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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > GSMServer Products > SigmaKey


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Old 07-16-2014, 18:04   #1 (permalink)
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zte mimosa mini problem

phone unlocked, but now switches off when get network signal. Tried write backup but there is error: unsupported phone model?!

SigmaKey 2.03.03 MTK: Write backup
Android Gadget VCOM Driver (COM131), Provider: MediaTek, Driver ver.: 1.0.1121.0, Date: 15.5.2011, USB\VID_19D2&PID_0005&REV_0255&MI_02
Baseband Processor: MT6573, E00
Version: ZTENJ73_HW
Firmware: MAUI.11AMD.W11.37.SP.V3.P2
IMEI: 8635xxxxxxxxxx
Unsupported phone model

phone was in working condition, now after unlock its not.... and how to restore backup?

b.r.
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Old 07-17-2014, 07:09   #2 (permalink)
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@ gorandj,

Unlock operation itself can not affect phone functionality.
But in any case post here log file from the unlock operation along with the security backup, please.

Did you try to flash phone with any firmware already?

Best Regards
GSMServer team



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Old 07-17-2014, 09:24   #3 (permalink)
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log:

SigmaKey 2.03.03 MTK: Direct unlock
Android Gadget VCOM Driver (COM131), Provider: MediaTek, Driver ver.: 1.0.1121.0, Date: 15.5.2011, USB\VID_19D2&PID_0005&REV_0255&MI_02
Baseband Processor: MT6573, E00
Version: ZTENJ73_HW
Firmware: MAUI.11AMD.W11.37.SP.V3.P2
IMEI: 863574010022838
Security area saved to "C:\Users\Link\Documents\SigmaKey\security backup\863574010022838_MT6573, E00 ZTENJ73_HW MAUI_11AMD_W11_37_SP_V3_P2 (1).skb"
Unlocking phone...Done
Restarting phone...Done
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Old 07-21-2014, 14:29   #4 (permalink)
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@ gorandj,

Please provide us with such information:
  1. What network provider / country this phone is locked to?
  2. Did you try to power on phone with original SIM card?
  3. Is it working properly with original SIM card?
  4. Did you try to reflash phone phone?
  5. What is phone's state after reflashing?

Best Regards
GSMServer team



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