpoint, something like the umt does with the zte and xiaomi.
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Old 08-27-2020, 20:48   #24 (permalink)
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is android 10.1 supported in new phone like p30 pro ?
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Old 08-27-2020, 21:05   #25 (permalink)
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Quote:
Originally Posted by uajanath View Post
We hate this




Really unhappy



It is fair and appropriate, they must think, what has happened in other tools they share certificates with imei, and as soon as a computer falls, all those with the same imei fall from the system. for which the work of each one will have the highest value in their region where they live. For example, I now have certificates that only I will use. since my other competencies have taken the trouble to update their sigma packages, and are having to pay up to $ 50 dollars for each remote operation
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Old 08-27-2020, 21:05   #26 (permalink)
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Thanks for bugs fix
now sigma more power full
keep it up
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Old 08-27-2020, 21:28   #27 (permalink)
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the hottest team of the year 2020!!
good job!!
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Old 08-27-2020, 21:55   #28 (permalink)
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sigma is only updating for the huawei brand we need support for the other brands, motorola, xiaomi, mtk etc.
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Old 08-27-2020, 21:56   #29 (permalink)
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Quote:
Originally Posted by skyovercloker View Post
It is fair and appropriate, they must think, what has happened in other tools they share certificates with imei, and as soon as a computer falls, all those with the same imei fall from the system. for which the work of each one will have the highest value in their region where they live. For example, I now have certificates that only I will use. since my other competencies have taken the trouble to update their sigma packages, and are having to pay up to $ 50 dollars for each remote operation
Hmmm maybe is because your English is not that good or because you used google translator. I tried to understand your point but it makes no sense to me when i read what you wrote. (what do you mean when a computer falls ???)
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Old 08-28-2020, 00:21   #30 (permalink)
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plaese support other processors like mtk and qualcomm because sigma is weak in it as i noticed
thank you
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