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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 10-01-2020, 10:31   #1 (permalink)
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Smile Card blocked after update To LG Octopus 3.0.5 [Solution]


LG Octopus works fine at ver 2.9.5

Afer update to 3.0.5 I've go message : Security Error

Firmware updater launch after restart :

Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 200088669
Selected card: 0200088669
Updates count: 24
Updates limit: 27
Activations:
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)
- Medusa - NO
- Huawei - FULL (ver 2.6)
- FRP - FULL (ver 2.6)
Creating secure connection...
Requesting firmware...
Writing card firmware...
Card firmware successfully updated!


After update - Message : The card firmware is unsupported. Please update your card and use latest version.



After that can't use any of your product : LG, Samsung, Huawei or FRP.
 
Old 10-01-2020, 10:41   #2 (permalink)
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I got same problem after update not work new software still.
 
Old 10-01-2020, 10:45   #3 (permalink)
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i think this is totaly headache update
 
Old 10-01-2020, 11:11   #4 (permalink)
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OCTOPUS BOX The card firmware version is unsupported [

The card firmware version is unsupported please update your card and use latest version




Searching for server...
Server greeting: "Card updates server v.2.2"
Searching installed cards...
Found card with s/n 100011F4B
Selected card: 0100011F4B
Updates count: 14
Updates limit: 14
Activations:
- LG - FULL (ver 2.6)
- Samsung - FULL (ver 2.6)
- JTAG - NO
- Huawei - FULL (ver 2.6)
- FRP - NO
Creating secure connection...
The number of updates has exceeded the maximum value!
Could not create secure connection!
 
Old 10-01-2020, 11:18   #5 (permalink)
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Hello.

There was a problem with new update, plesae re-download latest Software version from the Support Area, then install it and eveyrhing should work properly
 
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Old 10-01-2020, 11:19   #6 (permalink)
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the card firmware version is unsupported

HI
after this error i try to update card successfully and reopen samsung and lg exe same error how to solve please ?

now my card maximum update error

please fix


card with s/n 100000A2D
The number of updates has exceeded the maximum value!
 
Old 10-01-2020, 11:25   #7 (permalink)
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We're sorry for inconviences.There was a problem with new update, plesae re-download latest Software version from the Support Area or from the Octoplus , then install it and eveyrhing should work properly

Besides, You can download latest Octoplus LG Tool 3.0.5

Last edited by Octopus box; 10-01-2020 at 11:31.
 
Old 10-01-2020, 11:29   #8 (permalink)
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Quote:
Originally Posted by Octopus box View Post
We're sorry for inconviences.There was a problem with new update, plesae re-download latest Software version from the Support Area, then install it and eveyrhing should work properly
no thing in web support
how to download from support if card its not supported
 
Old 10-01-2020, 11:33   #9 (permalink)
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Quote:
Originally Posted by rebainoor View Post
no thing in web support
how to download from support if card its not supported
Besides, You can download latest Octoplus LG Tool 3.0.5

Last edited by Octopus box; 10-01-2020 at 11:39.
 
Old 10-01-2020, 11:41   #10 (permalink)
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how about us who already updated the firmware now all tools not working even on old software. kindly look at that issue..... ASAP
 
Old 10-01-2020, 11:42   #11 (permalink)
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OK. After re-download LG and Samsung updates works fine. But Huawei and FRP still doesn't.

PS. FRP works with 1.9.6.0
 
Old 10-01-2020, 11:43   #12 (permalink)
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You just need to re-download and re-install the latest Software version after try to launch and everything should work properly
 
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Old 10-01-2020, 12:02   #13 (permalink)
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Quote:
Originally Posted by Octopus box View Post
You just need to re-download and re-install the latest Software version after try to launch and everything should work properly
no link for Huawei tool..??
 
Old 10-01-2020, 12:13   #14 (permalink)
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OK. After re-downloadind all apps everything works.
 
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Old 10-01-2020, 14:25   #15 (permalink)
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Yes, just redownload all Software and all is running very fine after Update card
 
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