LM-G820UM Unlock Question [Answered] - GSM-Forum

westnz · 01-27-2022, 01:55

Welcome to Octoplus/Octopus Box LG Software version 3.1.6
Card S/N : 000000xxxx
--------------------------------------------------------------------------------
Work ID: 00000000022A841E
Checking data...OK
Platform: LG Qualcomm
Selected port: COM4
Selected model: G820UM
Reading info...
Model ID: LM-G820UM
IMEI: 353815-10-124301-6
Android version: 9
Battery level: 100%
Mode: Emergency
Initializing flash...OK
Platform: msmnile
SW version: LMG820UM0AT-00-V21d-310-120-NOV-25-2020-
ARB00+0
Android version: 10
LAF Version: 1.1
Product ID: HD60S190603003112
IMEI: 353815-10-xxxxxx-6
Target operator: LAO
Hardware: rev_10
Unlocking...
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Switching to Normal mode...
Please perform the following steps:
1. Disconnect cable
2. Put phone into Normal mode manually
3. Connect USB cable to then phone
4. Press "Ok" buttonFailed!
Performed by 3.1.6 Software version.

This problem happens on new pc with windows 11 x64 and old laptop with windows 7 x86

Fails everytime on detecting normal mode on reboot or following the steps.

What to do??

Octopus support · 01-27-2022, 08:36

Hello.

Please, download and install latest test Software v. 3.1.6.05 from Support Area (Path:/SOFTWARE/Octoplus LG/TEST SOFTWARE/install_octoplus_octopus_LG_3.1.6.05.exe)

Then repeat operation once again and post here results. We will check it.

Note: Read attentively Software instructions.

Quote:

To access Support Area, press "Go to support" button on "Support & options" tab of the Software.

01-27-2022, 01:55	#1 (permalink)
westnz Freak Poster Join Date: Jan 2010 Posts: 176 Member: 1202721 Status: Offline Thanks Meter: 42	LM-G820UM Unlock Question [Answered] Welcome to Octoplus/Octopus Box LG Software version 3.1.6 Card S/N : 000000xxxx -------------------------------------------------------------------------------- Work ID: 00000000022A841E Checking data...OK Platform: LG Qualcomm Selected port: COM4 Selected model: G820UM Reading info... Model ID: LM-G820UM IMEI: 353815-10-124301-6 Android version: 9 Battery level: 100% Mode: Emergency Initializing flash...OK Platform: msmnile SW version: LMG820UM0AT-00-V21d-310-120-NOV-25-2020- ARB00+0 Android version: 10 LAF Version: 1.1 Product ID: HD60S190603003112 IMEI: 353815-10-xxxxxx-6 Target operator: LAO Hardware: rev_10 Unlocking... Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk. Continue? Switching to Normal mode... Please perform the following steps: 1. Disconnect cable 2. Put phone into Normal mode manually 3. Connect USB cable to then phone 4. Press "Ok" buttonFailed! Performed by 3.1.6 Software version. This problem happens on new pc with windows 11 x64 and old laptop with windows 7 x86 Fails everytime on detecting normal mode on reboot or following the steps. What to do?? Last edited by westnz; 01-27-2022 at 02:02.