9800 screen goes off when making or receiving - GSM-Forum

wodashie · 01-23-2012, 00:05

Hi All, please i have a strange problem with my bb 9800.

when i press the call button to make a call, the screen instantly goes off and comes on when the call ends though it goes through.

the same thing happens when i receive a call ie., press the call button.

have wiped and reloaded the os without any success.

your help is keenly waited.

thanx and best wishes

stebel · 01-23-2012, 00:57

Quote:

Originally Posted by wodashie

Hi All, please i have a strange problem with my bb 9800.

when i press the call button to make a call, the screen instantly goes off and comes on when the call ends though it goes through.

the same thing happens when i receive a call ie., press the call button.

have wiped and reloaded the os without any success.

your help is keenly waited.

thanx and best wishes

just change the main flex cable and your good

cal_guy · 01-23-2012, 04:35

Proximity sensor not working Change main LCD flex as suggested above

x.ram · 01-23-2012, 07:08

Quote:

Originally Posted by wodashie

Hi All, please i have a strange problem with my bb 9800.

when i press the call button to make a call, the screen instantly goes off and comes on when the call ends though it goes through.

the same thing happens when i receive a call ie., press the call button.

have wiped and reloaded the os without any success.

your help is keenly waited.

thanx and best wishes

Hi
This is Software problem just update latest firmware thats it tasted in Blackberry 9900 and after update dont restore backup

OFFICIAL: Torch 9800 Firmware 6.0.0.695 (App Version: 6.0.0.246)

if any issue post me reply

..:: X.R@M ::..

wodashie · 01-24-2012, 09:17

Quote:

Originally Posted by x.ram

Hi
This is Software problem just update latest firmware thats it tasted in Blackberry 9900 and after update dont restore backup

OFFICIAL: Torch 9800 Firmware 6.0.0.695 (App Version: 6.0.0.246)

if any issue post me reply

..:: X.R@M ::..

updated with the link you provided but the problem still persists. any other suggestion apart from having to change the main flex cable???

best wishes

nnaeem11 · 01-24-2012, 09:26

just remove the protector and all will be ok

skyvind · 01-24-2012, 14:06

replace touch screen it ill work i also faced same pro bro.........

stebel · 01-25-2012, 16:24

Quote:

Originally Posted by wodashie

updated with the link you provided but the problem still persists. any other suggestion apart from having to change the main flex cable???

best wishes

the sensor is on the main flex so there is no other way

phone@studio · 01-25-2012, 17:58

same with me. changed the flex still same story. without the back shell it works fine.i tink it has to do with the shell(casing)

wodashie · 01-28-2012, 05:01

Quote:

Originally Posted by nnaeem11

just remove the protector and all will be ok

which protector are you referring to please???

no clue what you are suggesting.

best wishes

wodashie · 01-28-2012, 05:06

Quote:

Originally Posted by stebel

the sensor is on the main flex so there is no other way

Can you please show me where on the flex the proximity sensor is???

seen another suggestion it is a result of a too sensitive proximity sensor and that it should be shaded a bit.

any help will be appreciated.

best wishes

asakapa2003 · 01-28-2012, 05:11

try to remove/replacec the earpiece of your phone.. tested many times...

ntek · 01-28-2012, 07:47

change flex if not ok change battery

gsmhitter · 01-28-2012, 19:01

just use only blue screws at the top of display back side , ur problem will be solved , or paste touch screen properly from up side

irawan388 · 01-29-2012, 07:57

This pro lem comes out when you change black touch screen to white is it?
If yes you must programing to set up againg bettwen black and white....

01-23-2012, 00:05	#1 (permalink)
wodashie No Life Poster Join Date: Jun 2007 Posts: 1,033 Member: 534777 Status: Offline Thanks Meter: 214	9800 screen goes off when making or receiving Hi All, please i have a strange problem with my bb 9800. when i press the call button to make a call, the screen instantly goes off and comes on when the call ends though it goes through. the same thing happens when i receive a call ie., press the call button. have wiped and reloaded the os without any success. your help is keenly waited. thanx and best wishes

01-28-2012, 19:01	#14 (permalink)
gsmhitter Junior Member Join Date: Apr 2011 Posts: 28 Member: 1548507 Status: Offline Sonork: 100.1603342 Thanks Meter: 2	light gone when making calls just use only blue screws at the top of display back side , ur problem will be solved , or paste touch screen properly from up side

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01-23-2012, 04:35	#3 (permalink)
cal_guy No Life Poster Join Date: Oct 2010 Location: Toronto, Canada Posts: 948 Member: 1430995 Status: Offline Sonork: 100.1613203 Thanks Meter: 312	Proximity sensor not working Change main LCD flex as suggested above

01-24-2012, 09:26	#6 (permalink)
nnaeem11 No Life Poster Join Date: May 2005 Location: MIND MAKING COMPANY Age: 44 Posts: 1,686 Member: 144640 Status: Offline Sonork: nnaeem11 Thanks Meter: 238	just remove the protector and all will be ok

01-24-2012, 14:06	#7 (permalink)
skyvind Freak Poster Join Date: Jan 2009 Location: india Posts: 149 Member: 945459 Status: Offline Sonork: skyvind Thanks Meter: 19	replace touch screen it ill work i also faced same pro bro.........

01-25-2012, 17:58	#9 (permalink)
phone@studio Freak Poster Join Date: Jul 2005 Location: nigeria,benin Age: 44 Posts: 119 Member: 164820 Status: Offline Sonork: phone@studio Thanks Meter: 8	same with me. changed the flex still same story. without the back shell it works fine.i tink it has to do with the shell(casing)

01-28-2012, 05:11	#12 (permalink)
asakapa2003 Major Poster Join Date: Mar 2007 Location: tagaytay city, philippines Posts: 48 Member: 478046 Status: Offline Thanks Meter: 6	try to remove/replacec the earpiece of your phone.. tested many times...

01-28-2012, 07:47	#13 (permalink)
ntek No Life Poster Join Date: Oct 2007 Posts: 556 Member: 619511 Status: Offline Thanks Meter: 53	change flex if not ok change battery

01-29-2012, 07:57	#15 (permalink)
irawan388 Freak Poster Join Date: Jan 2005 Age: 54 Posts: 342 Member: 112087 Status: Offline Thanks Meter: 35	This pro lem comes out when you change black touch screen to white is it? If yes you must programing to set up againg bettwen black and white....