LG K500UM unlock question [Answered]

[charlesace]

Welcome to Octoplus/Octopus Box LG Software version 3.1.6
Card S/N : 010101A77B
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Selected USB connection type
Work ID: 00000000021D2837
Checking data...OK
Platform: LG MTK
Selected port: COM193
Selected baudrate: 921600
Selected model: K500UM
Please, select Unlock Method!
Selected Unlock via ADB
Initializing ADB...OK
ADB Server was found. Trying to kill...
Waiting for phone...OK
Model ID: LM-K500UM
Phone firmware version: LMK500AT-00-V20g-LAO-COM-NOV-19-
2021-ARB00+0
Baseband version: MOLY.LR12A.R3.TC01.DH.SP.V1.P55
Android version: 11
Target operator: TMO
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: charlesace
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 100 credits.
Sending loader...
Reading info...
IMEI: 356240970793966
Reading SIMLOCK...
Obtained wrong response!
Failed!
Performed by 3.1.6 Software version.
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Selected USB connection type
Work ID: 00000000021D2852
Checking data...OK
Platform: LG MTK
Selected port: COM193
Selected baudrate: 921600
Selected model: K500UM
Please, select Unlock Method!
Selected Unlock via wipe security
Connecting to phone...
Mode: Normal
Switching to Download mode...
Phone found at port COM79
Mode: Emergency
Initializing flash...OK
Model ID: LM-K500UM
Platform: mt6765
Code name: mdh30xlm
Android version: 11
SW version: LMK500UMT3AT-01-V20g-310-260-NOV-19-2021-
ARB00+0
LAF Version: 1.1
Product ID: WI20S200806024470
IMEI: 356240-97-079396-6
Target operator: LAO
Hardware: rev_10
Battery level: 63%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI: 356240-97-079396-6
MEID: Bad
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Checking operation...
Trying second method...
Checking Resource File...
Step 1...
Step 2...
Please, disconnect cable, then press "Ok" button
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: charlesace
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 100 credits.
Please, connect powered OFF phone with USB cable.
Found port COM79
Detecting Chip Version...
Platform: MT6765: 0766.0000
HW version: 8A00.CA00.0000.0000
Connecting...
Target config: 0005
Brom Version: FF
BootLoader Version: 03
Sending auth...
Prepairing loader...
Performed by 3.1.6 Software version.

both modes of unlock failed. i have tried number of times without success

[Octopus support]

Hello.

Please, download and install latest test Software v. 3.1.6.03 from Support Area (Path:/SOFTWARE/Octoplus LG/TEST SOFTWARE/install_octoplus_octopus_LG_3.1.6.03.exe)

Then repeat operation once again and send us results. We will check it.

Note: Read attentive Software instructions.

To access Support Area, press "Go to support" button on "Support & options" tab of the Software.

[charlesace]

Originally Posted by Octopus support

Hello.

Please, download and install latest test Software v. 3.1.6.03 from Support Area (Path:/SOFTWARE/Octoplus LG/TEST SOFTWARE/install_octoplus_octopus_LG_3.1.6.03.exe)

Then repeat operation once again and send us results. We will check it.

Note: Read attentive Software instructions.

Same error with the latest test software in both unlock modes