LG G820UM unlock not finished [Answered] - GSM-Forum

Dimidrolus · 12-16-2021, 17:15

Hello. First time software autoclosed, second attempt freeze while reading nv...

Code:

16.12.2021 17:43:31 > Transport: Connected
16.12.2021 17:43:34 > Authorized.
16.12.2021 17:43:34 > Work ID: 0000000001FAB490
16.12.2021 17:43:34 > Checking data...16.12.2021 17:43:36 > OK
16.12.2021 17:43:36 > Platform: LG Qualcomm
16.12.2021 17:43:36 > Selected port: COM8
16.12.2021 17:43:36 > Selected model: G820UM
16.12.2021 17:43:36 > Reading info...
16.12.2021 17:43:38 > Model ID: LM-G820UM
16.12.2021 17:43:38 > IMEI: 353816-10-014615-0
16.12.2021 17:43:38 > Android version: 10
16.12.2021 17:43:38 > Battery level: 63%
16.12.2021 17:43:38 > Mode: Normal
16.12.2021 17:43:38 > Firmware compiled date: Nov 16 2020
16.12.2021 17:43:38 > Firmware compiled time: 08:00:00
16.12.2021 17:43:38 > Firmware released date: Mar  2 2021
16.12.2021 17:43:38 > Firmware released time: 10:14:46
16.12.2021 17:43:38 > SW Version: 16.12.2021 17:43:38 > MPSS.HE.1.0.c4-00104-SM8150_GEN_PACK-1
16.12.2021 17:43:38 > IMEI: 353816-10-014615-0
16.12.2021 17:43:38 > SPC: 000000
16.12.2021 17:43:39 > Unlocking...
16.12.2021 17:43:39 > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
16.12.2021 17:43:41 > Initializing ADB...16.12.2021 17:43:42 > OK
16.12.2021 17:43:42 > Waiting for phone...16.12.2021 17:43:43 > OK
16.12.2021 17:43:44 > Model ID: LM-G820UM
16.12.2021 17:43:44 > Phone firmware version: LMG820AT-00-V20x-LAO-COM-MAR-02-2021-ARB00+0
16.12.2021 17:43:44 > Kernel version: 4.14.117-perf+ (lgmobile@MCSBS10R27) (clang version 8.0.11 for Android NDK) #1 SMP PREEMPT Tue Mar 2 10:45:11 KST 202
16.12.2021 17:43:46 > Android version: 10
16.12.2021 17:43:46 > Hardware: Qualcomm Technologies, Inc SM8150 AArch64 Processor rev 14 (aarch64)
16.12.2021 17:43:46 > Target operator: ATT
16.12.2021 17:43:46 > Connecting to server 0...16.12.2021 17:43:47 > OK
16.12.2021 17:43:47 > Octopus smart card is present.
16.12.2021 17:43:47 > Checking smart card...16.12.2021 17:43:56 > OK
16.12.2021 17:43:56 > Username: dimidrolus10
16.12.2021 17:43:56 > Authorizing...16.12.2021 17:44:01 > OK
16.12.2021 17:44:01 > Checking balance...16.12.2021 17:44:02 > OK
16.12.2021 17:44:02 > Checking operation...16.12.2021 17:44:05 > OK
16.12.2021 17:44:05 > Sending device information...16.12.2021 17:44:08 > OK
16.12.2021 17:44:08 > Get credits, needed for current operation...16.12.2021 17:44:10 > OK
16.12.2021 17:44:10 > Your balance: 100 credits.
16.12.2021 17:44:10 > To perform "Unlock" operation you need to have 100 credits.
16.12.2021 17:44:28 > Sending loader...
16.12.2021 17:44:52 > dem size00000160
16.12.2021 17:44:58 > Prepairing for change protect status...16.12.2021 17:45:29 > OK
16.12.2021 17:45:33 > Reading QCN...
16.12.2021 17:45:33 > Send SPC...16.12.2021 17:45:34 > OK
16.12.2021 17:45:34 > Reading Mobile Property...16.12.2021 17:45:34 > OK
16.12.2021 17:45:34 > Reading Feature Mask...16.12.2021 17:45:34 > OK
16.12.2021 17:45:34 > Reading Roaming List 0...16.12.2021 17:45:34 > OK
16.12.2021 17:45:34 > Reading NV_Numbered Items...16.12.2021 17:47:07 > OK
16.12.2021 17:47:07 > Reading NV_Numbered SIM1 Items...16.12.2021 17:48:42 > OK
16.12.2021 17:48:42 > Reading NV_Numbered SIM2 Items...16.12.2021 17:50:17 > OK
16.12.2021 17:50:17 > Reading NV Items...16.12.2021 17:50:17 > OK
16.12.2021 17:50:17 > Reading EFS...16.12.2021 17:50:17 > OK
16.12.2021 17:50:17 > Reading Provisioning Items...16.12.2021 17:50:30 > OK
16.12.2021 17:50:30 > Reading QCN done!
16.12.2021 17:50:31 > Backup saved to "G820UM_353816100146150_16-12-2021_17-45-33.qcn"
16.12.2021 17:50:31 > Switching to Download mode...

Code:

16.12.2021 17:57:31 > Checking data...16.12.2021 17:57:33 > OK
16.12.2021 17:57:33 > Platform: LG Qualcomm
16.12.2021 17:57:33 > Selected port: COM8
16.12.2021 17:57:33 > Selected model: KH1300
16.12.2021 17:57:33 > Mode: Normal
16.12.2021 17:57:33 > Phone model: 
16.12.2021 17:57:33 > SW Version: 
16.12.2021 17:57:33 > IMEI: BAD IMEI
16.12.2021 17:57:34 > Checking security...16.12.2021 17:57:36 > OK
16.12.2021 17:57:36 > Unsupported firmware version!
16.12.2021 17:57:36 > Please, make dump of Flash ("Read Full Flash" button), upload it somewhere and send us link to [email protected]
16.12.2021 17:58:19 > --------------------------------------------------------------------------------
16.12.2021 17:58:19 > Transport: Connected
16.12.2021 17:58:22 > Authorized.
16.12.2021 17:58:23 > Work ID: 0000000001FABA9A
16.12.2021 17:58:23 > Checking data...16.12.2021 17:58:25 > OK
16.12.2021 17:58:25 > Platform: LG Qualcomm
16.12.2021 17:58:25 > Selected port: COM8
16.12.2021 17:58:25 > Selected model: G820UM
16.12.2021 17:58:25 > Reading info...
16.12.2021 17:58:28 > Model ID: LM-G820UM
16.12.2021 17:58:28 > IMEI: 353816-10-014615-0
16.12.2021 17:58:28 > Android version: 10
16.12.2021 17:58:28 > Battery level: 78%
16.12.2021 17:58:28 > Mode: Normal
16.12.2021 17:58:28 > Firmware compiled date: Nov 16 2020
16.12.2021 17:58:28 > Firmware compiled time: 08:00:00
16.12.2021 17:58:28 > Firmware released date: Mar  2 2021
16.12.2021 17:58:28 > Firmware released time: 10:14:46
16.12.2021 17:58:28 > SW Version: 16.12.2021 17:58:28 > MPSS.HE.1.0.c4-00104-SM8150_GEN_PACK-1
16.12.2021 17:58:28 > IMEI: 353816-10-014615-0
16.12.2021 17:58:28 > SPC: 000000
16.12.2021 17:58:28 > Unlocking...
16.12.2021 17:58:29 > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
16.12.2021 17:58:31 > Initializing ADB...16.12.2021 17:58:32 > OK
16.12.2021 17:58:32 > Waiting for phone...16.12.2021 17:58:35 > OK
16.12.2021 17:58:35 > Model ID: LM-G820UM
16.12.2021 17:58:35 > Phone firmware version: LMG820AT-00-V20x-LAO-COM-MAR-02-2021-ARB00+0
16.12.2021 17:58:36 > Kernel version: 4.14.117-perf+ (lgmobile@MCSBS10R27) (clang version 8.0.11 for Android NDK) #1 SMP PREEMPT Tue Mar 2 10:45:11 KST 202
16.12.2021 17:58:36 > Android version: 10
16.12.2021 17:58:37 > Hardware: Qualcomm Technologies, Inc SM8150 AArch64 Processor rev 14 (aarch64)
16.12.2021 17:58:37 > Target operator: ATT
16.12.2021 17:58:37 > Connecting to server 0...16.12.2021 17:58:37 > OK
16.12.2021 17:58:37 > Octopus smart card is present.
16.12.2021 17:58:37 > Checking smart card...16.12.2021 17:58:48 > OK
16.12.2021 17:58:48 > Username: dimidrolus10
16.12.2021 17:58:48 > Authorizing...16.12.2021 17:58:53 > OK
16.12.2021 17:58:53 > Checking balance...16.12.2021 17:58:54 > OK
16.12.2021 17:58:54 > Checking operation...16.12.2021 17:58:56 > OK
16.12.2021 17:58:56 > Sending device information...16.12.2021 17:58:58 > OK
16.12.2021 17:58:58 > Get credits, needed for current operation...16.12.2021 17:59:00 > OK
16.12.2021 17:59:00 > Your balance: 100 credits.
16.12.2021 17:59:00 > To perform "Unlock" operation you need to have 100 credits.
16.12.2021 17:59:03 > Sending loader...
16.12.2021 17:59:32 > dem size00000160
16.12.2021 17:59:34 > Prepairing for change protect status...16.12.2021 18:00:00 > OK
16.12.2021 18:00:04 > Reading QCN...
16.12.2021 18:00:04 > Send SPC...16.12.2021 18:00:04 > OK
16.12.2021 18:00:04 > Reading Mobile Property...16.12.2021 18:00:04 > OK
16.12.2021 18:00:04 > Reading Feature Mask...16.12.2021 18:00:04 > OK
16.12.2021 18:00:04 > Reading Roaming List 0...16.12.2021 18:00:04 > OK
16.12.2021 18:00:04 > Reading NV_Numbered Items...16.12.2021 18:01:30 > OK
16.12.2021 18:01:30 > Reading NV_Numbered SIM1 Items...16.12.2021 18:03:02 > OK
16.12.2021 18:03:02 > Reading NV_Numbered SIM2 Items...16.12.2021 18:04:30 > OK

Octopus support · 12-17-2021, 08:50

Hello.

We added your one more attempt.

Please, perform Factory Reset and repeat Unlock operation once again. Post here results. We will check it.

Dimidrolus · 12-17-2021, 10:10

Thanks. But again failed. Software autoclose without any errors when phone boots to download mode.

Code:

17.12.2021 10:56:43 > Trying connect to server...
17.12.2021 10:56:44 > Searching installed cards...
17.12.2021 10:56:44 > Found card with s/n: 00058F74
17.12.2021 10:56:44 > Server check... 
17.12.2021 10:56:45 > Server Check succesfull!
17.12.2021 10:56:45 > Server Check succesfull!
17.12.2021 10:56:47 > Welcome to Octoplus/Octopus Box LG Software version 3.1.6
17.12.2021 10:56:47 > Card S/N : 0000058F74
17.12.2021 10:56:55 > INI FUpdateInfo Done!
17.12.2021 10:56:55 > INI FShowUpdateInfo start
17.12.2021 10:56:55 > INI FShowInfo start
17.12.2021 10:56:55 > INI FShowInfo show News Form
17.12.2021 10:57:21 > --------------------------------------------------------------------------------
17.12.2021 10:57:21 > Connecting to server 0...17.12.2021 10:57:22 > OK
17.12.2021 10:57:22 > Username: dimidrolus10
17.12.2021 10:57:22 > Authorizing...17.12.2021 10:57:30 > OK
17.12.2021 10:57:30 > Checking balance...17.12.2021 10:57:31 > OK
17.12.2021 10:57:31 > Your balance: 100 credits.
17.12.2021 10:58:31 > --------------------------------------------------------------------------------
17.12.2021 10:58:31 > Transport: Connected
17.12.2021 10:58:33 > Authorized.
17.12.2021 10:58:35 > Work ID: 0000000001FB78FE
17.12.2021 10:58:35 > Checking data...17.12.2021 10:58:37 > OK
17.12.2021 10:58:37 > Platform: LG Qualcomm
17.12.2021 10:58:37 > Selected port: COM8
17.12.2021 10:58:37 > Selected model: G820UM
17.12.2021 10:58:37 > Reading info...
17.12.2021 10:58:39 > Model ID: LM-G820UM
17.12.2021 10:58:39 > IMEI: 353816-10-014615-0
17.12.2021 10:58:39 > Android version: 10
17.12.2021 10:58:39 > Battery level: 83%
17.12.2021 10:58:39 > Mode: Normal
17.12.2021 10:58:39 > Firmware compiled date: Nov 16 2020
17.12.2021 10:58:39 > Firmware compiled time: 08:00:00
17.12.2021 10:58:39 > Firmware released date: Mar  2 2021
17.12.2021 10:58:39 > Firmware released time: 10:14:46
17.12.2021 10:58:39 > SW Version: 17.12.2021 10:58:39 > MPSS.HE.1.0.c4-00104-SM8150_GEN_PACK-1
17.12.2021 10:58:39 > IMEI: 353816-10-014615-0
17.12.2021 10:58:39 > SPC: 000000
17.12.2021 10:58:39 > Unlocking...
17.12.2021 10:58:40 > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
17.12.2021 10:58:42 > Initializing ADB...17.12.2021 10:58:44 > OK
17.12.2021 10:58:44 > Waiting for phone...17.12.2021 10:58:48 > OK
17.12.2021 10:58:50 > Model ID: LM-G820UM
17.12.2021 10:58:50 > Phone firmware version: LMG820AT-00-V20x-LAO-COM-MAR-02-2021-ARB00+0
17.12.2021 10:58:50 > Kernel version: 4.14.117-perf+ (lgmobile@MCSBS10R27) (clang version 8.0.11 for Android NDK) #1 SMP PREEMPT Tue Mar 2 10:45:11 KST 202
17.12.2021 10:58:50 > Android version: 10
17.12.2021 10:58:51 > Hardware: Qualcomm Technologies, Inc SM8150 AArch64 Processor rev 14 (aarch64)
17.12.2021 10:58:51 > Target operator: ATT
17.12.2021 10:58:51 > Connecting to server 0...17.12.2021 10:58:51 > OK
17.12.2021 10:58:51 > Octopus smart card is present.
17.12.2021 10:58:51 > Checking smart card...17.12.2021 10:59:02 > OK
17.12.2021 10:59:02 > Username: dimidrolus10
17.12.2021 10:59:02 > Authorizing...17.12.2021 10:59:10 > OK
17.12.2021 10:59:10 > Checking balance...17.12.2021 10:59:11 > OK
17.12.2021 10:59:11 > Checking operation...17.12.2021 10:59:13 > OK
17.12.2021 10:59:13 > Sending device information...17.12.2021 10:59:15 > OK
17.12.2021 10:59:15 > Get credits, needed for current operation...17.12.2021 10:59:16 > OK
17.12.2021 10:59:16 > Your balance: 100 credits.
17.12.2021 10:59:16 > To perform "Unlock" operation you need to have 100 credits.
17.12.2021 10:59:21 > Sending loader...
17.12.2021 10:59:47 > dem size00000160
17.12.2021 10:59:51 > Prepairing for change protect status...17.12.2021 11:00:19 > OK
17.12.2021 11:00:23 > Reading QCN...
17.12.2021 11:00:23 > Send SPC...17.12.2021 11:00:24 > OK
17.12.2021 11:00:24 > Reading Mobile Property...17.12.2021 11:00:24 > OK
17.12.2021 11:00:24 > Reading Feature Mask...17.12.2021 11:00:24 > OK
17.12.2021 11:00:24 > Reading Roaming List 0...17.12.2021 11:00:24 > OK
17.12.2021 11:00:24 > Reading NV_Numbered Items...17.12.2021 11:02:12 > OK
17.12.2021 11:02:12 > Reading NV_Numbered SIM1 Items...17.12.2021 11:04:01 > OK
17.12.2021 11:04:01 > Reading NV_Numbered SIM2 Items...17.12.2021 11:05:48 > OK
17.12.2021 11:05:49 > Reading NV Items...17.12.2021 11:05:49 > OK
17.12.2021 11:05:49 > Reading EFS...17.12.2021 11:05:49 > OK
17.12.2021 11:05:49 > Reading Provisioning Items...17.12.2021 11:06:03 > OK
17.12.2021 11:06:03 > Reading QCN done!
17.12.2021 11:06:03 > Backup saved to "G820UM_353816100146150_17-12-2021_11-00-23.qcn"
17.12.2021 11:06:03 > Switching to Download mode...

Octopus box · 12-17-2021, 10:37

Hello.

Please, check your PM.

12-17-2021, 08:50	#2 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,166 Member: 2891705 Status: Offline Thanks Meter: 2,142	Hello. We added your one more attempt. Please, perform Factory Reset and repeat Unlock operation once again. Post here results. We will check it.

12-17-2021, 10:37	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,850 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Hello. Please, check your PM.