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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 09-23-2021, 20:30   #1 (permalink)
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Join Date: Nov 2013
Posts: 41
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LM-K500MM Repair IMEI Question [Answered]


Selected USB connection type
Work ID: 000000000192D3AE
Checking data...OK
Platform: LG MTK
Selected port: COM40
Selected baudrate: 0
Selected model: K500UM
Connecting to phone...
Mode: Normal
Switching to Download mode...
Phone found at port COM40
Mode: Emergency
Initializing flash...OK
Model ID: LM-K500MM
Platform: mt6765
Code name: mdh30xlm
Android version: 10
SW version: LMK500MMAT-02-V10p-310-160-JUN-02-2021-
ARB00+0
LAF Version: 1.1
Product ID: WI06S210324004375
IMEI: 352411-43-063995-8
Target operator: LAO
Hardware: rev_10
Battery level: 95%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI: 352411-43-063995-8
MEID: Bad
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Checking operation...
Trying second method...
Checking Resource File...
Step 1...
Step 2...
Please, disconnect cable, then press "Ok" button
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: TRHIpa2C7a
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 400 credits.
To perform "Repair IMEI" operation you need to have 100 credits.
Please, connect powered OFF phone with USB cable.
Failed!
Performed by 3.1.4 Software version.
--------------------------------------------------------------------------------
Selected USB connection type
Work ID: 000000000192D43F
Checking data...OK
Platform: LG MTK
Selected port: COM3
Selected baudrate: 0
Selected model: K500UM
Connecting to phone...
Power OFF phone, press and hold "Vol+" for 10 seconds and
connect USB cable.Canceled!
Performed by 3.1.4 Software version.
--------------------------------------------------------------------------------
Selected USB connection type
Work ID: 000000000192D9EC
Checking data...OK
Platform: LG MTK
Selected port: COM40
Selected baudrate: 0
Selected model: K500UM
Connecting to phone...
Mode: Normal
Switching to Download mode...
Phone found at port COM40
Mode: Emergency
Initializing flash...OK
Model ID: LM-K500MM
Platform: mt6765
Code name: mdh30xlm
Android version: 10
SW version: LMK500MMAT-02-V10p-310-160-JUN-02-2021-
ARB00+0
LAF Version: 1.1
Product ID: WI06S210324004375
IMEI: 352411-43-063995-8
Target operator: LAO
Hardware: rev_10
Battery level: 95%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI: 352411-43-063995-8
MEID: Bad
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Checking operation...
Trying second method...
Checking Resource File...
Step 1...
Step 2...
Please, disconnect cable, then press "Ok" button
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: TRHIpa2C7a
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 400 credits.
To perform "Repair IMEI" operation you need to have 100 credits.
Please, connect powered OFF phone with USB cable.
Found port COM52
Detecting Chip Version...
Platform: MT6765: 0766.0000
HW version: 8A00.CA00.0000.0000
Connecting...
Target config: 0005
Brom Version: FF
BootLoader Version: 03
Sending auth...
Prepairing loader...
Sending loader...
Found port COM54
Detecting Chip Version...
Platform: MT6765: 0766.0000
HW version: 8A00.CA00.0000.0000
Connecting...
Target config: 00E5
Brom Version: 05
BootLoader Version: FE
Disabling protection...
Reconnecting phone...
Detecting Chip Version...
Platform: MT6765: 0766.0000
HW version: 8A00.CA00.0000.0000
Target config: 00E0
Prepairing loader...
Sending loader...
Executing loader...
Synchronizing with loader...
Device status: SYNC
Device status: brom
Initializing flash...
Initializing flash...
Sending loader...
Device status: SYNC
Reading info...
EMMC rpmb size: 4 Mb
EMMC boot1 size: 4 Mb
EMMC boot2 size: 4 Mb
EMMC gp1 size: 0 Mb
EMMC gp2 size: 0 Mb
EMMC gp3 size: 0 Mb
EMMC gp4 size: 0 Mb
EMMC user area size: 29820 Mb
eMMC flash chip: .15010047.58364241.4209F0C6.F213B771
eMMC flash chip: Unknown: GX6BAB
Internal RAM size: 224 Kb
External RAM size: 3072 Mb
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Repair IMEI operation - you won't be able to restore the phone to
it's initial state, so proceed at your own risk.

Continue?
Reading partitions...
Reading SUPER partition...
Reading security area...
Reading 1/3...
Reading 2/3...
Reading 3/3...
Backup saved to "K500UM_352411430639958_23-09-2021_14-
14-27.SEC"
Erasing part 1...
Erasing part 2...
Erasing part 3...
Erasing part 4...
To complete the operation, Please perform the following steps:
1. Disconnect USB cablel.
2. Power ON phone.
3. Connect USB cable and select "File transfer" connection mode.
4. Check, whether LGE Mobile USB Modem has appeared in
modems section on PC Device Manager.
5. Press "Ok" button.
Note: If "Ok" button isn't active, then You should reconnect device!
New IMEI A: 356006-11-085259-4
Finalizing...
Performed by 3.1.4 Software version.
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Old 09-24-2021, 07:18   #2 (permalink)
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Join Date: Jan 2019
Location: USA, New York
Posts: 10,162
Member: 2891705
Status: Online
Thanks Meter: 2,141
Hello.

We added your one more attempt. Please, try to repeat Repair IMEI operation and post here results.

Also, read attentive Software instructions:

Quote:
1. Disconnect USB cable.
2. Power ON phone.
3. Connect USB cable and select "File transfer" connection mode.
4. Check, whether LGE Mobile USB Modem has appeared in
modems section on PC Device Manager.
5. Press "Ok" button.
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