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12-26-2021, 11:11
| #1 (permalink) |
| Insane Poster  Join Date: Aug 2019 Location: in earth
Posts: 91
Member: 2922060 Status: Offline Thanks Meter: 14 | v500n not connected [Answered] new software not detect any mobile,,,,, Platform: LG Qualcomm Selected port: COM7 Selected model: V500N Reading info... Could not detect mode! Performed by 3.1.6 Software version. |
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12-27-2021, 08:48
| #3 (permalink) | |
| Product Supporter   Join Date: Jan 2019 Location: USA, New York
Posts: 10,166
Member: 2891705 Status: Offline Thanks Meter: 2,142 | Quote:
Please, post here full Software log. We will check it. | |
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12-27-2021, 11:30
| #4 (permalink) |
| Insane Poster Join Date: Aug 2019 Location: in earth
Posts: 91
Member: 2922060 Status: Offline Thanks Meter: 14 | here is full log Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\26-12-2021_16-04-53.log" created. 12/26/2021 4:04:56 PM > Searching for server... 12/26/2021 4:04:58 PM > Trying to ping server...0 12/26/2021 4:04:58 PM > Trying to ping server...112/26/2021 4:04:58 PM > ok 12/26/2021 4:04:58 PM > Trying connect to server... 12/26/2021 4:05:00 PM > Searching installed cards... 12/26/2021 4:05:00 PM > Found card with s/n: 00039768 12/26/2021 4:05:00 PM > Server check... 12/26/2021 4:05:01 PM > Server Check succesfull! 12/26/2021 4:05:01 PM > Server Check succesfull! 12/26/2021 4:05:04 PM > Welcome to Octoplus/Octopus Box LG Software version 3.1.6 12/26/2021 4:05:04 PM > Card S/N : 00000xxxxx 12/26/2021 4:05:15 PM > INI FUpdateInfo Done! 12/26/2021 4:05:15 PM > INI FShowUpdateInfo start 12/26/2021 4:05:15 PM > INI FShowInfo start 12/26/2021 4:05:23 PM > -------------------------------------------------------------------------------- 12/26/2021 4:05:23 PM > Platform: LG Qualcomm 12/26/2021 4:05:23 PM > Selected port: COM16 12/26/2021 4:05:23 PM > Selected model: V500N 12/26/2021 4:05:23 PM > Reading info... 12/26/2021 4:05:37 PM > Could not detect mode! 12/26/2021 4:05:37 PM > Performed by 3.1.6 Software version. 12/26/2021 4:05:37 PM > Elapsed Time: 12:00:14 AM 12/26/2021 4:08:28 PM > -------------------------------------------------------------------------------- 12/26/2021 4:08:28 PM > Platform: LG Qualcomm 12/26/2021 4:08:28 PM > Selected port: COM262 12/26/2021 4:08:28 PM > Selected model: V500N 12/26/2021 4:08:28 PM > Reading info... 12/26/2021 4:08:30 PM > Model ID: LM-V500N 12/26/2021 4:08:30 PM > IMEI: 355693-10-xxxxxx-3 12/26/2021 4:08:30 PM > Android version: 11 12/26/2021 4:08:30 PM > Battery level: 39% 12/26/2021 4:08:31 PM > Mode: Emergency 12/26/2021 4:08:31 PM > Initializing flash...12/26/2021 4:08:33 PM > OK 12/26/2021 4:08:34 PM > Platform: msmnile 12/26/2021 4:08:34 PM > SW version: 12/26/2021 4:08:34 PM > LMV500NAT-00-V30b-KT-KR-SEP-17-2021+0 12/26/2021 4:08:34 PM > Android version: 11 12/26/2021 4:08:34 PM > LAF Version: 1.1 12/26/2021 4:08:34 PM > Product ID: PT02S190605002761 12/26/2021 4:08:34 PM > IMEI: 355693-10-xxxxxx-3 12/26/2021 4:08:34 PM > Target operator: LAO 12/26/2021 4:08:34 PM > Hardware: rev_10 12/26/2021 4:08:34 PM > Performed by 3.1.6 Software version. 12/26/2021 4:08:34 PM > Elapsed Time: 12:00:06 AM 12/26/2021 4:10:15 PM > -------------------------------------------------------------------------------- 12/26/2021 4:10:15 PM > Transport: Connected 12/26/2021 4:10:16 PM > Authorized. 12/26/2021 4:10:18 PM > Work ID: 000000000206E35E 12/26/2021 4:10:19 PM > Checking data...12/26/2021 4:10:20 PM > OK 12/26/2021 4:10:20 PM > Platform: LG Qualcomm 12/26/2021 4:10:20 PM > Selected port: COM16 12/26/2021 4:10:20 PM > Selected model: V500N 12/26/2021 4:10:20 PM > Reading info... 12/26/2021 4:10:20 PM > Mode: Normal 12/26/2021 4:10:20 PM > Firmware compiled date: Aug 25 2021 12/26/2021 4:10:20 PM > Firmware compiled time: 02:00:00 12/26/2021 4:10:20 PM > Firmware released date: Sep 17 2021 12/26/2021 4:10:20 PM > Firmware released time: 17:49:12 12/26/2021 4:10:20 PM > SW Version: 12/26/2021 4:10:20 PM > MPSS.CE.2.1.c8-00206-SDX50MV2_RMTEFS_PACK-1.400300.2.410866.13 12/26/2021 4:10:20 PM > Fixing IMEI... 12/26/2021 4:10:20 PM > New IMEI: 358983-07-xxxxxx-4 12/26/2021 4:10:21 PM > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Repair IMEI operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk. Continue? 12/26/2021 4:10:22 PM > Initializing ADB...12/26/2021 4:10:24 PM > OK 12/26/2021 4:10:24 PM > Waiting for phone...12/26/2021 4:10:30 PM > OK 12/26/2021 4:10:31 PM > Model ID: LM-V500N 12/26/2021 4:10:31 PM > Phone firmware version: LMV500NAT-00-V30b-LAO-COM-SEP-17-2021+0 12/26/2021 4:10:31 PM > Kernel version: 4.14.190-perf+ (jenkins@MCSBS8R4) (clang version 10.0.7 for Android NDK, GNU ld (binutils-2.27-bd24d23f) 2.27.0.20170315) #1 SMP PREEMPT Fri Sep 17 17:32:50 KST 202 12/26/2021 4:10:31 PM > Android version: 11 12/26/2021 4:10:32 PM > Hardware: Qualcomm Technologies, Inc SM8150 AArch64 Processor rev 14 (aarch64) 12/26/2021 4:10:32 PM > Target operator: KT 12/26/2021 4:10:32 PM > Connecting to server 0...12/26/2021 4:10:33 PM > OK 12/26/2021 4:10:33 PM > Octopus smart card is present. 12/26/2021 4:10:33 PM > Checking smart card...12/26/2021 4:10:39 PM > OK 12/26/2021 4:10:39 PM > Username: 12/26/2021 4:10:39 PM > Authorizing...12/26/2021 4:10:40 PM > Failed! 12/26/2021 4:10:40 PM > Login error: Wrong username! 12/26/2021 4:10:40 PM > Performed by 3.1.6 Software version. 12/26/2021 4:10:40 PM > Elapsed Time: 12:00:25 AM 12/26/2021 4:12:13 PM > -------------------------------------------------------------------------------- 12/26/2021 4:12:13 PM > Connecting to server 0...12/26/2021 4:12:15 PM > OK 12/26/2021 4:12:15 PM > Username: XIbMwcYSmw 12/26/2021 4:12:15 PM > Authorizing...12/26/2021 4:12:20 PM > OK 12/26/2021 4:12:20 PM > Checking balance...12/26/2021 4:12:21 PM > OK 12/26/2021 4:12:21 PM > Your balance: 100 credits. 12/26/2021 4:12:30 PM > -------------------------------------------------------------------------------- 12/26/2021 4:12:31 PM > Transport: Connected 12/26/2021 4:12:32 PM > Authorized. 12/26/2021 4:12:33 PM > Work ID: 000000000206E3EC 12/26/2021 4:12:33 PM > Checking data...12/26/2021 4:12:34 PM > OK 12/26/2021 4:12:34 PM > Platform: LG Qualcomm 12/26/2021 4:12:34 PM > Selected port: COM16 12/26/2021 4:12:34 PM > Selected model: V500N 12/26/2021 4:12:34 PM > Reading info... 12/26/2021 4:12:35 PM > Mode: Normal 12/26/2021 4:12:35 PM > Firmware compiled date: Aug 25 2021 12/26/2021 4:12:35 PM > Firmware compiled time: 02:00:00 12/26/2021 4:12:35 PM > Firmware released date: Sep 17 2021 12/26/2021 4:12:35 PM > Firmware released time: 17:49:12 12/26/2021 4:12:35 PM > SW Version: 12/26/2021 4:12:35 PM > MPSS.CE.2.1.c8-00206-SDX50MV2_RMTEFS_PACK-1.400300.2.410866.13 12/26/2021 4:12:35 PM > Fixing IMEI... 12/26/2021 4:12:35 PM > New IMEI: 358983-07-xxxxxx-4 12/26/2021 4:12:36 PM > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Repair IMEI operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk. Continue? 12/26/2021 4:12:40 PM > Initializing ADB...12/26/2021 4:12:42 PM > OK 12/26/2021 4:12:42 PM > Waiting for phone...12/26/2021 4:12:43 PM > OK 12/26/2021 4:12:44 PM > Model ID: LM-V500N 12/26/2021 4:12:44 PM > Phone firmware version: LMV500NAT-00-V30b-LAO-COM-SEP-17-2021+0 12/26/2021 4:12:44 PM > Kernel version: 4.14.190-perf+ (jenkins@MCSBS8R4) (clang version 10.0.7 for Android NDK, GNU ld (binutils-2.27-bd24d23f) 2.27.0.20170315) #1 SMP PREEMPT Fri Sep 17 17:32:50 KST 202 12/26/2021 4:12:44 PM > Android version: 11 12/26/2021 4:12:45 PM > Hardware: Qualcomm Technologies, Inc SM8150 AArch64 Processor rev 14 (aarch64) 12/26/2021 4:12:45 PM > Target operator: KT 12/26/2021 4:12:45 PM > Connecting to server 0...12/26/2021 4:12:46 PM > OK 12/26/2021 4:12:46 PM > Octopus smart card is present. 12/26/2021 4:12:46 PM > Checking smart card...12/26/2021 4:12:52 PM > OK 12/26/2021 4:12:52 PM > Username: XIbMwcYSmw 12/26/2021 4:12:52 PM > Authorizing...12/26/2021 4:12:57 PM > OK 12/26/2021 4:12:57 PM > Checking balance...12/26/2021 4:12:58 PM > OK 12/26/2021 4:12:58 PM > Checking operation...12/26/2021 4:13:01 PM > OK 12/26/2021 4:13:01 PM > Sending device information...12/26/2021 4:13:04 PM > OK 12/26/2021 4:13:04 PM > Get credits, needed for current operation...12/26/2021 4:13:05 PM > OK 12/26/2021 4:13:05 PM > Your balance: 100 credits. 12/26/2021 4:13:05 PM > To perform "Repair IMEI" operation you need to have 100 credits. 12/26/2021 4:13:08 PM > Sending loader... 12/26/2021 4:13:33 PM > dem size00000160 12/26/2021 4:13:37 PM > Prepairing for change protect status...12/26/2021 4:15:54 PM > OK 12/26/2021 4:15:58 PM > Reading QCN... 12/26/2021 4:15:58 PM > Send SPC...12/26/2021 4:15:58 PM > OK 12/26/2021 4:15:58 PM > Reading Mobile Property...12/26/2021 4:15:58 PM > OK 12/26/2021 4:15:59 PM > Reading Feature Mask...12/26/2021 4:15:59 PM > OK 12/26/2021 4:15:59 PM > Reading Roaming List 0...12/26/2021 4:15:59 PM > Failed! 12/26/2021 4:15:59 PM > Reading NV_Numbered Items...12/26/2021 4:25:18 PM > OK 12/26/2021 4:25:18 PM > Reading NV_Numbered SIM1 Items...12/26/2021 4:25:18 PM > OK 12/26/2021 4:25:18 PM > Reading NV_Numbered SIM2 Items...12/26/2021 4:25:18 PM > OK 12/26/2021 4:25:18 PM > Reading NV Items... 12/26/2021 4:30:26 PM > Performed by 3.1.6 Software version. 12/26/2021 4:30:26 PM > Elapsed Time: 12:17:56 AM 12/26/2021 4:30:49 PM > -------------------------------------------------------------------------------- 12/26/2021 4:30:49 PM > Transport: Connected 12/26/2021 4:30:50 PM > Authorized. 12/26/2021 4:30:51 PM > Work ID: 000000000206E90D 12/26/2021 4:30:51 PM > Checking data...12/26/2021 4:30:52 PM > OK 12/26/2021 4:30:52 PM > Platform: LG Qualcomm 12/26/2021 4:30:52 PM > Selected port: COM16 12/26/2021 4:30:52 PM > Selected model: V500N 12/26/2021 4:30:52 PM > Reading info...12/26/2021 4:30:52 PM > Failed! 12/26/2021 4:30:52 PM > Port busy 12/26/2021 4:30:52 PM > Performed by 3.1.6 Software version. 12/26/2021 4:30:52 PM > Elapsed Time: 12:00:04 AM 12/26/2021 4:31:16 PM > -------------------------------------------------------------------------------- 12/26/2021 4:31:17 PM > Transport: Connected 12/26/2021 4:31:18 PM > Authorized. 12/26/2021 4:31:19 PM > Work ID: 000000000206E932 12/26/2021 4:31:19 PM > Checking data...12/26/2021 4:31:20 PM > OK 12/26/2021 4:31:20 PM > Platform: LG Qualcomm 12/26/2021 4:31:20 PM > Selected port: COM16 12/26/2021 4:31:20 PM > Selected model: V500N 12/26/2021 4:31:20 PM > Reading info... 12/26/2021 4:31:46 PM > Could not detect mode! 12/26/2021 4:31:46 PM > Performed by 3.1.6 Software version. 12/26/2021 4:31:46 PM > Elapsed Time: 12:00:30 AM 12/26/2021 4:32:24 PM > -------------------------------------------------------------------------------- 12/26/2021 4:32:24 PM > Transport: Connected 12/26/2021 4:32:26 PM > Authorized. 12/26/2021 4:32:27 PM > Work ID: 000000000206E982 12/26/2021 4:32:27 PM > Checking data...12/26/2021 4:32:28 PM > OK 12/26/2021 4:32:28 PM > Platform: LG Qualcomm 12/26/2021 4:32:28 PM > Selected port: COM262 12/26/2021 4:32:28 PM > Selected model: V500N 12/26/2021 4:32:28 PM > Reading info... 12/26/2021 4:32:30 PM > Model ID: LM-V500N 12/26/2021 4:32:30 PM > IMEI: 355693-10-xxxxxx-3 12/26/2021 4:32:30 PM > Android version: 11 12/26/2021 4:32:30 PM > Battery level: 45% 12/26/2021 4:32:30 PM > Mode: Emergency 12/26/2021 4:32:30 PM > Initializing flash...12/26/2021 4:32:33 PM > OK 12/26/2021 4:32:34 PM > Platform: msmnile 12/26/2021 4:32:34 PM > SW version: 12/26/2021 4:32:34 PM > LMV500NAT-00-V30b-KT-KR-SEP-17-2021+0 12/26/2021 4:32:34 PM > Android version: 11 12/26/2021 4:32:34 PM > LAF Version: 1.1 12/26/2021 4:32:34 PM > Product ID: PT02S190605002761 12/26/2021 4:32:34 PM > IMEI: 355693-10-xxxxxx-3 12/26/2021 4:32:34 PM > Target operator: LAO 12/26/2021 4:32:34 PM > Hardware: rev_10 12/26/2021 4:32:34 PM > Fixing IMEI... 12/26/2021 4:32:34 PM > New IMEI: 358983-07-xxxxxx-4 12/26/2021 4:32:35 PM > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Repair IMEI operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk. Continue? 12/26/2021 4:32:41 PM > Switching to Normal mode... 12/26/2021 4:33:18 PM > Found model LMV500NA: ÿh0 at port COM15 12/26/2021 4:33:20 PM > Initializing ADB...12/26/2021 4:33:22 PM > OK 12/26/2021 4:33:22 PM > Waiting for phone...12/26/2021 4:33:23 PM > OK 12/26/2021 4:33:23 PM > Model ID: LM-V500N 12/26/2021 4:33:23 PM > Phone firmware version: LMV500NAT-00-V30b-LAO-COM-SEP-17-2021+0 12/26/2021 4:33:24 PM > Kernel version: 4.14.190-perf+ (jenkins@MCSBS8R4) (clang version 10.0.7 for Android NDK, GNU ld (binutils-2.27-bd24d23f) 2.27.0.20170315) #1 SMP PREEMPT Fri Sep 17 17:32:50 KST 202 12/26/2021 4:33:24 PM > Android version: 11 12/26/2021 4:33:24 PM > Hardware: Qualcomm Technologies, Inc SM8150 AArch64 Processor rev 14 (aarch64) 12/26/2021 4:33:24 PM > Target operator: LAO 12/26/2021 4:33:25 PM > Connecting to server 0...12/26/2021 4:33:26 PM > OK 12/26/2021 4:33:26 PM > Octopus smart card is present. 12/26/2021 4:33:26 PM > Checking smart card...12/26/2021 4:33:31 PM > OK 12/26/2021 4:33:31 PM > Username: XIbMwcYSmw 12/26/2021 4:33:31 PM > Authorizing...12/26/2021 4:33:37 PM > OK 12/26/2021 4:33:37 PM > Checking balance...12/26/2021 4:33:38 PM > OK 12/26/2021 4:33:38 PM > Checking operation...12/26/2021 4:33:41 PM > OK 12/26/2021 4:33:41 PM > Sending device information...12/26/2021 4:33:43 PM > OK 12/26/2021 4:33:43 PM > Get credits, needed for current operation...12/26/2021 4:33:44 PM > OK 12/26/2021 4:33:44 PM > Too low balance to provide the security operation! 12/26/2021 4:33:44 PM > Your balance: 0 credits. 12/26/2021 4:33:44 PM > To perform "Repair IMEI" operation you need to have 100 credits. 12/26/2021 4:33:44 PM > Performed by 3.1.6 Software version. 12/26/2021 4:33:44 PM > Elapsed Time: 12:01:20 AM 12/26/2021 4:33:59 PM > -------------------------------------------------------------------------------- 12/26/2021 4:33:59 PM > Connecting to server 0...12/26/2021 4:34:00 PM > OK 12/26/2021 4:34:00 PM > Username: XIbMwcYSmw 12/26/2021 4:34:00 PM > Authorizing...12/26/2021 4:34:02 PM > OK 12/26/2021 4:34:02 PM > Checking balance...12/26/2021 4:34:03 PM > OK 12/26/2021 4:34:03 PM > Your balance: 0 credits. |
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12-28-2021, 09:09
| #5 (permalink) | |
| Product Supporter Join Date: Jan 2019 Location: USA, New York
Posts: 10,166
Member: 2891705 Status: Offline Thanks Meter: 2,142 | Hello. We added your one more attempt. Please, download and install latest test Software v. 3.1.6.01 from Support Area (Path:/SOFTWARE/Octoplus LG/TEST SOFTWARE/install_octoplus_octopus_LG_3.1.6.01.exe) Then repeat operation once again and post here results. We will check it. Note: Read attentive Software instructions. Quote:
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