G850UM Unlock Fail [Answered] - GSM-Forum

joneskiller2008 · 03-03-2022, 07:19

Welcome to Octoplus/Octopus Box LG Software version 3.1.7
Card S/N : 010005A278
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM355
Selected model: G850UM
Reading info...
Could not detect mode!
Performed by 3.1.7 Software version.
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM355
Selected model: G850UM
Reading info...
Model ID: LM-G850UM
IMEI: 358861-10-124918-6
Android version: 10
Battery level: 36%
Mode: Normal
Performed by 3.1.7 Software version.
--------------------------------------------------------------------------------
Connecting to server 0...OK
Username: 2iNWpP4VV1
Authorizing...OK
Checking balance...OK
Your balance: 0 credits.
--------------------------------------------------------------------------------
Work ID: 0000000001748FC3
Checking data...OK
Platform: LG Qualcomm
Selected port: COM355
Selected model: G850UM
Reading info...
Model ID: LM-G850UM
IMEI: 358861-10-124918-6
Android version: 10
Battery level: 37%
Trying to enable Diagnostics ports...
Found model LMG850UM:ÿ at port COM355
Reading info...
Model ID: LM-G850UM
IMEI: 358861-10-124918-6
Android version: 10
Battery level: 37%
Mode: Normal
Firmware compiled date: Feb 10 2021
Firmware compiled time: 21:00:00
Firmware released date: Sep 2 2021
Firmware released time: 15:59:17
SW Version: MPSS.HE.1.0.c4-00104-SM8150_GEN_PACK-1.375317.1.375470.1
IMEI: 358861-10-124918-6
SPC: 652183
Unlocking...
Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
Initializing ADB...OK
Waiting for phone...OK
Model ID: LM-G850UM
Phone firmware version: LMG850AT-00-V20p-LAO-COM-SEP-02-2021-ARB00+0
Kernel version: 4.14.117-perf (lgmobile@MCSBS8R4) (clang version 8.0.12 for Android NDK) #1 SMP PREEMPT Thu Sep 2 16:30:05 KST 202
Android version: 10
Hardware: Qualcomm Technologies, Inc SM8150 AArch64 Processor rev 14 (aarch64)
Target operator: TMO
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: 2iNWpP4VV1
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Too low balance to provide the security operation!
Your balance: 0 credits.
To perform "Unlock" operation you need to have 100 credits.
Performed by 3.1.7 Software version.
--------------------------------------------------------------------------------
Connecting to server 0...OK
Username: ImhhcjHMsi
Authorizing...OK
Checking balance...OK
Your balance: 100 credits.
--------------------------------------------------------------------------------
Work ID: 000000000174907B
Checking data...OK
Platform: LG Qualcomm
Selected port: COM355
Selected model: G850UM
Reading info...
Model ID: LM-G850UM
IMEI: 358861-10-124918-6
Android version: 10
Battery level: 37%
Mode: Normal
Firmware compiled date: Feb 10 2021
Firmware compiled time: 21:00:00
Firmware released date: Sep 2 2021
Firmware released time: 15:59:17
SW Version: MPSS.HE.1.0.c4-00104-SM8150_GEN_PACK-1.375317.1.375470.1
IMEI: 358861-10-124918-6
SPC: 652183
Unlocking...
Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
Initializing ADB...OK
Waiting for phone...OK
Model ID: LM-G850UM
Phone firmware version: LMG850AT-00-V20p-LAO-COM-SEP-02-2021-ARB00+0
Kernel version: 4.14.117-perf (lgmobile@MCSBS8R4) (clang version 8.0.12 for Android NDK) #1 SMP PREEMPT Thu Sep 2 16:30:05 KST 202
Android version: 10
Hardware: Qualcomm Technologies, Inc SM8150 AArch64 Processor rev 14 (aarch64)
Target operator: TMO
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: ImhhcjHMsi
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 100 credits.
Sending loader...
Prepairing for change protect status...OK
Reading QCN...
Send SPC...OK
Reading Mobile Property...OK
Reading Feature Mask...OK
Reading Roaming List 0...OK
Reading NV_Numbered Items...OK
Reading NV_Numbered SIM1 Items...OK
Reading NV_Numbered SIM2 Items...OK
Reading NV Items...OK
Reading EFS...OK
Reading Provisioning Items...OK
Reading QCN done!
Backup saved to "G850UM_358861101249186_03-03-2022_13-02-40.qcn"
Switching to Download mode...Failed!
Please perform the following steps:
1. Disconnect cable
2. Put phone into download mode manually (Power phone OFF, press and hold "Vol+" button and connect the cable)
3. Connect cable and press "Ok" button.Failed!
Performed by 3.1.7 Software version.

Please help me

Octopus support · 03-03-2022, 08:36

Hello

We have refunded credits to your balance.

Try to repeat operation once again, but before, read attentively software manual.
Thereafter, send us result, we will check it.

03-03-2022, 07:19	#1 (permalink)
joneskiller2008 Insane Poster Join Date: Oct 2012 Posts: 75 Member: 1825305 Status: Offline Thanks Meter: 22	G850UM Unlock Fail [Answered] Welcome to Octoplus/Octopus Box LG Software version 3.1.7 Card S/N : 010005A278 -------------------------------------------------------------------------------- Platform: LG Qualcomm Selected port: COM355 Selected model: G850UM Reading info... Could not detect mode! Performed by 3.1.7 Software version. -------------------------------------------------------------------------------- Platform: LG Qualcomm Selected port: COM355 Selected model: G850UM Reading info... Model ID: LM-G850UM IMEI: 358861-10-124918-6 Android version: 10 Battery level: 36% Mode: Normal Performed by 3.1.7 Software version. -------------------------------------------------------------------------------- Connecting to server 0...OK Username: 2iNWpP4VV1 Authorizing...OK Checking balance...OK Your balance: 0 credits. -------------------------------------------------------------------------------- Work ID: 0000000001748FC3 Checking data...OK Platform: LG Qualcomm Selected port: COM355 Selected model: G850UM Reading info... Model ID: LM-G850UM IMEI: 358861-10-124918-6 Android version: 10 Battery level: 37% Trying to enable Diagnostics ports... Found model LMG850UM:ÿ at port COM355 Reading info... Model ID: LM-G850UM IMEI: 358861-10-124918-6 Android version: 10 Battery level: 37% Mode: Normal Firmware compiled date: Feb 10 2021 Firmware compiled time: 21:00:00 Firmware released date: Sep 2 2021 Firmware released time: 15:59:17 SW Version: MPSS.HE.1.0.c4-00104-SM8150_GEN_PACK-1.375317.1.375470.1 IMEI: 358861-10-124918-6 SPC: 652183 Unlocking... Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk. Continue? Initializing ADB...OK Waiting for phone...OK Model ID: LM-G850UM Phone firmware version: LMG850AT-00-V20p-LAO-COM-SEP-02-2021-ARB00+0 Kernel version: 4.14.117-perf (lgmobile@MCSBS8R4) (clang version 8.0.12 for Android NDK) #1 SMP PREEMPT Thu Sep 2 16:30:05 KST 202 Android version: 10 Hardware: Qualcomm Technologies, Inc SM8150 AArch64 Processor rev 14 (aarch64) Target operator: TMO Connecting to server 0...OK Octopus smart card is present. Checking smart card...OK Username: 2iNWpP4VV1 Authorizing...OK Checking balance...OK Checking operation...OK Sending device information...OK Get credits, needed for current operation...OK Too low balance to provide the security operation! Your balance: 0 credits. To perform "Unlock" operation you need to have 100 credits. Performed by 3.1.7 Software version. -------------------------------------------------------------------------------- Connecting to server 0...OK Username: ImhhcjHMsi Authorizing...OK Checking balance...OK Your balance: 100 credits. -------------------------------------------------------------------------------- Work ID: 000000000174907B Checking data...OK Platform: LG Qualcomm Selected port: COM355 Selected model: G850UM Reading info... Model ID: LM-G850UM IMEI: 358861-10-124918-6 Android version: 10 Battery level: 37% Mode: Normal Firmware compiled date: Feb 10 2021 Firmware compiled time: 21:00:00 Firmware released date: Sep 2 2021 Firmware released time: 15:59:17 SW Version: MPSS.HE.1.0.c4-00104-SM8150_GEN_PACK-1.375317.1.375470.1 IMEI: 358861-10-124918-6 SPC: 652183 Unlocking... Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk. Continue? Initializing ADB...OK Waiting for phone...OK Model ID: LM-G850UM Phone firmware version: LMG850AT-00-V20p-LAO-COM-SEP-02-2021-ARB00+0 Kernel version: 4.14.117-perf (lgmobile@MCSBS8R4) (clang version 8.0.12 for Android NDK) #1 SMP PREEMPT Thu Sep 2 16:30:05 KST 202 Android version: 10 Hardware: Qualcomm Technologies, Inc SM8150 AArch64 Processor rev 14 (aarch64) Target operator: TMO Connecting to server 0...OK Octopus smart card is present. Checking smart card...OK Username: ImhhcjHMsi Authorizing...OK Checking balance...OK Checking operation...OK Sending device information...OK Get credits, needed for current operation...OK Your balance: 100 credits. To perform "Unlock" operation you need to have 100 credits. Sending loader... Prepairing for change protect status...OK Reading QCN... Send SPC...OK Reading Mobile Property...OK Reading Feature Mask...OK Reading Roaming List 0...OK Reading NV_Numbered Items...OK Reading NV_Numbered SIM1 Items...OK Reading NV_Numbered SIM2 Items...OK Reading NV Items...OK Reading EFS...OK Reading Provisioning Items...OK Reading QCN done! Backup saved to "G850UM_358861101249186_03-03-2022_13-02-40.qcn" Switching to Download mode...Failed! Please perform the following steps: 1. Disconnect cable 2. Put phone into download mode manually (Power phone OFF, press and hold "Vol+" button and connect the cable) 3. Connect cable and press "Ok" button.Failed! Performed by 3.1.7 Software version. Please help me

03-03-2022, 08:36	#2 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,160 Member: 2891705 Status: Offline Thanks Meter: 2,141	Hello We have refunded credits to your balance. Try to repeat operation once again, but before, read attentively software manual. Thereafter, send us result, we will check it.