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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 02-01-2022, 12:16   #1 (permalink)
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Smile Q60 unlock error [Solved]


PLEASAE HELP ME I HAVE THIS
Continue?
Creating EEPROM backup...OK
Connecting to phone...
Initializing flash...OK
Reading security area...
Backup saved to "X525EAW_355497100262137_01-02-2022_15-12-01.EEP"
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: qhgbiNYatn
Authorizing...OK
Checking balance...OK
Checking operation...Failed!
Please update Software Version!
Performed by 3.1.6 Software version.
I FLASHED WITH SOFTWARE FROM SUPPORT BUT THE SAME
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Old 02-01-2022, 12:41   #2 (permalink)
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Quote:
Please update Software Version!
Hello.

Please, download and install latest test software version 3.1.6.05 from the our Support Area (support/SOFTWARE/Octoplus LG/TEST SOFTWARE/) then repeat Unlock operation again and post here result.
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Old 02-01-2022, 15:49   #3 (permalink)
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it is done thank you Welcome to Octoplus/Octopus Box LG Software version 3.1.6.05
Card S/N : 0001079E5F
--------------------------------------------------------------------------------
Selected USB connection type
Work ID: 0000000002306F04
Checking data...OK
Platform: LG MTK
Selected port: COM1
Selected baudrate: 921600
Selected model: X525EAW
Connecting to phone...
Power OFF phone, press and hold "Vol+" for 10 seconds and
connect USB cable.
Phone found at port COM39
Mode: Emergency
Initializing flash...OK
Model ID: LM-X525EAW
Platform: mt6765
Code name: mmh4p
Android version: 9
SW version: LMX525EAWAT-64-V10l-EEA-XX-MAR-09-2020+0
LAF Version: 1.1
Product ID: 961BAN58B2NW01HY8
IMEI: 355497-10-026213-7
Target operator: LAO
Hardware: rev_10
Battery level: 77%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI A: 355497-10-026213-7
IMEI B: Bad
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with
latest firmware versions. If you'll encounter any problem during
Unlock operation - you won't be able to restore the phone to it's
initial state, so proceed at your own risk.

Continue?
Creating EEPROM backup...OK
Connecting to phone...
Initializing flash...OK
Reading security area...
Backup saved to "X525EAW_355497100262137_01-02-2022_18-
43-38.EEP"
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: qhgbiNYatn
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 100 credits.
To perform "Unlock" operation you need to have 100 credits.
Unlocking...OK
Writing security area...
Connecting to phone...
Initializing flash...OK
Writing security area...OK
Connecting to phone...
Initializing flash...OK
Reading partitions...OK
Prepairing for change protect status...
Connecting to phone...
Initializing flash...OK
Removing write protection...OK
Connecting to phone...
Initializing flash...OK
Reading partitions...OK
Erasing part 1...OK
Connecting to phone...
Initializing flash...OK
Erasing part 2...OK
Connecting to phone...
Initializing flash...OK
Reading partitions...OK
Prepairing for change protect status...
Connecting to phone...
Initializing flash...OK
Restore write protection...OK
Connecting to phone...
Initializing flash...OK
Reading partitions...OK
Phone successfully unlocked!
Warning: If your device were stuck at logo, after operation was
completed, then please, don't reflash your device, first contact with
Support via Skype or create thread at forum!
Performed by 3.1.6.05 Software version.
--------------------------------------------------------------------------------
Selected USB connection type
Work ID: 00000000023070B2
Checking data...OK
Platform: LG MTK
Selected port: COM39
Selected baudrate: 0
Selected model: X525EAW
Connecting to phone...
Phone found at port COM39
Mode: Emergency
Initializing flash...OK
Model ID: LM-X525EAW
Platform: mt6765
Code name: mmh4p
Android version: 9
SW version: LMX525EAWAT-00-V10w-LAO-COM-MAR-09-2020+0
LAF Version: 1.1
Product ID: 961BAN58B2NW01HY8
IMEI: 355497-10-026213-7
Target operator: LAO
Hardware: rev_10
Battery level: 77%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI A: 355497-10-026213-7
IMEI B: Bad
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: qhgbiNYatn
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Too low balance to provide the security operation!
Your balance: 0 credits.
To perform "Reset FRP" operation you need to have 100 credits.
Performed by 3.1.6.05 Software version.
but frp why needs 100 credits?
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