LMX210BMW was not unlocked [Answered]

[jntelecom]

How do I cancel the credits that were charged and the device was not unlocked?

[Octopus support]

Hello.

Please, post here full Software log of Unlock operation. We will check it.

[jntelecom]

The device now only stays in qdloader and no longer enters download mode.

http://prntscr.com/22teosk

[jntelecom]

Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\13-12-2021_11-08-54.log" created.
2021-12-13 11:08:59 > Searching for server...
2021-12-13 11:09:01 > Trying to ping server...0
2021-12-13 11:09:02 > Trying to ping server...12021-12-13 11:09:02 > ok
2021-12-13 11:09:02 > Trying connect to server...
2021-12-13 11:09:03 > Searching installed cards...
2021-12-13 11:09:03 > Found card with s/n: 00021755
2021-12-13 11:09:03 > Server check...
2021-12-13 11:09:04 > Server Check succesfull!
2021-12-13 11:09:04 > Server Check succesfull!
2021-12-13 11:09:08 > Welcome to Octoplus/Octopus Box LG Software version 3.1.6
2021-12-13 11:09:08 > Card S/N : 0000021755
2021-12-13 11:09:28 > INI FUpdateInfo Done!
2021-12-13 11:09:28 > INI FShowUpdateInfo start
2021-12-13 11:09:28 > INI FShowInfo start
2021-12-13 11:09:28 > INI FShowInfo show News Form
2021-12-13 11:09:34 > --------------------------------------------------------------------------------
2021-12-13 11:09:34 > Transport: Connected
2021-12-13 11:09:36 > Authorized.
2021-12-13 11:09:38 > Work ID: 0000000001F64A6D
2021-12-13 11:09:38 > Checking data...2021-12-13 11:09:40 > OK
2021-12-13 11:09:40 > Platform: LG Qualcomm
2021-12-13 11:09:40 > Selected port: COM1
2021-12-13 11:09:40 > Selected model: LMX210BMW
2021-12-13 11:09:40 > Please, put the phone into download mode manually (Power phone OFF (reconnect battery), press and hold "Vol+" button and connect the cable (or P999 cable)).
2021-12-13 11:09:40 > Reading info...
2021-12-13 11:10:25 > Could not detect mode!
2021-12-13 11:10:25 > Performed by 3.1.6 Software version.
2021-12-13 11:10:25 > Elapsed Time: 00:00:52
2021-12-13 11:10:37 > --------------------------------------------------------------------------------
2021-12-13 11:10:37 > Transport: Connected
2021-12-13 11:10:39 > Authorized.
2021-12-13 11:10:40 > Work ID: 0000000001F64AE1
2021-12-13 11:10:41 > Checking data...2021-12-13 11:10:42 > OK
2021-12-13 11:10:42 > Platform: LG Qualcomm
2021-12-13 11:10:42 > Selected port: COM11
2021-12-13 11:10:42 > Selected model: LMX210BMW
2021-12-13 11:10:42 > Please, put the phone into download mode manually (Power phone OFF (reconnect battery), press and hold "Vol+" button and connect the cable (or P999 cable)).
2021-12-13 11:10:42 > Reading info...
2021-12-13 11:10:44 > Model ID: LM-X210BMW
2021-12-13 11:10:44 > IMEI: 359225-10-735969-7
2021-12-13 11:10:44 > Android version: 7.1.2
2021-12-13 11:10:44 > Battery level: 67%
2021-12-13 11:10:45 > Mode: Emergency
2021-12-13 11:10:45 > Initializing flash...2021-12-13 11:10:46 > OK
2021-12-13 11:10:48 > Platform: msm8909
2021-12-13 11:10:48 > SW version: 2021-12-13 11:10:48 > LMX210BMWAT-00-V10q-BRA-XXX-MAR-18-2021+0
2021-12-13 11:10:48 > Android version: 7.1.2
2021-12-13 11:10:48 > LAF Version: 1.1
2021-12-13 11:10:48 > Product ID: BR07S190905003781
2021-12-13 11:10:48 > IMEI: 359225-10-735969-7
2021-12-13 11:10:48 > Target operator: LAO
2021-12-13 11:10:48 > Hardware: rev_10
2021-12-13 11:10:48 > Reset FRP operation for LMX210BMW will delete all user data on the phone (contacts, pictures and others)!
Do You want to continue?
2021-12-13 11:10:49 > Reading partitions...2021-12-13 11:10:50 > OK
2021-12-13 11:10:50 > Detecting writing method...
2021-12-13 11:10:50 > Trying third method...
2021-12-13 11:10:50 > Reading ramdisk...
2021-12-13 11:10:51 > Unpacking...
2021-12-13 11:10:51 > Starting QCOM UFS decompress...
2021-12-13 11:10:51 > Set Writing params...
2021-12-13 11:10:51 > Set cmdSigData...
2021-12-13 11:10:51 > Eroor : Not found cmdSigData!2021-12-13 11:10:51 > Failed!
2021-12-13 11:10:51 > Reading partitions...2021-12-13 11:10:52 > OK
2021-12-13 11:10:52 > Checking operation...
2021-12-13 11:10:54 > Execute : 0x00AC
2021-12-13 11:10:54 > Writing cmd...
2021-12-13 11:10:54 > reading cmd...
2021-12-13 11:10:54 > Read: EXEC...2021-12-13 11:11:02 > OK
2021-12-13 11:11:02 > Reconnecting phone...
2021-12-13 11:11:13 > Please, perform the following steps:
1. Disconnect cable.
2. Wait until phone power ON.
3. Complete all startup settings.
4. Power phone OFF and put it to Download mode.
5. Connect the cable then press "OK" button.
Note: If "Ok" button isn't active, then You should reconnect device!
Note: If You will cancel operation or it wasn't completed full, the device may not work properly.
The operation must be performed and completed according to Software instructions!2021-12-13 11:11:50 > OK
2021-12-13 11:11:50 > Initializing flash...2021-12-13 11:11:52 > OK
2021-12-13 11:11:52 > Connecting to server 0...2021-12-13 11:11:53 > OK
2021-12-13 11:11:53 > Octopus smart card is present.
2021-12-13 11:11:53 > Checking smart card...2021-12-13 11:12:01 > OK
2021-12-13 11:12:01 > Username: uz3887z
2021-12-13 11:12:01 > Authorizing...2021-12-13 11:12:11 > OK
2021-12-13 11:12:11 > Checking balance...2021-12-13 11:12:14 > OK
2021-12-13 11:12:14 > Checking operation...2021-12-13 11:12:19 > OK
2021-12-13 11:12:19 > Sending device information...2021-12-13 11:12:23 > OK
2021-12-13 11:12:23 > Get credits, needed for current operation...2021-12-13 11:12:25 > OK
2021-12-13 11:12:25 > Your balance: 105 credits.
2021-12-13 11:12:25 > To perform "Reset FRP" operation you need to have 100 credits.
2021-12-13 11:12:36 > Backup saved to "LMX210BMW_359225107359697_13-12-2021_11-12-36.oct"
2021-12-13 11:12:36 > Reading partitions...2021-12-13 11:12:37 > OK
2021-12-13 11:12:37 > Prepairing for change protect status...
2021-12-13 11:12:43 > Execute : 0x0040
2021-12-13 11:12:44 > Writing cmd...
2021-12-13 11:12:44 > reading cmd...
2021-12-13 11:12:44 > Read: EXEC...
2021-12-13 11:12:48 > Reconnecting phone...
2021-12-13 11:12:48 > Please, perform the following steps:
1. Disconnect cable.
2. Power phone OFF and put it to Download mode.
3. Connect the cable then press "OK" button.
Note: If "Ok" button isn't active, then You should reconnect device!
2021-12-13 11:13:17 > Initializing flash...2021-12-13 11:13:18 > OK
2021-12-13 11:13:19 > Removing write protection...
2021-12-13 11:13:21 > Execute : 0x00BF
2021-12-13 11:13:21 > Writing cmd...
2021-12-13 11:13:21 > reading cmd...
2021-12-13 11:13:21 > Read: EXEC...
2021-12-13 11:13:36 > Reconnecting phone...
2021-12-13 11:13:48 > Please, perform the following steps:
1. Disconnect cable.
2. Wait until phone power ON.
3. Complete all startup settings.
4. Power phone OFF and put it to Download mode.
5. Connect the cable then press "OK" button.
Note: If "Ok" button isn't active, then You should reconnect device!
Note: If You will cancel operation or it wasn't completed full, the device may not work properly.
The operation must be performed and completed according to Software instructions!
2021-12-13 11:16:32 > Failed!
2021-12-13 11:16:33 > Performed by 3.1.6 Software version.
2021-12-13 11:16:33 > Elapsed Time: 00:05:57
2021-12-13 11:16:37 > --------------------------------------------------------------------------------
2021-12-13 11:16:38 > Connecting to server 0...2021-12-13 11:16:38 > OK
2021-12-13 11:16:39 > Username: uz3887z
2021-12-13 11:16:39 > Authorizing...2021-12-13 11:16:46 > OK
2021-12-13 11:16:46 > Checking balance...2021-12-13 11:16:47 > OK
2021-12-13 11:16:47 > Your balance: 5 credits.
2021-12-13 11:21:54 > --------------------------------------------------------------------------------
2021-12-13 11:21:54 > Transport: Connected
2021-12-13 11:21:56 > Authorized.
2021-12-13 11:21:57 > Work ID: 0000000001F64FDC
2021-12-13 11:21:58 > Checking data...2021-12-13 11:21:59 > OK
2021-12-13 11:21:59 > Platform: LG Qualcomm
2021-12-13 11:21:59 > Selected port: COM1
2021-12-13 11:21:59 > Selected model: LMX210BMW
2021-12-13 11:21:59 > Reading info...
2021-12-13 11:22:44 > Could not detect mode!
2021-12-13 11:22:44 > Performed by 3.1.6 Software version.
2021-12-13 11:22:44 > Elapsed Time: 00:00:51

[Octopus box]

Hello.

We added you one more attempt, please try to repeat operation again follow software manual and post here result.