Lg Ms210 service disabled [Answered] - GSM-Forum

ashraf_bcs · 10-04-2019, 13:19

Lg Ms210 (metropcs) shows service disabled.I write qcn and did downgrade but still same.

Octopus support · 10-05-2019, 09:40

Hello.

Please post here full Software log with all performed operation, we will check it.

Quote:

You can find Software log here: C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG folder.

ashraf_bcs · 10-05-2019, 15:53

Welcome to Octoplus/Octopus Box LG Software version 2.9.6
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM9
Selected model: MS210
Reading info...
Model ID: LGMS210
IMEI: 353191-09-199131-5
Android version: 7.0
Battery level: 2%
Mode: Normal
Firmware compiled date: Nov 07 2016
Firmware compiled time: 02:00:00
Firmware released date: Apr 7 2017
Firmware released time: 09:25:36
SW Version: MPSS.JO.2.0.c1.2-00006-8937_GENNS_PACK-1
IMEI: 353191-09-199131-5
SPC: 000000
Performed by 2.9.6 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM9
Selected model: MS210
Reading info...
Model ID: LGMS210
IMEI: 353191-09-199131-5
Android version: 7.0
Battery level: 2%
Mode: Normal
Firmware compiled date: Nov 07 2016
Firmware compiled time: 02:00:00
Firmware released date: Apr 7 2017
Firmware released time: 09:25:36
SW Version: MPSS.JO.2.0.c1.2-00006-8937_GENNS_PACK-1
IMEI: 353191-09-199131-5
SPC: 000000
Selecting output file...OK
Destination file: "MS210_353191091991315_05-10-2019_20-44-
47.SEC"
Switching to Download mode...OK
Initializing flash...OK
Reading partitions...OK
Detecting writing method...
LAF Error: 80000121.
Trying second method...OK
Reading security area...OK
Backup saved to "MS210_353191091991315_05-10-2019_20-44-
47.sec"
Rebooting phone...
Performed by 2.9.6 Software version.
Connecting to server support2.octoplusbox.com:82...OK
Authorizing...OK
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM9
Selected model: MS210
Reading info...
Model ID: LGMS210
IMEI: 353191-09-199131-5
Android version: 7.0
Battery level: 3%
Mode: Normal
Firmware compiled date: Nov 07 2016
Firmware compiled time: 02:00:00
Firmware released date: Apr 7 2017
Firmware released time: 09:25:36
SW Version: MPSS.JO.2.0.c1.2-00006-8937_GENNS_PACK-1
IMEI: 353191-09-199131-5
SPC: 000000
Selecting output file...OK
Destination file: "MS210_353191091991315_05-10-2019_20-46-
40.qcn"
Reading QCN...
Send SPC...OK
Reading Mobile Property...OK
Reading Feature Mask...OK
Reading Roaming List 0...OK
Reading NV_Numbered Items...OK
Reading NV_Numbered SIM1 Items...OK
Reading NV_Numbered SIM2 Items...OK
Reading NV Items...OK
Reading EFS...OK
Reading Provisioning Items...OK
Reading QCN done!
Performed by 2.9.6 Software version.
--------------------------------------------------------------------------------
Checking data...OK
Platform: LG Qualcomm
Selected port: COM9
Selected model: MS210
Reading info...
Model ID: LGMS210
IMEI: 353191-09-199131-5
Android version: 7.0
Battery level: 6%
Mode: Normal
Firmware compiled date: Nov 07 2016
Firmware compiled time: 02:00:00
Firmware released date: Apr 7 2017
Firmware released time: 09:25:36
SW Version: MPSS.JO.2.0.c1.2-00006-8937_GENNS_PACK-1
IMEI: 353191-09-199131-5
SPC: 000000
Selecting input file...OK
Source file: "MS210.qcn"
Do You want to write IMEI from QCN file
or to leave current IMEI?
Leave current IMEI!
Send SPC...OK
Writing QCN...
Writing EFS...OK
Writing NV_Numbered Items...OK
Writing NV_Numbered SIM1 Items...OK
Writing NV_Numbered SIM2 Items...OK
Writing Provisioning Items...OK
Writing QCN done!
Performed by 2.9.6 Software version.

Octopus box · 10-07-2019, 08:31

Hello.

Looks like your device has HW issue, etc

yordan · 04-30-2021, 20:54

Hello im in the same situation after unlock devices only get service disable

4/27/2021 12:39:18 PM > Transport: Connected
4/27/2021 12:39:20 PM > Authorized.
4/27/2021 12:39:22 PM > Work ID: 0000000000EE5316
4/27/2021 12:39:22 PM > Checking data...4/27/2021 12:39:23 PM > OK
4/27/2021 12:39:23 PM > Platform: LG Qualcomm
4/27/2021 12:39:23 PM > Selected port: COM38
4/27/2021 12:39:23 PM > Selected model: MS210
4/27/2021 12:39:23 PM > Reading info...
4/27/2021 12:39:25 PM > Model ID: LGMS210
4/27/2021 12:39:25 PM > IMEI: 353662-08-604270-2
4/27/2021 12:39:25 PM > Android version: 7.0
4/27/2021 12:39:25 PM > Battery level: 74%
4/27/2021 12:39:26 PM > Mode: Normal
4/27/2021 12:39:26 PM > Firmware compiled date: May 07 2018
4/27/2021 12:39:26 PM > Firmware compiled time: 06:00:00
4/27/2021 12:39:26 PM > Firmware released date: Dec 5 2018
4/27/2021 12:39:26 PM > Firmware released time: 16:43:37
4/27/2021 12:39:26 PM > SW Version: 4/27/2021 12:39:26 PM > MPSS.JO.2.0.c1.2-00044-8937_GENNS_PACK-1
4/27/2021 12:39:26 PM > IMEI: 353662-08-604270-2
4/27/2021 12:39:26 PM > SPC: 000000
4/27/2021 12:39:26 PM > Checking root access...
4/27/2021 12:39:26 PM > Initializing ADB...4/27/2021 12:39:28 PM > OK
4/27/2021 12:39:28 PM > Waiting for phone...4/27/2021 12:39:30 PM > OK
4/27/2021 12:39:34 PM > Phone is already rooted.
4/27/2021 12:39:37 PM > Connecting to server...4/27/2021 12:39:38 PM > OK
4/27/2021 12:39:38 PM > Octopus smart card is present.
4/27/2021 12:39:38 PM > Checking smart card...4/27/2021 12:39:45 PM > OK
4/27/2021 12:39:45 PM > Username: yordanoyuela
4/27/2021 12:39:45 PM > Authorizing...4/27/2021 12:39:48 PM > OK
4/27/2021 12:39:48 PM > Checking balance...4/27/2021 12:39:50 PM > OK
4/27/2021 12:39:50 PM > Checking operation...4/27/2021 12:39:52 PM > OK
4/27/2021 12:39:52 PM > Sending device information...4/27/2021 12:39:55 PM > OK
4/27/2021 12:39:55 PM > Get credits, needed for current operation...4/27/2021 12:39:57 PM > OK
4/27/2021 12:39:57 PM > Your balance: 150 credits.
4/27/2021 12:39:57 PM > To perform "Unlock" operation you need to have 100 credits.
4/27/2021 12:40:01 PM > Sending data to server...
4/27/2021 12:40:01 PM > Sending exploit...4/27/2021 12:40:02 PM > OK
4/27/2021 12:40:02 PM > Executing exploit...4/27/2021 12:40:09 PM > OK
4/27/2021 12:40:09 PM > Calculating. Please Wait...4/27/2021 12:42:03 PM > OK
4/27/2021 12:42:03 PM > Calculating. Please Wait...4/27/2021 12:42:19 PM > OK
4/27/2021 12:42:19 PM > Executing exploit...4/27/2021 12:42:26 PM > OK
4/27/2021 12:42:26 PM > Unlocking...
4/27/2021 12:43:02 PM > Phone successfully unlocked!
4/27/2021 12:43:02 PM > Rebooting phone...
4/27/2021 12:43:02 PM > Performed by 3.1.1 Software version.
4/27/2021 12:43:02 PM > Elapsed Time: 12:03:45 AM

i check simcard slot and looks great

Octopus support · 05-01-2021, 09:38

Hello.

Please do hard reset and check if the problem is solved. If the issue is still remain, please record the video where we can see that phone with service disable state and send us link.

yordan · 05-03-2021, 20:54

Quote:

Originally Posted by Octopus support

Hello.

Please do hard reset and check if the problem is solved. If the issue is still remain, please record the video where we can see that phone with service disable state and send us link.

i did hard reset,
flash stock
read security write security qcn
unlock again nothing help me the imei its good
in device metro app sayed :fail device permanently unlocked

do you have a whatsapp to send you the video

Octopus support · 05-04-2021, 08:17

Hello.

Please contact us to Skype and send us link with video, we will check it.

Quote:

Skype: Octopus.Box.support

10-04-2019, 13:19	#1 (permalink)
ashraf_bcs No Life Poster Join Date: Jun 2006 Location: Bangladesh Posts: 2,545 Member: 303373 Status: Offline Sonork: 100.1584377 Thanks Meter: 1,241	Lg Ms210 service disabled [Answered] Lg Ms210 (metropcs) shows service disabled.I write qcn and did downgrade but still same.

10-05-2019, 15:53	#3 (permalink)
ashraf_bcs No Life Poster Join Date: Jun 2006 Location: Bangladesh Posts: 2,545 Member: 303373 Status: Offline Sonork: 100.1584377 Thanks Meter: 1,241	Welcome to Octoplus/Octopus Box LG Software version 2.9.6 -------------------------------------------------------------------------------- Platform: LG Qualcomm Selected port: COM9 Selected model: MS210 Reading info... Model ID: LGMS210 IMEI: 353191-09-199131-5 Android version: 7.0 Battery level: 2% Mode: Normal Firmware compiled date: Nov 07 2016 Firmware compiled time: 02:00:00 Firmware released date: Apr 7 2017 Firmware released time: 09:25:36 SW Version: MPSS.JO.2.0.c1.2-00006-8937_GENNS_PACK-1 IMEI: 353191-09-199131-5 SPC: 000000 Performed by 2.9.6 Software version. -------------------------------------------------------------------------------- Checking data...OK Platform: LG Qualcomm Selected port: COM9 Selected model: MS210 Reading info... Model ID: LGMS210 IMEI: 353191-09-199131-5 Android version: 7.0 Battery level: 2% Mode: Normal Firmware compiled date: Nov 07 2016 Firmware compiled time: 02:00:00 Firmware released date: Apr 7 2017 Firmware released time: 09:25:36 SW Version: MPSS.JO.2.0.c1.2-00006-8937_GENNS_PACK-1 IMEI: 353191-09-199131-5 SPC: 000000 Selecting output file...OK Destination file: "MS210_353191091991315_05-10-2019_20-44- 47.SEC" Switching to Download mode...OK Initializing flash...OK Reading partitions...OK Detecting writing method... LAF Error: 80000121. Trying second method...OK Reading security area...OK Backup saved to "MS210_353191091991315_05-10-2019_20-44- 47.sec" Rebooting phone... Performed by 2.9.6 Software version. Connecting to server support2.octoplusbox.com:82...OK Authorizing...OK -------------------------------------------------------------------------------- Checking data...OK Platform: LG Qualcomm Selected port: COM9 Selected model: MS210 Reading info... Model ID: LGMS210 IMEI: 353191-09-199131-5 Android version: 7.0 Battery level: 3% Mode: Normal Firmware compiled date: Nov 07 2016 Firmware compiled time: 02:00:00 Firmware released date: Apr 7 2017 Firmware released time: 09:25:36 SW Version: MPSS.JO.2.0.c1.2-00006-8937_GENNS_PACK-1 IMEI: 353191-09-199131-5 SPC: 000000 Selecting output file...OK Destination file: "MS210_353191091991315_05-10-2019_20-46- 40.qcn" Reading QCN... Send SPC...OK Reading Mobile Property...OK Reading Feature Mask...OK Reading Roaming List 0...OK Reading NV_Numbered Items...OK Reading NV_Numbered SIM1 Items...OK Reading NV_Numbered SIM2 Items...OK Reading NV Items...OK Reading EFS...OK Reading Provisioning Items...OK Reading QCN done! Performed by 2.9.6 Software version. -------------------------------------------------------------------------------- Checking data...OK Platform: LG Qualcomm Selected port: COM9 Selected model: MS210 Reading info... Model ID: LGMS210 IMEI: 353191-09-199131-5 Android version: 7.0 Battery level: 6% Mode: Normal Firmware compiled date: Nov 07 2016 Firmware compiled time: 02:00:00 Firmware released date: Apr 7 2017 Firmware released time: 09:25:36 SW Version: MPSS.JO.2.0.c1.2-00006-8937_GENNS_PACK-1 IMEI: 353191-09-199131-5 SPC: 000000 Selecting input file...OK Source file: "MS210.qcn" Do You want to write IMEI from QCN file or to leave current IMEI? Leave current IMEI! Send SPC...OK Writing QCN... Writing EFS...OK Writing NV_Numbered Items...OK Writing NV_Numbered SIM1 Items...OK Writing NV_Numbered SIM2 Items...OK Writing Provisioning Items...OK Writing QCN done! Performed by 2.9.6 Software version. Last edited by ashraf_bcs; 10-05-2019 at 15:58.

10-07-2019, 08:31	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,888 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,419	Hello. Looks like your device has HW issue, etc

05-01-2021, 09:38	#6 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,189 Member: 2891705 Status: Offline Thanks Meter: 2,151	Hello. Please do hard reset and check if the problem is solved. If the issue is still remain, please record the video where we can see that phone with service disable state and send us link.