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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 04-11-2017, 12:10   #1 (permalink)
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F500L Flashing Issues


Hello Team

I m having issues with F500L, during flash having this particular error

Quote:
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM20
Selected model: F500L
Reading info...
Model ID: LG-F500L
IMEI: 357767-06-058545-5
Android version: 6.0
Battery level: 90%
SW Version: F500L21a
Mode: Emergency
Initializing flash...OK
SW version: LGF500LAT-00-V21a-LGU-KR-DEC-16-2016+0
Android version: 6.0
LAF Version: 1.1
Product ID: SM07S160105000215
IMEI: 357767-06-058545-5
Target operator: LGU
Hardware: rev_10
Performed by 2.6.1 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM20
Selected model: F500L
Reading info...
Model ID: LG-F500L
IMEI: 357767-06-058545-5
Android version: 6.0
Battery level: 90%
SW Version: F500L21a
Mode: Emergency
Initializing flash...OK
SW version: LGF500LAT-00-V21a-LGU-KR-DEC-16-2016+0
Android version: 6.0
LAF Version: 1.1
Product ID: SM07S160105000215
IMEI: 357767-06-058545-5
Target operator: LGU
Hardware: rev_10
Opening "LGF500LAT-00-V21a-LGU-KR-DEC-16-2016+0.tot"...OK
Firmware version: F500L21a
Firmware model: LG-F500L
--------------------------------------------------------------------------------
Writing phone firmware without real necessity is at your own risk.

Downgrade may lead to phone damage!

Please, make sure the phone's battery is fully charged.
Disconnect all other devices from the computer (including phones, modems, etc.) and close all other running programs.
To avoid errors in the flashing process, use a clean PC (without any installed drivers for other Qualcomm-based devices).
You should not run any other programs or attach new devices to your computer during the flashing!
--------------------------------------------------------------------------------
Prepairing firmware...OK
Setting options...OK
Reading partitions...OK
Formating USERDATA...OK
Formating ENCRYPT...OK
Writing 1/28 PrimaryGPT...Failed!
Performed by 2.6.1 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM20
Selected model: F500L
Reading info...
Model ID: LG-F500L
IMEI: 357767-06-058545-5
Android version: 6.0
Battery level: 91%
SW Version: F500L21a
Mode: Emergency
Initializing flash...OK
SW version: LGF500LAT-00-V21a-LGU-KR-DEC-16-2016+0
Android version: 6.0
LAF Version: 1.1
Product ID: SM07S160105000215
IMEI: 357767-06-058545-5
Target operator: LGU
Hardware: rev_10
Opening "LGF500LAT-00-V21a-LGU-KR-DEC-16-2016+0.tot"...OK
Firmware version: F500L21a
Firmware model: LG-F500L
--------------------------------------------------------------------------------
Writing phone firmware without real necessity is at your own risk.

Downgrade may lead to phone damage!

Please, make sure the phone's battery is fully charged.
Disconnect all other devices from the computer (including phones, modems, etc.) and close all other running programs.
To avoid errors in the flashing process, use a clean PC (without any installed drivers for other Qualcomm-based devices).
You should not run any other programs or attach new devices to your computer during the flashing!
--------------------------------------------------------------------------------
Prepairing firmware...OK
Setting options...OK
Reading partitions...OK
Formating USERDATA...OK
Formating ENCRYPT...OK
Writing 1/28 PrimaryGPT...Failed!
Performed by 2.6.1 Software version.
F500L20C_00
LGF500LAT-00-V21a-LGU-KR-DEC-16-2016+0

Phone was running with PIN Lock, i tried reset screen lock options of Octopus , but nothing

Regards
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Old 04-11-2017, 13:00   #2 (permalink)
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Quote:
Phone was running with PIN Lock, i tried reset screen lock options of Octopus , but nothing
Post here full Software log of Reset Screen lock operation.

What is the exact state of your phone now?
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Old 04-11-2017, 13:11   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Post here full Software log of Reset Screen lock operation.

What is the exact state of your phone now?
Currently it restarts to download mode. Reboot & Stay in Download mode.

Quote:
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM20
Selected model: F500L
Please, put the phone into download mode manually (Power phone OFF, press and hold "Vol+" button and connect the cable (or P999 cable)).
Reading info...
Model ID: LG-F500L
IMEI: 357767-06-058545-5
Android version: 6.0
Battery level: 93%
SW Version: F500L21a
Mode: Emergency
Initializing flash...OK
SW version: LGF500LAT-00-V21a-LGU-KR-DEC-16-2016+0
Android version: 6.0
LAF Version: 1.1
Product ID: SM07S160105000215
IMEI: 357767-06-058545-5
Target operator: LGU
Hardware: rev_10
Resetting Screen Lock...
Reading partitions...OKFailed!
Performed by 2.6.1 Software version.
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Old 04-11-2017, 14:32   #4 (permalink)
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Please, upload to some file share this firmware file "LGF500LAT-00-V21a-LGU-KR-DEC-16-2016+0" then post here link, we will check it.
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Old 04-12-2017, 06:31   #5 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Please, upload to some file share this firmware file "LGF500LAT-00-V21a-LGU-KR-DEC-16-2016+0" then post here link, we will check it.
There you go

https://drive.google.com/file/d/0B89...02N2VWSFk/view
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Old 04-12-2017, 08:20   #6 (permalink)
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After 2 days of try, downloaded file from your support area.

result as below.

Quote:
Welcome to Octoplus/Octopus Box LG Software version 2.6.1
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM41
Selected model: F500L
Reading info...
Model ID: LG-F500L
IMEI: 357767-06-058545-5
Android version: 6.0
Battery level: 99%
SW Version: F500L21a
Mode: Emergency
Initializing flash...OK
SW version: LGF500LAT-00-V21a-LGU-KR-DEC-16-2016+0
Android version: 6.0
LAF Version: 1.1
Product ID: SM07S160105000215
IMEI: 357767-06-058545-5
Target operator: LGU
Hardware: rev_10
--------------------------------------------------------------------------------
Writing phone firmware without real necessity is at your own risk.

Downgrade may lead to phone damage!

Please, make sure the phone's battery is fully charged.
Disconnect all other devices from the computer (including phones, modems, etc.) and close all other running programs.
To avoid errors in the flashing process, use a clean PC (without any installed drivers for other Qualcomm-based devices).
You should not run any other programs or attach new devices to your computer during the flashing!
--------------------------------------------------------------------------------
Opening "LGF500LAT-00-V21a-LGU-KR-DEC-16-2016+0.oct"...OK
Setting options...OK
Reading partitions...OK
Formating USERDATA...OK
Formating ENCRYPT...OK
Writing PrimaryGPT...Failed!
LAF Error: 80000121.
Write Firmware operation is currently not supported for your phone's firmware.
Performed by 2.6.1 Software version.
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Old 04-12-2017, 12:27   #7 (permalink)
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The firmware "LGF500LAT-00-V21a-LG-KR-DEC-16-2016+0" file isn't the original firmware file , it was read out from the phone. Try to find stock V21 firmware file and then reflash your device.

Also You can try to download and install test Software version form the Support Area (LG/TEST SOFTWARE/), then repeat Write Firmware operation with "LGF500LAT-00-V21a-LG-KR-DEC-16-2016+0" file but only at your own risk.
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Old 04-13-2017, 08:07   #8 (permalink)
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Quote:
Originally Posted by Octopus box View Post
The firmware "LGF500LAT-00-V21a-LG-KR-DEC-16-2016+0" file isn't the original firmware file , it was read out from the phone. Try to find stock V21 firmware file and then reflash your device.

Also You can try to download and install test Software version form the Support Area (LG/TEST SOFTWARE/), then repeat Write Firmware operation with "LGF500LAT-00-V21a-LG-KR-DEC-16-2016+0" file but only at your own risk.
What about firmware that is already in your support area ? i tried that file too returns exact same error.

Did you also uploaded same read out firmware i used to flash ?

Regards
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Old 04-13-2017, 08:31   #9 (permalink)
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We have removed the firmware from the Support Area.
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Old 04-15-2017, 05:49   #10 (permalink)
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Quote:
Originally Posted by Octopus box View Post
We have removed the firmware from the Support Area.
But that does not solve my problem either. is there any other solution you can point me to ?
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Old 04-17-2017, 07:30   #11 (permalink)
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So, Nothing for me now ?
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Old 04-17-2017, 07:50   #12 (permalink)
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The phone is Refurbish Right ?

you need a modify System.img which edit for this Model only i can give you a link where you get such file Here
This File will solved the problem
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Old 04-18-2017, 05:36   #13 (permalink)
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Quote:
Originally Posted by Faheem Anjum View Post
The phone is Refurbish Right ?

you need a modify System.img which edit for this Model only i can give you a link where you get such file Here
This File will solved the problem
This file also not flashing fully. flash starts but never ends

also one more point is, flashing continues in Flasher but stuck at "0" in Phone.

anything else anyone ?
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