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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 03-15-2022, 22:30   #1 (permalink)
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Smile Q730TM IMEI Repair issue [Solved]


Welcome to Octoplus/Octopus Box LG Software version 3.1.7
Card S/N : 000106AC6D
--------------------------------------------------------------------------------
Connecting to server 0...OK
Username: OCTOPUS1500CR
Authorizing...OK
Checking balance...OK
Your balance: 400 credits.
--------------------------------------------------------------------------------
Selected USB connection type
Work ID: 000000000183A3EE
Checking data...OK
Platform: LG MTK
Selected port: COM6
Selected baudrate: 921600
Selected model: Q730TM
Connecting to phone...
Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.
Phone found at port COM40
Mode: Emergency
Initializing flash...OK
Model ID: LM-Q730TM
Platform: mt6765
Code name: mdh50lm
Android version: 10
SW version: LMQ730TM9AT-00-V10q-310-240-DEC-21-2020-ARB00+0
LAF Version: 1.1
Product ID: LS01S200915001668
IMEI: 354590-11-xxxxx-x
Target operator: LAO
Hardware: rev_11
Battery level: 68%
Reading partitions...OK
LAF Error: 80000119.
Checking security...OK
--------------------------------------------------------------------------------
IMEI: 354590-11-xxxx-x
Bluetooth address: Unknown
Wi-Fi MAC address: Unknown
--------------------------------------------------------------------------------
Checking operation...
Trying second method...
Checking Resource File...
Step 1...
Step 2...
Please, disconnect cable, then press "Ok" button
Connecting to server 0...OK
Octopus smart card is present.
Checking smart card...OK
Username: OCTOPUS1500CR
Authorizing...OK
Checking balance...OK
Checking operation...OK
Sending device information...OK
Get credits, needed for current operation...OK
Your balance: 400 credits.
To perform "Repair IMEI" operation you need to have 100 credits.
Please, connect powered OFF phone with USB cable.
Found port COM40
Detecting Chip Version...
Platform: MT6765: 0766.0000
HW version: 8A00.CA00.0000.0000
Connecting...
Target config: 0005
Brom Version: FF
BootLoader Version: 03
Sending auth...
Prepairing loader...
Sending loader...
Found port COM59
Detecting Chip Version...
Platform: MT6765: 0766.0000
HW version: 8A00.CA00.0000.0000
Connecting...
Target config: 00E5
Brom Version: 05
BootLoader Version: FE
Disabling protection...
Reconnecting phone...
Detecting Chip Version...
Platform: MT6765: 0766.0000
HW version: 8A00.CA00.0000.0000
Target config: 00E0
Prepairing loader...
Sending loader...
Executing loader...
Synchronizing with loader...
Device status: SYNC
Device status: brom
Initializing flash...
Initializing flash...
Sending loader...
Device status: SYNC
Reading info...
EMMC rpmb size: 16 Mb
EMMC boot1 size: 4 Mb
EMMC boot2 size: 4 Mb
EMMC gp1 size: 0 Mb
EMMC gp2 size: 0 Mb
EMMC gp3 size: 0 Mb
EMMC gp4 size: 0 Mb
EMMC user area size: 59640 Mb
eMMC flash chip: .13014E47.314A3950.38100973.1B2787CD
eMMC flash chip: Unknown: G1J9P8
Internal RAM size: 224 Kb
External RAM size: 3072 Mb
Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Repair IMEI operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
Reading partitions...
Reading SUPER partition...
Reading security area...
Reading 1/3...
Reading 2/3...
Reading 3/3...
Backup saved to "Q730TM_35459011xxxxxx_15-03-2022_16-05-17.SEC"
Erasing part 1...
Erasing part 2...
Erasing part 3...
Erasing part 4...
To complete the operation, Please perform the following steps:
1. Disconnect USB cable.
2. Power ON phone.
3. Connect USB cable and select "File transfer" connection mode.
4. Check, whether LGE Mobile USB Modem has appeared in modems section on PC Device Manager.
5. Press "Ok" button.
Note: If "Ok" button isn't active, then You should reconnect device!
New IMEI A: 354660-11-xxxxx-x
Finalizing...
Rebooting phone...
IMEI successfully fixed!
Performed by 3.1.7 Software version.


Attention support: The problem is for Boost phone of this model, LG Modem and Serial Port do not appear when phone is in File Transfer mode. For LG Model and Serial Port, must put phone DIAG mode (##3424#). But for this, ask SPC, so cannot do if SPC is not known.

For this unlock, I know LG Modem port also show while in download mode (Firmware Update) so I put device to Firmware Update and modem port show and process continue and take credits but not perform IMEI repair truly, as log say. So need refund credits and need method to read SPC for this model, for enable LG Modem port when phone is power ON. (Or maybe some other way to enter DIAG mode)

Thank you
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Old 03-16-2022, 08:21   #2 (permalink)
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Hello

We added one more attempt.

Please, try to repeat and when it asks for SPC enter 000000, in order to enable DIAG
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Old 03-16-2022, 16:39   #3 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello

We added one more attempt.

Please, try to repeat and when it asks for SPC enter 000000, in order to enable DIAG
That was first thing I tried, because I know 000000 is now default code on Samsung and maybe some others, since several years now. But phone said "code incorrect". So need new way to read SPC on Sprint/Boost Stylo 6
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Old 03-17-2022, 09:47   #4 (permalink)
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Hello.

Please send us sec. file

Quote:
Q730TM_35459011xxxxxx_15-03-2022_16-05-17.SEC
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Old 03-17-2022, 16:40   #5 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Please send us sec. file
I should send you to Skype?
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Old 03-17-2022, 17:29   #6 (permalink)
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Quote:
I should send you to Skype?
Yes, you can send us on Skype
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Old 03-19-2022, 20:10   #7 (permalink)
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Hello.

You can try next spc code: 241383
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Old 03-19-2022, 20:33   #8 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

You can try next spc code: 241383
Phone fixed and customer gone since long time. I used different method that did not require SPC
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