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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 01-12-2021, 02:56   #1 (permalink)
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problem unlock Q730tm [Answered]


q730TM boost mobile
has consumed 100 credits and has not unlocked


09/01/2021 03:40:02 p. m. > Welcome to Octoplus/Octopus Box LG Software version 3.0.8
09/01/2021 03:40:02 p. m. > Card S/N : 00000076B3
09/01/2021 03:40:10 p. m. > INI FUpdateInfo Done!
09/01/2021 03:40:10 p. m. > INI FShowUpdateInfo start
09/01/2021 03:40:10 p. m. > INI FShowInfo start
09/01/2021 03:42:05 p. m. > --------------------------------------------------------------------------------
09/01/2021 03:42:05 p. m. > Selected USB connection type
09/01/2021 03:42:06 p. m. > Transport: Connected
09/01/2021 03:42:07 p. m. > Authorized.
09/01/2021 03:42:09 p. m. > Work ID: 0000000000654A90
09/01/2021 03:42:10 p. m. > Checking data...09/01/2021 03:42:10 p. m. > OK
09/01/2021 03:42:10 p. m. > Platform: LG MTK
09/01/2021 03:42:10 p. m. > Selected port: COM1
09/01/2021 03:42:10 p. m. > Selected baudrate: 921600
09/01/2021 03:42:10 p. m. > Selected model: Q730TM
09/01/2021 03:42:10 p. m. > Please, disconnect cable, power phone OFF, connect P999 cable (with 910k resistor)
09/01/2021 03:42:10 p. m. > or
09/01/2021 03:42:10 p. m. > Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.
09/01/2021 03:42:41 p. m. > Phone found at port COM17
09/01/2021 03:42:41 p. m. > Mode: Emergency
09/01/2021 03:42:41 p. m. > Initializing flash...09/01/2021 03:42:43 p. m. > OK
09/01/2021 03:42:44 p. m. > Model ID: LM-Q730TM
09/01/2021 03:42:45 p. m. > Platform: mt6765
09/01/2021 03:42:45 p. m. > Android version: 10
09/01/2021 03:42:45 p. m. > SW version: LMQ730TM3AT-00-V10p-310-120-NOV-11-2020-ARB00+0
09/01/2021 03:42:45 p. m. > LAF Version: 1.1
09/01/2021 03:42:45 p. m. > Product ID: LS03S200715002818
09/01/2021 03:42:45 p. m. > IMEI: 354527-11-432573-5
09/01/2021 03:42:45 p. m. > Target operator: LAO
09/01/2021 03:42:45 p. m. > Hardware: rev_11
09/01/2021 03:42:45 p. m. > Battery level: 78%
09/01/2021 03:42:45 p. m. > Reading partitions...09/01/2021 03:42:45 p. m. > OK
09/01/2021 03:42:45 p. m. > LAF Error: 80000119.
09/01/2021 03:42:46 p. m. > Checking security...09/01/2021 03:42:46 p. m. > OK
09/01/2021 03:42:46 p. m. > Reading is Blocked!
09/01/2021 03:42:46 p. m. > --------------------------------------------------------------------------------
09/01/2021 03:42:46 p. m. > IMEI: 354527-11-432573-5
09/01/2021 03:42:46 p. m. > Bluetooth address: Unknown
09/01/2021 03:42:46 p. m. > Wi-Fi MAC address: Unknown
09/01/2021 03:42:46 p. m. > --------------------------------------------------------------------------------
09/01/2021 03:42:46 p. m. > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.
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Old 01-12-2021, 03:54   #2 (permalink)
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continuation of the log

Continue?
09/01/2021 03:42:48 p. m. > Creating EEPROM backup...
09/01/2021 03:42:50 p. m. > Execute : 0x00AE
09/01/2021 03:42:50 p. m. > Writing cmd...
09/01/2021 03:42:50 p. m. > reading cmd...
09/01/2021 03:42:51 p. m. > reading cmd...
09/01/2021 03:42:51 p. m. > reading cmd...
09/01/2021 03:42:51 p. m. > reading cmd...
09/01/2021 03:42:51 p. m. > reading cmd...
09/01/2021 03:42:52 p. m. > reading cmd...
09/01/2021 03:42:52 p. m. > reading cmd...
09/01/2021 03:42:52 p. m. > reading cmd...
09/01/2021 03:42:52 p. m. > reading cmd...
09/01/2021 03:42:52 p. m. > reading cmd...
09/01/2021 03:42:53 p. m. > reading cmd...09/01/2021 03:42:53 p. m. > OK
09/01/2021 03:42:53 p. m. > Reconnecting phone...
09/01/2021 03:43:01 p. m. > Phone found at port COM27
09/01/2021 03:43:01 p. m. > Mode: Emergency
09/01/2021 03:43:01 p. m. > Initializing flash...09/01/2021 03:43:03 p. m. > OK
09/01/2021 03:43:03 p. m. > Reading security area...
09/01/2021 03:43:07 p. m. > Backup saved to "Q730TM_354527114325735_09-01-2021_15-42-48 EEP"
09/01/2021 03:43:07 p. m. > Connecting to server...09/01/2021 03:43:09 p. m. > OK
09/01/2021 03:43:09 p. m. > Octopus smart card is present.
09/01/2021 03:43:09 p. m. > Checking smart card...09/01/2021 03:43:13 p. m. > OK
09/01/2021 03:43:13 p. m. > Username: zAhS6jBNDP
09/01/2021 03:43:13 p. m. > Authorizing...09/01/2021 03:43:16 p. m. > OK
09/01/2021 03:43:16 p. m. > Checking balance...09/01/2021 03:43:16 p. m. > OK
09/01/2021 03:43:16 p. m. > Checking operation...09/01/2021 03:43:19 p. m. > OK
09/01/2021 03:43:19 p. m. > Sending device information...09/01/2021 03:43:21 p. m. > OK
09/01/2021 03:43:21 p. m. > Get credits, needed for current operation...09/01/2021 03:43:21 p. m. > OK
09/01/2021 03:43:21 p. m. > Your balance: 100 credits.
09/01/2021 03:43:21 p. m. > To perform "Unlock" operation you need to have 100 credits.
09/01/2021 03:43:27 p. m. > Unlocking...09/01/2021 03:43:27 p. m. > OK
09/01/2021 03:43:28 p. m. > Reading partitions...09/01/2021 03:43:28 p. m. > OK
09/01/2021 03:43:28 p. m. > Prepairing for change protect status...
09/01/2021 03:43:33 p. m. > Execute : 0x0040
09/01/2021 03:43:33 p. m. > Writing cmd...
09/01/2021 03:43:34 p. m. > reading cmd...
09/01/2021 03:43:34 p. m. > reading cmd...
09/01/2021 03:43:34 p. m. > Reconnecting phone...
09/01/2021 03:43:43 p. m. > Phone found at port COM27
09/01/2021 03:43:43 p. m. > Mode: Emergency
09/01/2021 03:43:43 p. m. > Initializing flash...09/01/2021 03:43:46 p. m. > OK
09/01/2021 03:43:46 p. m. > Removing write protection...
09/01/2021 03:43:48 p. m. > Execute : 0x00BF
09/01/2021 03:43:48 p. m. > Writing cmd...
09/01/2021 03:43:48 p. m. > reading cmd...
09/01/2021 03:43:49 p. m. > reading cmd...09/01/2021 03:43:49 p. m. > OK
09/01/2021 03:43:49 p. m. > Reconnecting phone...
09/01/2021 03:44:00 p. m. > Phone found at port COM27
09/01/2021 03:44:00 p. m. > Mode: Emergency
09/01/2021 03:44:00 p. m. > Initializing flash...09/01/2021 03:44:02 p. m. > OK
09/01/2021 03:44:03 p. m. > Reading partitions...09/01/2021 03:44:03 p. m. > OK
09/01/2021 03:44:03 p. m. > Erasing part 1...
09/01/2021 03:44:06 p. m. > Execute : 0x00C6
09/01/2021 03:44:06 p. m. > Writing cmd...
09/01/2021 03:44:06 p. m. > reading cmd...
09/01/2021 03:44:06 p. m. > reading cmd...09/01/2021 03:44:06 p. m. > OK
09/01/2021 03:44:06 p. m. > Reconnecting phone...
09/01/2021 03:44:09 p. m. > Phone found at port COM27
09/01/2021 03:44:09 p. m. > Mode: Emergency
09/01/2021 03:44:09 p. m. > Initializing flash...09/01/2021 03:44:11 p. m. > OK
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Old 01-12-2021, 04:38   #3 (permalink)
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09/01/2021 03:44:12 p. m. > Erasing part 2...
09/01/2021 03:44:14 p. m. > Execute : 0x00B0
09/01/2021 03:44:14 p. m. > Writing cmd...09/01/2021 03:44:14 p. m. > OK
09/01/2021 03:44:14 p. m. > Reconnecting phone...
09/01/2021 03:44:23 p. m. > Phone found at port COM27
09/01/2021 03:44:23 p. m. > Mode: Emergency
09/01/2021 03:44:23 p. m. > Initializing flash...09/01/2021 03:44:25 p. m. > OK
09/01/2021 03:44:26 p. m. > Reading partitions...09/01/2021 03:44:26 p. m. > OK
09/01/2021 03:44:27 p. m. > Prepairing for change protect status...
09/01/2021 03:44:31 p. m. > Execute : 0x0040
09/01/2021 03:44:32 p. m. > Writing cmd...
09/01/2021 03:44:32 p. m. > reading cmd...
09/01/2021 03:44:32 p. m. > reading cmd...
09/01/2021 03:44:32 p. m. > Reconnecting phone...
09/01/2021 03:44:42 p. m. > Phone found at port COM27
09/01/2021 03:44:42 p. m. > Mode: Emergency
09/01/2021 03:44:42 p. m. > Initializing flash...09/01/2021 03:44:45 p. m. > OK
09/01/2021 03:44:45 p. m. > Restore write protection...
09/01/2021 03:44:47 p. m. > Execute : 0x00BF
09/01/2021 03:44:47 p. m. > Writing cmd...
09/01/2021 03:44:47 p. m. > reading cmd...
09/01/2021 03:44:47 p. m. > Read: EXEC...09/01/2021 03:45:02 p. m. > OK
09/01/2021 03:45:02 p. m. > Reconnecting phone...
09/01/2021 03:45:04 p. m. > Phone found at port COM27
09/01/2021 03:45:04 p. m. > Mode: Emergency
09/01/2021 03:45:04 p. m. > Initializing flash...09/01/2021 03:45:06 p. m. > OK
09/01/2021 03:45:07 p. m. > Reading partitions...09/01/2021 03:45:07 p. m. > OK
09/01/2021 03:45:08 p. m. > Phone successfully unlocked!
09/01/2021 03:45:08 p. m. > Warning: If your device were stuck at logo, after operation was completed, then please, don't reflash your device, first contact with Support via Skype or create thread at forum!
09/01/2021 03:45:08 p. m. > Performed by 3.0.8 Software version.
09/01/2021 03:45:08 p. m. > Elapsed Time: 12:03:02 a. m.
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Old 01-12-2021, 08:54   #4 (permalink)
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Hello.

We added you one more attempt, please repeat the operation once again and post here results.
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Old 01-12-2021, 16:12   #5 (permalink)
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unlock done


Welcome to Octoplus/Octopus Box LG Software version 3.0.7
Card S/N :
--------------------------------------------------------------------------------
Connecting to server ...OK
Username: Ia20VGp9xx
Authorizing...OK
Checking balance...OK
Your balance: 100 credits.
--------------------------------------------------------------------------------
Selected USB connection type
Work ID: 0000000000686F62
Checking data...OK
Platform: LG MTK
Selected port: COM27
Selected baudrate: 921600
Selected model: Q730TM
Please, disconnect cable, power phone OFF, connect P999 cable (with 910k resistor)
or
Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.
Phone found at port COM22
Mode: Emergency
Initializing flash...OK
Model ID: LM-Q730TM
Platform: mt6765
Android version: 10
SW version: LMQ730TM9AT-00-V10l-310-240-SEP-08-2020-ARB00+0
LAF Version: 1.1
Product ID:
IMEI:
Target operator: LAO
Hardware: rev_11
Battery level: 38%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI: 35
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
Creating EEPROM backup...OK
Initializing flash...OK
Reading security area...
Backup saved to "Q730TM_35459011626xxxx_12-01-2021_12-15-57.EEP"
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: Ia20VGp9PH
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 100 credits.
Unlocking...OK
Reading partitions...OK
Prepairing for change protect status...
Initializing flash...OK
Removing write protection...OK
Initializing flash...OK
Reading partitions...OK
Erasing part 1...OK
Initializing flash...OK
Erasing part 2...OK
Initializing flash...OK
Reading partitions...OK
Prepairing for change protect status...
Initializing flash...OK
Restore write protection...OK
Initializing flash...OK
Reading partitions...OK
Phone successfully unlocked!
Warning: If your device were stuck at logo, after operation was completed, then please, don't reflash your device, first contact with Support via Skype or create thread at forum!
Performed by 3.0.7 Software version.
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Old 01-13-2021, 06:48   #6 (permalink)
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not unlocked

I have done the unlocking procedure again, I consume 100 credits and it has not been unlocked

Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\12-01-2021_12-40-25. log" created.
12/01/2021 12:40:27 p. m. > Searching for server...
12/01/2021 12:40:27 p. m. > Trying to ping server...12/01/2021 12:40:27 p. m. > ok
12/01/2021 12:40:27 p. m. > Trying connect to server...
12/01/2021 12:40:29 p. m. > Searching installed cards...
12/01/2021 12:40:29 p. m. > Found card with s/n: 000076B3
12/01/2021 12:40:29 p. m. > Server check...
12/01/2021 12:40:29 p. m. > Server Check succesfull!
12/01/2021 12:40:29 p. m. > Server Check succesfull!
12/01/2021 12:40:31 p. m. > Welcome to Octoplus/Octopus Box LG Software version 3.0.8
12/01/2021 12:40:31 p. m. > Card S/N : 00000076B3
12/01/2021 12:40:39 p. m. > INI FUpdateInfo Done!
12/01/2021 12:40:39 p. m. > INI FShowUpdateInfo start
12/01/2021 12:40:39 p. m. > INI FShowInfo start
12/01/2021 12:41:18 p. m. > --------------------------------------------------------------------------------
12/01/2021 12:41:18 p. m. > Selected USB connection type
12/01/2021 12:41:18 p. m. > Transport: Connected
12/01/2021 12:41:19 p. m. > Authorized.
12/01/2021 12:41:22 p. m. > Work ID: 0000000000692329
12/01/2021 12:41:22 p. m. > Checking data...12/01/2021 12:41:22 p. m. > OK
12/01/2021 12:41:22 p. m. > Platform: LG MTK
12/01/2021 12:41:22 p. m. > Selected port: COM1
12/01/2021 12:41:22 p. m. > Selected baudrate: 921600
12/01/2021 12:41:22 p. m. > Selected model: Q730TM
12/01/2021 12:41:22 p. m. > Please, disconnect cable, power phone OFF, connect P999 cable (with 910k resistor)
12/01/2021 12:41:22 p. m. > or
12/01/2021 12:41:23 p. m. > Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.
12/01/2021 12:41:23 p. m. > Phone found at port COM34
12/01/2021 12:41:23 p. m. > Mode: Emergency
12/01/2021 12:41:23 p. m. > Initializing flash...12/01/2021 12:41:26 p. m. > OK
12/01/2021 12:41:27 p. m. > Model ID: LM-Q730TM
12/01/2021 12:41:27 p. m. > Platform: mt6765
12/01/2021 12:41:27 p. m. > Android version: 10
12/01/2021 12:41:27 p. m. > SW version: LMQ730TM3AT-00-V10p-310-120-NOV-11-2020-ARB00+0
12/01/2021 12:41:27 p. m. > LAF Version: 1.1
12/01/2021 12:41:27 p. m. > Product ID: LS03S200715002818
12/01/2021 12:41:27 p. m. > IMEI: 354527-11-432573-5
12/01/2021 12:41:27 p. m. > Target operator: LAO
12/01/2021 12:41:27 p. m. > Hardware: rev_11
12/01/2021 12:41:27 p. m. > Battery level: 40%
12/01/2021 12:41:27 p. m. > Reading partitions...12/01/2021 12:41:27 p. m. > OK
12/01/2021 12:41:27 p. m. > LAF Error: 80000119.
12/01/2021 12:41:28 p. m. > Checking security...12/01/2021 12:41:28 p. m. > OK
12/01/2021 12:41:28 p. m. > Reading is Blocked!
12/01/2021 12:41:28 p. m. > --------------------------------------------------------------------------------
12/01/2021 12:41:28 p. m. > IMEI: 354527-11-432573-5
12/01/2021 12:41:28 p. m. > Bluetooth address: Unknown
12/01/2021 12:41:28 p. m. > Wi-Fi MAC address: Unknown
12/01/2021 12:41:28 p. m. > --------------------------------------------------------------------------------
12/01/2021 12:41:28 p. m. > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.
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Old 01-13-2021, 07:14   #7 (permalink)
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continuation of the log 2

ontinue?
12/01/2021 12:41:30 p. m. > Creating EEPROM backup...
12/01/2021 12:41:32 p. m. > Execute : 0x00AE
12/01/2021 12:41:32 p. m. > Writing cmd...
12/01/2021 12:41:32 p. m. > reading cmd...
12/01/2021 12:41:33 p. m. > reading cmd...
12/01/2021 12:41:33 p. m. > reading cmd...
12/01/2021 12:41:33 p. m. > reading cmd...
12/01/2021 12:41:33 p. m. > reading cmd...
12/01/2021 12:41:34 p. m. > reading cmd...
12/01/2021 12:41:34 p. m. > reading cmd...
12/01/2021 12:41:34 p. m. > reading cmd...
12/01/2021 12:41:34 p. m. > reading cmd...
12/01/2021 12:41:34 p. m. > reading cmd...
12/01/2021 12:41:35 p. m. > reading cmd...12/01/2021 12:41:35 p. m. > OK
12/01/2021 12:41:35 p. m. > Reconnecting phone...
12/01/2021 12:41:43 p. m. > Phone found at port COM27
12/01/2021 12:41:43 p. m. > Mode: Emergency
12/01/2021 12:41:43 p. m. > Initializing flash...12/01/2021 12:41:46 p. m. > OK
12/01/2021 12:41:46 p. m. > Reading security area...
12/01/2021 12:41:50 p. m. > Backup saved to "Q730TM_354527114325735_12-01-2021_12-41-30. EEP"
12/01/2021 12:41:50 p. m. > Connecting to server...12/01/2021 12:41:51 p. m. > OK
12/01/2021 12:41:51 p. m. > Octopus smart card is present.
12/01/2021 12:41:51 p. m. > Checking smart card...12/01/2021 12:41:55 p. m. > OK
12/01/2021 12:41:55 p. m. > Username: zAhS6jBNDP
12/01/2021 12:41:55 p. m. > Authorizing...12/01/2021 12:41:58 p. m. > OK
12/01/2021 12:41:58 p. m. > Checking balance...12/01/2021 12:41:59 p. m. > OK
12/01/2021 12:41:59 p. m. > Checking operation...12/01/2021 12:42:01 p. m. > OK
12/01/2021 12:42:01 p. m. > Sending device information...12/01/2021 12:42:03 p. m. > OK
12/01/2021 12:42:03 p. m. > Get credits, needed for current operation...12/01/2021 12:42:04 p. m. > OK
12/01/2021 12:42:04 p. m. > Your balance: 100 credits.
12/01/2021 12:42:04 p. m. > To perform "Unlock" operation you need to have 100 credits.
12/01/2021 12:42:09 p. m. > Unlocking...12/01/2021 12:42:09 p. m. > OK
12/01/2021 12:42:09 p. m. > Reading partitions...12/01/2021 12:42:09 p. m. > OK
12/01/2021 12:42:09 p. m. > Prepairing for change protect status...
12/01/2021 12:42:15 p. m. > Execute : 0x0040
12/01/2021 12:42:15 p. m. > Writing cmd...
12/01/2021 12:42:15 p. m. > reading cmd...
12/01/2021 12:42:15 p. m. > reading cmd...
12/01/2021 12:42:15 p. m. > Reconnecting phone...
12/01/2021 12:42:26 p. m. > Phone found at port COM27
12/01/2021 12:42:26 p. m. > Mode: Emergency
12/01/2021 12:42:26 p. m. > Initializing flash...12/01/2021 12:42:29 p. m. > OK
12/01/2021 12:42:29 p. m. > Removing write protection...
12/01/2021 12:42:31 p. m. > Execute : 0x00BF
12/01/2021 12:42:31 p. m. > Writing cmd...
12/01/2021 12:42:31 p. m. > reading cmd...
12/01/2021 12:42:32 p. m. > Read: EXEC...12/01/2021 12:42:47 p. m. > OK
12/01/2021 12:42:47 p. m. > Reconnecting phone...
12/01/2021 12:42:48 p. m. > Phone found at port COM27
12/01/2021 12:42:48 p. m. > Mode: Emergency
12/01/2021 12:42:48 p. m. > Initializing flash...12/01/2021 12:42:51 p. m. > OK
12/01/2021 12:42:51 p. m. > Reading partitions...12/01/2021 12:42:51 p. m. > OK
12/01/2021 12:42:51 p. m. > Erasing part 1...
12/01/2021 12:42:54 p. m. > Execute : 0x00C6
12/01/2021 12:42:54 p. m. > Writing cmd...
12/01/2021 12:42:55 p. m. > reading cmd...
12/01/2021 12:42:55 p. m. > reading cmd...12/01/2021 12:42:55 p. m. > OK
12/01/2021 12:42:55 p. m. > Reconnecting phone...
12/01/2021 12:42:57 p. m. > Phone found at port COM27
12/01/2021 12:42:57 p. m. > Mode: Emergency
12/01/2021 12:42:57 p. m. > Initializing flash...12/01/2021 12:43:00 p. m. > OK
12/01/2021 12:43:01 p. m. > Erasing part 2...
12/01/2021 12:43:03 p. m. > Execute : 0x00B0
12/01/2021 12:43:03 p. m. > Writing cmd...12/01/2021 12:43:03 p. m. > OK
12/01/2021 12:43:03 p. m. > Reconnecting phone...
12/01/2021 12:43:13 p. m. > Phone found at port COM27
12/01/2021 12:43:13 p. m. > Mode: Emergency
12/01/2021 12:43:13 p. m. > Initializing flash...12/01/2021 12:43:15 p. m. > OK
12/01/2021 12:43:16 p. m. > Reading partitions...12/01/2021 12:43:16 p. m. > OK
12/01/2021 12:43:17 p. m. > Prepairing for change protect status...
12/01/2021 12:43:21 p. m. > Execute : 0x0040
12/01/2021 12:43:22 p. m. > Writing cmd...
12/01/2021 12:43:22 p. m. > reading cmd...
12/01/2021 12:43:22 p. m. > reading cmd...
12/01/2021 12:43:22 p. m. > Reconnecting phone...
12/01/2021 12:43:33 p. m. > Phone found at port COM27
12/01/2021 12:43:33 p. m. > Mode: Emergency
12/01/2021 12:43:33 p. m. > Initializing flash...12/01/2021 12:43:35 p. m. > OK
12/01/2021 12:43:36 p. m. > Restore write protection...
12/01/2021 12:43:38 p. m. > Execute : 0x00BF
12/01/2021 12:43:38 p. m. > Writing cmd...
12/01/2021 12:43:38 p. m. > reading cmd...
12/01/2021 12:43:38 p. m. > Read: EXEC...12/01/2021 12:43:53 p. m. > OK
12/01/2021 12:43:53 p. m. > Reconnecting phone...
12/01/2021 12:43:55 p. m. > Phone found at port COM27
12/01/2021 12:43:55 p. m. > Mode: Emergency
12/01/2021 12:43:55 p. m. > Initializing flash...12/01/2021 12:43:57 p. m. > OK
12/01/2021 12:43:58 p. m. > Reading partitions...12/01/2021 12:43:58 p. m. > OK
12/01/2021 12:43:58 p. m. > Phone successfully unlocked!
12/01/2021 12:43:58 p. m. > Warning: If your device were stuck at logo, after operation was completed, then please, don't reflash your device, first contact with Support via Skype or create thread at forum!
12/01/2021 12:43:58 p. m. > Performed by 3.0.8 Software version.
12/01/2021 12:43:58 p. m. > Elapsed Time: 12:02:40 a. m.
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Old 01-13-2021, 09:08   #8 (permalink)
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Hello.

Please record the video where we can see that phone in lock state and post here link, we will check it.
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Old 01-13-2021, 09:43   #9 (permalink)
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link lm-q730tm

does not allow me to post the link
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Old 01-13-2021, 09:55   #10 (permalink)
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record

record LG lm- q730tm boost mobile
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Old 01-13-2021, 10:15   #11 (permalink)
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sorry this link is the one that works

https://drive.google.com/file/d/18Rc...ew?usp=sharing
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Old 01-13-2021, 13:00   #12 (permalink)
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Hello.

Please select in phone model list: Q630EAW and repeat Unlock operation once again, we added you one more attempt.
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Old 01-14-2021, 17:27   #13 (permalink)
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I have selected the model from the list Q630EAW the same thing happened, it consumed credits and it has not been unlocked



Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\13-01-2021_11-35-31.log" created.
13/01/2021 11:35:33 a. m. > Searching for server...
13/01/2021 11:35:33 a. m. > Trying to ping server...13/01/2021 11:35:33 a. m. > ok
13/01/2021 11:35:33 a. m. > Trying connect to server...
13/01/2021 11:35:34 a. m. > Searching installed cards...
13/01/2021 11:35:34 a. m. > Found card with s/n: 000076B3
13/01/2021 11:35:34 a. m. > Server check...
13/01/2021 11:35:35 a. m. > Server Check succesfull!
13/01/2021 11:35:35 a. m. > Server Check succesfull!
13/01/2021 11:35:36 a. m. > Welcome to Octoplus/Octopus Box LG Software version 3.0.8
13/01/2021 11:35:36 a. m. > Card S/N : 00000076B3
13/01/2021 11:35:43 a. m. > --------------------------------------------------------------------------------
13/01/2021 11:35:43 a. m. > Connecting to server ...13/01/2021 11:35:44 a. m. > OK
13/01/2021 11:35:44 a. m. > Username: zAhS6jBNDP
13/01/2021 11:35:44 a. m. > Authorizing...
13/01/2021 11:35:45 a. m. > INI FUpdateInfo Done!
13/01/2021 11:35:45 a. m. > INI FShowUpdateInfo start
13/01/2021 11:35:45 a. m. > INI FShowInfo start13/01/2021 11:35:46 a. m. > OK
13/01/2021 11:35:46 a. m. > Checking balance...13/01/2021 11:35:47 a. m. > OK
13/01/2021 11:35:47 a. m. > Your balance: 100 credits.
13/01/2021 11:37:23 a. m. > --------------------------------------------------------------------------------
13/01/2021 11:37:23 a. m. > Selected USB connection type
13/01/2021 11:37:23 a. m. > Transport: Connected
13/01/2021 11:37:24 a. m. > Authorized.
13/01/2021 11:37:26 a. m. > Work ID: 00000000006A8CF0
13/01/2021 11:37:27 a. m. > Checking data...13/01/2021 11:37:27 a. m. > OK
13/01/2021 11:37:27 a. m. > Platform: LG MTK
13/01/2021 11:37:27 a. m. > Selected port: COM1
13/01/2021 11:37:27 a. m. > Selected baudrate: 921600
13/01/2021 11:37:27 a. m. > Selected model: Q630EAW
13/01/2021 11:37:27 a. m. > Please, disconnect cable, power phone OFF, connect P999 cable (with 910k resistor)
13/01/2021 11:37:27 a. m. > or
13/01/2021 11:37:27 a. m. > Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.
13/01/2021 11:37:28 a. m. > Phone found at port COM11
13/01/2021 11:37:28 a. m. > Mode: Emergency
13/01/2021 11:37:28 a. m. > Initializing flash...13/01/2021 11:37:31 a. m. > OK
13/01/2021 11:37:32 a. m. > Model ID: LM-Q730TM
13/01/2021 11:37:32 a. m. > Platform: mt6765
13/01/2021 11:37:32 a. m. > Android version: 10
13/01/2021 11:37:32 a. m. > SW version: LMQ730TM3AT-00-V10p-LAO-COM-NOV-11-2020-ARB00+0
13/01/2021 11:37:32 a. m. > LAF Version: 1.1
13/01/2021 11:37:32 a. m. > Product ID: LS03S200715002818
13/01/2021 11:37:32 a. m. > IMEI: 354527-11-432573-5
13/01/2021 11:37:32 a. m. > Target operator: LAO
13/01/2021 11:37:32 a. m. > Hardware: rev_11
13/01/2021 11:37:32 a. m. > Battery level: 19%
13/01/2021 11:37:32 a. m. > Reading partitions...13/01/2021 11:37:32 a. m. > OK
13/01/2021 11:37:32 a. m. > LAF Error: 80000119.
13/01/2021 11:37:33 a. m. > Checking security...13/01/2021 11:37:33 a. m. > OK
13/01/2021 11:37:33 a. m. > Reading is Blocked!
13/01/2021 11:37:33 a. m. > --------------------------------------------------------------------------------
13/01/2021 11:37:33 a. m. > IMEI A: 354527-11-432573-5
13/01/2021 11:37:33 a. m. > IMEI B: Bad
13/01/2021 11:37:33 a. m. > Bluetooth address: Unknown
13/01/2021 11:37:33 a. m. > Wi-Fi MAC address: Unknown
13/01/2021 11:37:33 a. m. > --------------------------------------------------------------------------------
13/01/2021 11:37:33 a. m. > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Unlock operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
13/01/2021 11:37:36 a. m. > Creating EEPROM backup...
13/01/2021 11:37:38 a. m. > Execute : 0x00AE
13/01/2021 11:37:38 a. m. > Writing cmd...
13/01/2021 11:37:38 a. m. > reading cmd...
13/01/2021 11:37:38 a. m. > reading cmd...
13/01/2021 11:37:39 a. m. > reading cmd...
13/01/2021 11:37:39 a. m. > reading cmd...
13/01/2021 11:37:39 a. m. > reading cmd...
13/01/2021 11:37:39 a. m. > reading cmd...
13/01/2021 11:37:39 a. m. > reading cmd...
13/01/2021 11:37:40 a. m. > reading cmd...
13/01/2021 11:37:40 a. m. > reading cmd...
13/01/2021 11:37:40 a. m. > reading cmd...
13/01/2021 11:37:40 a. m. > reading cmd...13/01/2021 11:37:40 a. m. > OK
13/01/2021 11:37:40 a. m. > Reconnecting phone...
13/01/2021 11:37:50 a. m. > Phone found at port COM17
13/01/2021 11:37:50 a. m. > Mode: Emergency
13/01/2021 11:37:50 a. m. > Initializing flash...13/01/2021 11:37:52 a. m. > OK
13/01/2021 11:37:52 a. m. > Reading security area...
13/01/2021 11:37:56 a. m. > Backup saved to "Q630EAW_354527114325735_13-01-2021_11-37-36.EEP"
13/01/2021 11:37:56 a. m. > Connecting to server...13/01/2021 11:37:57 a. m. > OK
13/01/2021 11:37:57 a. m. > Octopus smart card is present.
13/01/2021 11:37:57 a. m. > Checking smart card...13/01/2021 11:38:02 a. m. > OK
13/01/2021 11:38:02 a. m. > Username: zAhS6jBNDP
13/01/2021 11:38:02 a. m. > Authorizing...13/01/2021 11:38:04 a. m. > OK
13/01/2021 11:38:04 a. m. > Checking balance...13/01/2021 11:38:05 a. m. > OK
13/01/2021 11:38:05 a. m. > Checking operation...13/01/2021 11:38:08 a. m. > OK
13/01/2021 11:38:08 a. m. > Sending device information...13/01/2021 11:38:09 a. m. > OK
13/01/2021 11:38:09 a. m. > Get credits, needed for current operation...13/01/2021 11:38:10 a. m. > OK
13/01/2021 11:38:10 a. m. > Your balance: 100 credits.
13/01/2021 11:38:10 a. m. > To perform "Unlock" operation you need to have 100 credits.
13/01/2021 11:39:33 a. m. > Unlocking...13/01/2021 11:39:33 a. m. > OK
13/01/2021 11:39:33 a. m. > Writing security area...
13/01/2021 11:39:38 a. m. > Execute : 0x0040
13/01/2021 11:39:38 a. m. > Writing cmd...
13/01/2021 11:39:38 a. m. > reading cmd...
13/01/2021 11:39:39 a. m. > reading cmd...
13/01/2021 11:39:39 a. m. > Reconnecting phone...
13/01/2021 11:39:48 a. m. > Phone found at port COM17
13/01/2021 11:39:48 a. m. > Mode: Emergency
13/01/2021 11:39:48 a. m. > Initializing flash...13/01/2021 11:39:51 a. m. > OK
13/01/2021 11:39:51 a. m. > Writing security area...
13/01/2021 11:39:53 a. m. > Execute : 0x00AC
13/01/2021 11:39:53 a. m. > Writing cmd...
13/01/2021 11:39:53 a. m. > reading cmd...
13/01/2021 11:39:54 a. m. > reading cmd...13/01/2021 11:39:54 a. m. > OK
13/01/2021 11:39:54 a. m. > Reconnecting phone...
13/01/2021 11:40:05 a. m. > Phone found at port COM17
13/01/2021 11:40:05 a. m. > Mode: Emergency
13/01/2021 11:40:05 a. m. > Initializing flash...13/01/2021 11:40:07 a. m. > OK
13/01/2021 11:40:09 a. m. > Reading partitions...13/01/2021 11:40:09 a. m. > OK
13/01/2021 11:40:09 a. m. > Prepairing for change protect status...
13/01/2021 11:40:14 a. m. > Execute : 0x0040
13/01/2021 11:40:14 a. m. > Writing cmd...
13/01/2021 11:40:14 a. m. > reading cmd...
13/01/2021 11:40:15 a. m. > reading cmd...
13/01/2021 11:40:15 a. m. > Reconnecting phone...
13/01/2021 11:40:26 a. m. > Phone found at port COM17
13/01/2021 11:40:26 a. m. > Mode: Emergency
13/01/2021 11:40:26 a. m. > Initializing flash...13/01/2021 11:40:28 a. m. > OK
13/01/2021 11:40:29 a. m. > Removing write protection...
13/01/2021 11:40:31 a. m. > Execute : 0x00BF
13/01/2021 11:40:31 a. m. > Writing cmd...
13/01/2021 11:40:31 a. m. > reading cmd...
13/01/2021 11:40:31 a. m. > reading cmd...13/01/2021 11:40:31 a. m. > OK
13/01/2021 11:40:31 a. m. > Reconnecting phone...
13/01/2021 11:40:42 a. m. > Phone found at port COM17
13/01/2021 11:40:42 a. m. > Mode: Emergency
13/01/2021 11:40:42 a. m. > Initializing flash...13/01/2021 11:40:44 a. m. > OK
13/01/2021 11:40:45 a. m. > Reading partitions...13/01/2021 11:40:45 a. m. > OK
13/01/2021 11:40:45 a. m. > Erasing part 1...
13/01/2021 11:40:48 a. m. > Execute : 0x00C6
13/01/2021 11:40:48 a. m. > Writing cmd...
13/01/2021 11:40:48 a. m. > reading cmd...
13/01/2021 11:40:48 a. m. > reading cmd...13/01/2021 11:40:48 a. m. > OK
13/01/2021 11:40:48 a. m. > Reconnecting phone...
13/01/2021 11:40:51 a. m. > Phone found at port COM17
13/01/2021 11:40:51 a. m. > Mode: Emergency
13/01/2021 11:40:51 a. m. > Initializing flash...13/01/2021 11:40:53 a. m. > OK
13/01/2021 11:40:54 a. m. > Erasing part 2...
13/01/2021 11:40:57 a. m. > Execute : 0x00B0
13/01/2021 11:40:57 a. m. > Writing cmd...13/01/2021 11:40:57 a. m. > OK
13/01/2021 11:40:57 a. m. > Reconnecting phone...
13/01/2021 11:41:06 a. m. > Phone found at port COM17
13/01/2021 11:41:06 a. m. > Mode: Emergency
13/01/2021 11:41:06 a. m. > Initializing flash...13/01/2021 11:41:08 a. m. > OK
13/01/2021 11:41:09 a. m. > Reading partitions...13/01/2021 11:41:09 a. m. > OK
13/01/2021 11:41:10 a. m. > Prepairing for change protect status...
13/01/2021 11:41:14 a. m. > Execute : 0x0040
13/01/2021 11:41:14 a. m. > Writing cmd...
13/01/2021 11:41:15 a. m. > reading cmd...
13/01/2021 11:41:15 a. m. > reading cmd...
13/01/2021 11:41:15 a. m. > Reconnecting phone...
13/01/2021 11:41:25 a. m. > Phone found at port COM17
13/01/2021 11:41:25 a. m. > Mode: Emergency
13/01/2021 11:41:25 a. m. > Initializing flash...13/01/2021 11:41:27 a. m. > OK
13/01/2021 11:41:28 a. m. > Restore write protection...
13/01/2021 11:41:30 a. m. > Execute : 0x00BF
13/01/2021 11:41:30 a. m. > Writing cmd...
13/01/2021 11:41:30 a. m. > reading cmd...
13/01/2021 11:41:30 a. m. > reading cmd...13/01/2021 11:41:30 a. m. > OK
13/01/2021 11:41:30 a. m. > Reconnecting phone...
13/01/2021 11:41:40 a. m. > Phone found at port COM17
13/01/2021 11:41:40 a. m. > Mode: Emergency
13/01/2021 11:41:40 a. m. > Initializing flash...13/01/2021 11:41:43 a. m. > OK
13/01/2021 11:41:44 a. m. > Reading partitions...13/01/2021 11:41:44 a. m. > OK
13/01/2021 11:41:44 a. m. > Phone successfully unlocked!
13/01/2021 11:41:44 a. m. > Warning: If your device were stuck at logo, after operation was completed, then please, don't reflash your device, first contact with Support via Skype or create thread at forum!
13/01/2021 11:41:44 a. m. > Performed by 3.0.8 Software version.
13/01/2021 11:41:44 a. m. > Elapsed Time: 12:04:21 a. m.
13/01/2021 11:51:11 a. m. > --------------------------------------------------------------------------------
13/01/2021 11:51:11 a. m. > Connecting to server ...13/01/2021 11:51:12 a. m. > OK
13/01/2021 11:51:12 a. m. > Username: zAhS6jBNDP
13/01/2021 11:51:12 a. m. > Authorizing...13/01/2021 11:51:14 a. m. > OK
13/01/2021 11:51:14 a. m. > Checking balance...13/01/2021 11:51:15 a. m. > OK
13/01/2021 11:51:15 a. m. > Your balance: 0 credits.
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Old 01-15-2021, 09:10   #14 (permalink)
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Hello.

We have refunded credits to your account.
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Old 01-15-2021, 10:00   #15 (permalink)
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the credits have not been reflected in my account
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