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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 02-07-2022, 06:17   #1 (permalink)
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LMX410AS unlock issue [Answered]


I unlock Network LG LMX410AS it was successfully but IMEI 0000.
I have written IMEI that I have backup before unlock operation but it still 0000.

please help to Repair IMEI and add Direct Unlock for this Model in the next update ASAP.

here is logs.
Note: I did not Read info again because I already checked and seen IMEI 000. that's why I just post Unlock Operation successful.
This is just inform to Team and make to develop ASAP.


Welcome to Octoplus/Octopus Box LG Software version 3.1.7
Card S/N : 000000929B
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM18
Selected model: LMX410AS
Reading info...
Could not detect mode!
Performed by 3.1.7 Software version.
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM25
Selected model: LMX410AS
Reading info...
Model ID: LM-X410AS
IMEI: 356514-09-129345-6
Android version: 8.1.0
Battery level: 24%
Mode: Normal
Performed by 3.1.7 Software version.
--------------------------------------------------------------------------------
Work ID: 000000000236353C
Checking data...OK
Platform: LG Qualcomm
Selected port: COM25
Selected model: LMX410AS
Reading info...
Model ID: LM-X410AS
IMEI: 356514-09-129345-6
Android version: 8.1.0
Battery level: 25%
Trying to enable Diagnostics ports...
Found model LMX410AS:ÿº at port COM25
Reading info...
Model ID: LM-X410AS
IMEI: 356514-09-129345-6
Android version: 8.1.0
Battery level: 25%
Mode: Normal
Firmware compiled date: May 09 2018
Firmware compiled time: 00:00:00
Firmware released date: May 24 2018
Firmware released time: 16:39:27
SW Version: MPSS.JO.3.0.c12-00005-8937_GENNS_PACK-1
IMEI: 356514-09-129345-6
Bluetooth address: 00:57:C1:06:75:AA
Wi-Fi MAC address: 00:57:C1:AF:61:FA
SPC: 000000
Selecting output file...OK
Destination file: "LMX410AS_356514091293456_06-02-2022_20-
28-57.qcn"
Reading QCN...
Send SPC...OK
Reading Mobile Property...OK
Reading Feature Mask...OK
Reading Roaming List 0...OK
Reading NV_Numbered Items...OK
Reading NV_Numbered SIM1 Items...OK
Reading NV_Numbered SIM2 Items...OK
Reading NV Items...OK
Reading EFS...OK
Reading Provisioning Items...OK
Reading QCN done!
Performed by 3.1.7 Software version.
--------------------------------------------------------------------------------
Platform: LG Qualcomm
Selected port: COM25
Selected model: LMX410UM
Reading info...
Model ID: LM-X410AS
IMEI: 356514-09-129345-6
Android version: 8.1.0
Battery level: 27%
Mode: Normal
Firmware compiled date: May 09 2018
Firmware compiled time: 00:00:00
Firmware released date: May 24 2018
Firmware released time: 16:39:27
SW Version: MPSS.JO.3.0.c12-00005-8937_GENNS_PACK-1
IMEI: 356514-09-129345-6
Bluetooth address: 00:57:C1:06:75:AA
Wi-Fi MAC address: 00:57:C1:AF:61:FA
SPC: 000000
Performed by 3.1.7 Software version.
--------------------------------------------------------------------------------
Work ID: 00000000023635E1
Checking data...OK
Platform: LG Qualcomm
Selected port: COM25
Selected model: LMX410UM
Reading info...
Model ID: LM-X410AS
IMEI: 356514-09-129345-6
Android version: 8.1.0
Battery level: 27%
Mode: Normal
Firmware compiled date: May 09 2018
Firmware compiled time: 00:00:00
Firmware released date: May 24 2018
Firmware released time: 16:39:27
SW Version: MPSS.JO.3.0.c12-00005-8937_GENNS_PACK-1
IMEI: 356514-09-129345-6
Bluetooth address: 00:57:C1:06:75:AA
Wi-Fi MAC address: 00:57:C1:AF:61:FA
SPC: 000000
Unlocking...
Reading QCN...
Send SPC...OK
Reading Mobile Property...OK
Reading Feature Mask...OK
Reading Roaming List 0...OK
Reading NV_Numbered Items...OK
Reading NV_Numbered SIM1 Items...OK
Reading NV_Numbered SIM2 Items...OK
Reading NV Items...OK
Reading EFS...OK
Reading Provisioning Items...OK
Reading QCN done!
Backup saved to "LMX410UM_356514091293456_06-02-2022_
20-39-07.qcn"
Switching to Download mode...OK
Initializing flash...OK
Reading partitions...OK
Reading security area...OK
Backup saved to "LMX410UM_356514091293456_06-02-2022_
20-45-06.SEC"
Writing security area...OK
Switching to Normal mode...
Please perform the following steps:
1. Disconnect cable
2. Put phone into Normal mode manually
3. Connect USB cable to then phone
4. Press "Ok" button
Found model LMX410AS*ÿº at port COM25
Send SPC...OK
Writing QCN...
Writing NV_Numbered Items...OK
Writing NV_Numbered SIM1 Items...OK
Writing NV_Numbered SIM2 Items...OK
Writing QCN done!
Phone successfully unlocked!
Rebooting phone...
Performed by 3.1.7 Software version.
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Old 02-07-2022, 08:42   #2 (permalink)
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Hello

As wee can see that Unlock operation is not supported for LM-X410AS, that's why you chose another one and got problems.

Unfortunately, Unlock operation for LM-X410AS currently not supported.

For repair your device you can try to perform write sec. backup '"LMX410UM_356514091293456_06-02-2022_
20-45-06.SEC"
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