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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 02-23-2021, 12:21   #1 (permalink)
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LG LM-Q630EAW stuck in download mode while unlocking [Answered]


Welcome to Octoplus/Octopus Box LG Software version 3.1.0
Card S/N : 00000066EB
--------------------------------------------------------------------------------
Selected USB connection type
Work ID: 0000000000A07488
Checking data...OK
Platform: LG MTK
Selected port: COM1
Selected baudrate: 921600
Selected model: Q630EAW
Connecting to phone...
Phone found at port COM172
Mode: Emergency
Initializing flash...OK
Model ID: LM-Q630EAW
Platform: mt6765
Android version: 10
SW version: LMQ630EAWAT-64-V20a-EEA-XX-NOV-24-2020+0
LAF Version: 1.1
Product ID: LCL8S201102302104
IMEI: 353433-11-357514-2
Target operator: LAO
Hardware: rev_10
Battery level: 26%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI A: 353433-11-357514-2
IMEI B: Bad
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Creating EEPROM backup...OK
Connecting to phone...
Initializing flash...OK
Reading security area...
Backup saved to "Q630EAW_353433113575142_23-02-2021_14-
10-21.EEP"
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: feiselski
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 200 credits.
To perform "Unlock" operation you need to have 100 credits.
Unlocking...OK
Writing security area...
Connecting to phone...
Initializing flash...OK
Writing security area...OK
Connecting to phone...
Initializing flash...OK
Reading partitions...OK
Prepairing for change protect status...
Connecting to phone...
Initializing flash...OK
Removing write protection...OK
Connecting to phone...
Initializing flash...OK
Reading partitions...OK
Prepairing for change protect status...
Removing write protection...OK
Connecting to phone...
Initializing flash...OK
Reading partitions...OK
Prepairing for change protect status...
Removing write protection...OK
Connecting to phone...
Initializing flash...OK
Reading partitions...OK
Prepairing for change protect status...
Removing write protection...OK
Connecting to phone...
Initializing flash...OK
Reading partitions...OKFailed!
Warning: If your device were stuck at logo, after operation was
completed, then please, don't reflash your device, first contact with
Support via Skype or create thread at forum!
Performed by 3.1.0 Software version.
 
Old 02-23-2021, 12:48   #2 (permalink)
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Hello.

Unfortunately, Unlock operation is currently not supported for your phone's firmware.
 
Old 02-23-2021, 12:50   #3 (permalink)
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fix?

ok how can I fix the phone? it's stuck in download mode?
 
Old 02-24-2021, 17:01   #4 (permalink)
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Hello.

What is exact state of phone now?
 
Old 02-28-2021, 22:12   #5 (permalink)
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Sorry

Phone turned on by itself. It's working now.
 
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