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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG


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Old 02-09-2021, 03:24   #1 (permalink)
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q730mm unlock fail [Answered]


Welcome to Octoplus/Octopus Box LG Software version 3.1.0
Card S/N : 0000018104
--------------------------------------------------------------------------------
Selected USB connection type
Work ID: 00000000008E2422
Checking data...OK
Platform: LG MTK
Selected port: COM36
Selected baudrate: 921600
Selected model: Q730MM
Connecting to phone...
Phone found at port COM6
Mode: Emergency
Initializing flash...OK
Model ID: LM-Q730MM
Platform: mt6765
Android version: 10
SW version: LMQ730MMAT-02-V10p-310-160-NOV-11-2020-ARB00+0
LAF Version: 1.1
Product ID: VS02S200821007340
IMEI: 354525-11-635043-8
Target operator: LAO
Hardware: rev_11
Battery level: 61%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI: 354525-11-635043-8
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Write security backup function doesn't work for this device with latest
firmware versions. If you'll encounter any problem during Unlock operation
- you won't be able to restore the phone to it's initial state, so proceed at
your own risk.

Continue?
Creating EEPROM backup...OK
Connecting to phone...
Initializing flash...OK
Reading security area...
Backup saved to "Q730MM_354525116350438_08-02-2021_18-20-
55.EEP"
Connecting to server...OK
Octopus smart card is present.
Checking smart card...OK
Username: v191w28
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 150 credits.
To perform "Unlock" operation you need to have 100 credits.
Unlocking...OK
Reading partitions...OK
Prepairing for change protect status...
Removing write protection...OK
Connecting to phone...
Initializing flash...OK
Reading partitions...OK
Prepairing for change protect status...
Removing write protection...OK
Connecting to phone...
Initializing flash...OK
Reading partitions...OK
Prepairing for change protect status...
Removing write protection...OK
Connecting to phone...
Initializing flash...OK
Reading partitions...OK
Prepairing for change protect status...
Removing write protection...OK
Connecting to phone...
Initializing flash...OK
Reading partitions...OKFailed!
Warning: If your device were stuck at logo, after operation was completed,
then please, don't reflash your device, first contact with Support via Skype
or create thread at forum!
Performed by 3.1.0 Software version.
 
Old 02-09-2021, 09:04   #2 (permalink)
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Hello.

Thanks for report, we looking where can be the issue and will inform You results here.
 
Old 02-09-2021, 09:22   #3 (permalink)
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Location: Romania, Bucharest
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Hello.

Unfortunately, for your phone firmware Unlock operation currently is not supported.

Last edited by Octopus box; 02-09-2021 at 09:53.
 
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