Volcano Box Team I need your Help

[jamil1982]

this is my first time using Volcano Box,i was using Miracle Box,i bought 2 volcano box white colors, the first thing i did is by download the full setup which is Volcanobox 2.5.0 on my Window 7 then connect to internet my box Registered, but i found out whenever i connect phone i want to read it it hang on >>Boot downloading complete!
and if i want to stop the command it doesn't stop, i have to use ctl + alt+ del then close the Volcano tool from the task manager, so i thought is the version then i downloaded VolcanoUtility_v2.8.3_Volcano Yellowstone the copy VolcanoUtility_v2.8.9_Volcano Module inside and run it, its doing the same thing whenever i send command and i want to stop it it doesn't stop, But without connecting any phone it work, So i want to know if its normal because other box work normal for me whenever i want to stop command it stop but Volcano it doesn't i have to restart my system or use ctl alt + del to close which is stressfull, or is there any thing that im missing or is there any volcano tool that work perfect? please help me , i tested it on window xp sp3 on window 7 32bit and window 8.1 64bit the same problem, thanks in advance