LG L22 Unlock question [Answered] - GSM-Forum

Faora · 12-23-2021, 19:25

Hi.
I have been network unlocking LG L22 phones for a while now but ever since the Box was updated to 3.0.1 until the latest version I receive Writing security area...Failed!. . .
I have tried flashing firmwares and changing PCs no luck and I have more than one unit to unlock so this is an Octoplus software problem. Log Below.
12/20/2021 8:30:53 AM > --------------------------------------------------------------------------------
12/20/2021 8:30:54 AM > Transport: Connected
12/20/2021 8:30:55 AM > Authorized.
12/20/2021 8:30:56 AM > Work ID: 0000000001FECC0A
12/20/2021 8:30:56 AM > Checking data...12/20/2021 8:30:57 AM > OK
12/20/2021 8:30:57 AM > Platform: LG Qualcomm
12/20/2021 8:30:57 AM > Selected port: COM9
12/20/2021 8:30:57 AM > Selected model: L22
12/20/2021 8:30:57 AM > Reading info...
12/20/2021 8:30:59 AM > Model ID: LGL22
12/20/2021 8:30:59 AM > IMEI: 357XXXXXXXXXXX
12/20/2021 8:30:59 AM > Android version: 4.4.2
12/20/2021 8:30:59 AM > Battery level: 75%
12/20/2021 8:31:33 AM > Trying to enable Diagnostics ports...12/20/2021 8:31:33 AM > Failed!
12/20/2021 8:31:33 AM > Trying to enable Diagnostics ports...
12/20/2021 8:31:33 AM > Initializing ADB...12/20/2021 8:31:35 AM > OK
12/20/2021 8:31:35 AM > Waiting for phone...12/20/2021 8:31:39 AM > OK
12/20/2021 8:31:42 AM > Diagnostics ports are enbled!
12/20/2021 8:31:42 AM > Switching to Serial Port...
12/20/2021 8:31:58 AM > Found model LGL22 at port COM9
12/20/2021 8:31:58 AM > Unlocking...
12/20/2021 8:31:59 AM > Skip Read/Write QCN
12/20/2021 8:31:59 AM > Do you want to create security backup?
12/20/2021 8:32:03 AM > Switching to Download mode...12/20/2021 8:32:29 AM > OK
12/20/2021 8:32:29 AM > Initializing flash...12/20/2021 8:32:30 AM > OK
12/20/2021 8:32:30 AM > Reading partitions...12/20/2021 8:32:31 AM > OK
12/20/2021 8:32:31 AM > Detecting writing method...12/20/2021 8:32:31 AM > OK
12/20/2021 8:32:31 AM > Reading security area...12/20/2021 8:32:32 AM > OK
12/20/2021 8:32:32 AM > Backup saved to "L22_357XXXXXXXXXX_20-12-2021_08-32-03.SEC"
12/20/2021 8:32:32 AM > Switching to Normal mode...
12/20/2021 8:33:22 AM > Found model LGL22 at port COM9
12/20/2021 8:33:24 AM > Writing security area...12/20/2021 8:33:26 AM > Failed!
12/20/2021 8:33:26 AM > Performed by 3.1.6 Software version.
12/20/2021 8:33:26 AM > Elapsed Time: 12:02:33 AM
12/20/2021 8:33:55 AM > --------------------------------------------------------------------------------

Octopus support · 12-28-2021, 13:25

Hello.

Try to perform Reset Security operation then repeat Unlock operation. Post here results.

Faora · 12-28-2021, 16:43

Same result after Reset Security then applying unlock. . Still getting Security Failed. .
The problem is with the software all the versions above 3.0.1 to 3.1.6. . Are giving an error when trying to unlock. .
As I have stated I have been unlocking these for a while now. .
Kindly double check if possible you can create a test software with the version before 3.0.1 I will appreciate since I can't roll back to old softwares
Thanks

Octopus box · 01-04-2022, 13:31

Hello.

We already prepare a test version of software for you 3.1.6.02. Please, install this version from our Support area (support/SOFTWARE/Octoplus LG/TEST SOFTWARE/) then perform Unlock operation and post here result.

Faora · 01-05-2022, 10:13

New Error. . .
First Attempt. . .
Welcome to Octoplus/Octopus Box LG Software version 3.1.6.02
Card S/N : 00010XXXXX
--------------------------------------------------------------------------------
Work ID: 000000000211E2C3
Checking data...OK
Platform: LG Qualcomm
Selected port: COM9
Selected model: L22
Reading info...
Model ID: LGL22
IMEI: 357873-05-XXXXX-X
Android version: 4.4.2
Battery level: 26%
Trying to enable Diagnostics ports...Failed!
Trying to enable Diagnostics ports...
Initializing ADB...OK
Waiting for phone...OK
Diagnostics ports are enbled!
Switching to Serial Port...
Found model LGL22 at port COM9
Unlocking...
Skip Read/Write QCN
Switching to Download mode...OK
Initializing flash...OK
Reading partitions...OK
Detecting writing method...OK
Reading security area...OK
Backup saved to "L22_3578730506XXXXXX_05-01-2022_10-59-
56.SEC"
Writing security area...OK
Switching to Normal mode...
Found model LGL22 at port COM9
Error code: Z1AL3CAS2Q
Performed by 3.1.6.02 Software version.

Second Attempt:
1/5/2022 11:02:16 AM > Transport: Connected
1/5/2022 11:02:18 AM > Authorized.
1/5/2022 11:02:20 AM > Work ID: 000000000211E3B2
1/5/2022 11:02:20 AM > Checking data...1/5/2022 11:02:21 AM > OK
1/5/2022 11:02:21 AM > Platform: LG Qualcomm
1/5/2022 11:02:21 AM > Selected port: COM9
1/5/2022 11:02:21 AM > Selected model: L22
1/5/2022 11:02:21 AM > Reading info...
1/5/2022 11:02:23 AM > Model ID: LGL22
1/5/2022 11:02:23 AM > IMEI: 000000-00-000000-0
1/5/2022 11:02:23 AM > Android version: 4.4.2
1/5/2022 11:02:23 AM > Battery level: 28%
1/5/2022 11:02:57 AM > Trying to enable Diagnostics ports...1/5/2022 11:02:57 AM > Failed!
1/5/2022 11:02:57 AM > Trying to enable Diagnostics ports...
1/5/2022 11:02:57 AM > Initializing ADB...1/5/2022 11:02:59 AM > OK
1/5/2022 11:02:59 AM > Waiting for phone...1/5/2022 11:03:00 AM > OK
1/5/2022 11:03:04 AM > Diagnostics ports are enbled!
1/5/2022 11:03:04 AM > Switching to Serial Port...
1/5/2022 11:03:20 AM > Found model LGL22 at port COM9
1/5/2022 11:03:20 AM > Unlocking...
1/5/2022 11:03:21 AM > Skip Read/Write QCN
1/5/2022 11:03:21 AM > Switching to Download mode...1/5/2022 11:03:47 AM > OK
1/5/2022 11:03:47 AM > Initializing flash...1/5/2022 11:03:49 AM > OK
1/5/2022 11:03:49 AM > Reading partitions...1/5/2022 11:03:49 AM > OK
1/5/2022 11:03:49 AM > Detecting writing method...1/5/2022 11:03:50 AM > OK
1/5/2022 11:03:50 AM > Reading security area...1/5/2022 11:03:50 AM > OK
1/5/2022 11:03:50 AM > Backup saved to "L22_000000000000000_05-01-2022_11-03-21.SEC"
1/5/2022 11:03:50 AM > Writing security area...1/5/2022 11:04:02 AM > OK
1/5/2022 11:04:02 AM > Switching to Normal mode...
1/5/2022 11:04:54 AM > Found model LGL22 at port COM9
1/5/2022 11:04:56 AM > Error code: Z1AL3CAS2Q
1/5/2022 11:04:56 AM > Performed by 3.1.6.02 Software version.
1/5/2022 11:04:56 AM > Elapsed Time: 12:02:41 AM

Octopus box · 01-05-2022, 10:51

What is exact state of phone?

Also, to restore Imei please, perform Repair Imei operation.

Faora · 01-06-2022, 00:31

The state of all 12 phones is perfect.
They are only network locked.
I sent two logs operations because after getting that error from the test software the imei got to 0 but that's not is not a problem as I already know how to restore it.

Octopus box · 01-06-2022, 09:17

Please insert SIM card and record a video with phone's screen, where we can see, that device is locked and his SN/IMEI, then send us link with video we will check.

Faora · 01-06-2022, 19:23

Not a problem I will also make a recording of the operation so that you see it then I will inbox you the link to the video.
Thanks

12-28-2021, 13:25	#2 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,163 Member: 2891705 Status: Offline Thanks Meter: 2,142	Hello. Try to perform Reset Security operation then repeat Unlock operation. Post here results.

12-28-2021, 16:43	#3 (permalink)
Faora Junior Member Join Date: Feb 2017 Location: South Africa Posts: 32 Member: 2682769 Status: Offline Thanks Meter: 1	Same result after Reset Security then applying unlock. . Still getting Security Failed. . The problem is with the software all the versions above 3.0.1 to 3.1.6. . Are giving an error when trying to unlock. . As I have stated I have been unlocking these for a while now. . Kindly double check if possible you can create a test software with the version before 3.0.1 I will appreciate since I can't roll back to old softwares Thanks

01-04-2022, 13:31	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,850 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Hello. We already prepare a test version of software for you 3.1.6.02. Please, install this version from our Support area (support/SOFTWARE/Octoplus LG/TEST SOFTWARE/) then perform Unlock operation and post here result.

01-05-2022, 10:51	#6 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,850 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	What is exact state of phone? Also, to restore Imei please, perform Repair Imei operation.

01-06-2022, 00:31	#7 (permalink)
Faora Junior Member Join Date: Feb 2017 Location: South Africa Posts: 32 Member: 2682769 Status: Offline Thanks Meter: 1	The state of all 12 phones is perfect. They are only network locked. I sent two logs operations because after getting that error from the test software the imei got to 0 but that's not is not a problem as I already know how to restore it.

01-06-2022, 09:17	#8 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,850 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413	Please insert SIM card and record a video with phone's screen, where we can see, that device is locked and his SN/IMEI, then send us link with video we will check.

01-06-2022, 19:23	#9 (permalink)
Faora Junior Member Join Date: Feb 2017 Location: South Africa Posts: 32 Member: 2682769 Status: Offline Thanks Meter: 1	Not a problem I will also make a recording of the operation so that you see it then I will inbox you the link to the video. Thanks