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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octopus LG/Octoplus LG

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Old 01-30-2020, 16:02   #1 (permalink)
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X120HM repair imei question [Answered]


good morning team please I had a problem when it came to repair imei passing it they cut the light in my workshop my 100 credits were consumed and the phone remained in the logo for the same problem I ask to refund the 100 credits and so I can repeat the operation



Log file "C:\Program Files (x86)\Octoplus\Octoplus_LG\LOG\30-01-2020_10-05-31.log" created.
30/01/2020 10:05:36 > Searching for server...
30/01/2020 10:05:36 > Trying to ping server...30/01/2020 10:05:36 > ok
30/01/2020 10:05:36 > Trying connect to server...
30/01/2020 10:05:37 > Server greeting: Card updates server v.2.2
30/01/2020 10:05:37 > Searching installed cards...
30/01/2020 10:05:37 > Found card with s/n: 0000BE77
30/01/2020 10:05:37 > Server check...
30/01/2020 10:05:38 > Server Check succesfull!
30/01/2020 10:05:38 > Server Check succesfull!
30/01/2020 10:05:40 > Welcome to Octoplus/Octopus Box LG Software version 2.9.9
30/01/2020 10:06:19 > --------------------------------------------------------------------------------
30/01/2020 10:06:19 > Connecting to server ...30/01/2020 10:06:20 > OK
30/01/2020 10:06:20 > Username: diaz8466
30/01/2020 10:06:20 > Authorizing...30/01/2020 10:06:21 > OK
30/01/2020 10:06:21 > Checking balance...30/01/2020 10:06:22 > OK
30/01/2020 10:06:22 > Your balance: 0 credits.
30/01/2020 10:15:59 > --------------------------------------------------------------------------------
30/01/2020 10:15:59 > Connecting to server ...30/01/2020 10:16:00 > OK
30/01/2020 10:16:00 > Username: diaz8466
30/01/2020 10:16:00 > Authorizing...30/01/2020 10:16:01 > OK
30/01/2020 10:16:01 > Checking balance...30/01/2020 10:16:02 > OK
30/01/2020 10:16:02 > Your balance: 100 credits.
30/01/2020 10:19:18 > --------------------------------------------------------------------------------
30/01/2020 10:19:18 > Checking data...30/01/2020 10:19:19 > OK
30/01/2020 10:19:19 > Platform: LG MTK
30/01/2020 10:19:19 > Selected port: COM3
30/01/2020 10:19:19 > Selected baudrate: 921600
30/01/2020 10:19:19 > Selected model: X120HM
30/01/2020 10:19:19 > Selected USB connection type
30/01/2020 10:19:19 > Please, disconnect cable, reconnect battery, connect P999 cable (with 910k resistor)
30/01/2020 10:19:19 > or
30/01/2020 10:19:19 > Reconnect battery, press and hold "Vol+" for 10 seconds and connect Micro USB cable.
30/01/2020 10:19:20 > Phone found at port COM4
30/01/2020 10:19:20 > Mode: Emergency
30/01/2020 10:19:20 > Initializing flash...30/01/2020 10:19:22 > OK
30/01/2020 10:19:23 > Model ID: LM-X120HM
30/01/2020 10:19:23 > Platform: mt6739
30/01/2020 10:19:23 > Android version: 9
30/01/2020 10:19:23 > SW version: LMX120HMAT-00-V10a-716-17-JUL-02-2019+0
30/01/2020 10:19:23 > LAF Version: 1.1
30/01/2020 10:19:23 > Product ID: WI10S190722055624
30/01/2020 10:19:23 > IMEI: 356277-10-122561-7
30/01/2020 10:19:23 > Target operator: LAO
30/01/2020 10:19:23 > Hardware: rev_10
30/01/2020 10:19:23 > Battery level: 33%
30/01/2020 10:19:23 > Reading partitions...30/01/2020 10:19:23 > OK
30/01/2020 10:19:34 > Checking security...
30/01/2020 10:19:42 > offs: 05080000
30/01/2020 10:19:42 > Checking security passed!
30/01/2020 10:19:42 > --------------------------------------------------------------------------------
30/01/2020 10:19:42 > IMEI: 356277-10-122561-7
30/01/2020 10:19:42 > Bluetooth address: AC:F6:F7:72:F83
30/01/2020 10:19:42 > Wi-Fi MAC address: AC:F6:F7:E8:EF:A1
30/01/2020 10:19:42 > SPC: 000000
30/01/2020 10:19:42 > --------------------------------------------------------------------------------
30/01/2020 10:19:42 > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Repair IMEI operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
30/01/2020 10:19:44 > Connecting to server...30/01/2020 10:19:45 > OK
30/01/2020 10:19:45 > Octopus smart card is present.
30/01/2020 10:19:45 > Checking smart card...30/01/2020 10:19:50 > OK
30/01/2020 10:19:50 > Username: diaz8466
30/01/2020 10:19:50 > Authorizing...30/01/2020 10:19:51 > OK
30/01/2020 10:19:51 > Checking balance...30/01/2020 10:19:52 > OK
30/01/2020 10:19:52 > Checking operation...30/01/2020 10:19:54 > OK
30/01/2020 10:19:55 > Sending device information...30/01/2020 10:19:56 > OK
30/01/2020 10:19:56 > Get credits, needed for current operation...30/01/2020 10:19:57 > OK
30/01/2020 10:19:57 > Your balance: 100 credits.
30/01/2020 10:19:57 > To perform "Repair IMEI" operation you need to have 100 credits.
30/01/2020 10:20:00 > Fixing IMEI...
30/01/2020 10:20:00 > New IMEI A: 356277-10-979868-0
30/01/2020 10:20:00 > Reading security area...30/01/2020 10:20:09 > OK
30/01/2020 10:20:09 > Backup saved to "X120HM_356277101225617_30-01-2020_10-20-09.EEP"
30/01/2020 10:20:09 > Patching security...
30/01/2020 10:20:10 > Writing security area...30/01/2020 10:20:13 > OK
30/01/2020 10:20:14 > Removing write protection...
30/01/2020 10:20:18 > Execute : 0x00F5
30/01/2020 10:20:18 > Writing cmd...
30/01/2020 10:20:18 > reading cmd...
30/01/2020 10:20:18 > Read: EXEC...30/01/2020 10:20:18 > OK
30/01/2020 10:20:18 > Reconnecting phone...
30/01/2020 10:20:19 > Please, perform the following steps:
1. Press and hold "Vol-", "Vol+" and "Power" buttons.
2. When the image disappears, release "Vol-" and "Power" buttons.
3. Hold "Vol+" until phone enter in Download mode, then press "OK" button.
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Old 01-31-2020, 07:42   #2 (permalink)
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Hello.

We added you one more attempt, please read and follow attentive software instructions!

Quote:
3. Hold "Vol+" until phone enter in Download mode, then press "OK" button.
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Old 06-03-2020, 21:42   #3 (permalink)
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I have a question, the repair went well for me, but the repaired imei still does not appear .... I already formatted it. please help me
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Old 06-04-2020, 08:23   #4 (permalink)
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We've added You one more attempt, please download and install Octoplus LG tool 3.0.2.3 version from Support Area and repeat operation again
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Old 06-04-2020, 20:00   #5 (permalink)
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i need please the credits for try again, x120hm i download v3.0.2.03 lg octoplus my account oct_WLjphkF...

02-06-2020 15:34:11 > Checking data...02-06-2020 15:34:12 > OK
02-06-2020 15:34:12 > Platform: LG MTK
02-06-2020 15:34:12 > Selected port: COM120
02-06-2020 15:34:12 > Selected baudrate: 921600
02-06-2020 15:34:12 > Selected model: X120HM
02-06-2020 15:34:12 > Selected USB connection type
02-06-2020 15:34:12 > Please, disconnect cable, power phone OFF, connect P999 cable (with 910k resistor)
02-06-2020 15:34:12 > or
02-06-2020 15:34:12 > Power OFF phone, press and hold "Vol+" for 10 seconds and connect USB cable.
02-06-2020 15:34:13 > Phone found at port COM119
02-06-2020 15:34:13 > Mode: Emergency
02-06-2020 15:34:13 > Initializing flash...02-06-2020 15:34:14 > OK
02-06-2020 15:34:15 > Model ID: LM-X120HM
02-06-2020 15:34:15 > Platform: mt6739
02-06-2020 15:34:16 > Android version: 9
02-06-2020 15:34:16 > SW version: LMX120HMAT-00-V10c-SCA-XXX-FEB-13-2020+0
02-06-2020 15:34:16 > LAF Version: 1.1
02-06-2020 15:34:16 > Product ID: WI18S191108000196
02-06-2020 15:34:16 > IMEI: 356277-10-330952-6
02-06-2020 15:34:16 > Target operator: LAO
02-06-2020 15:34:16 > Hardware: rev_10
02-06-2020 15:34:16 > Battery level: 29%
02-06-2020 15:34:16 > Reading partitions...02-06-2020 15:34:16 > OK
02-06-2020 15:34:16 > LAF Error: 80000119.
02-06-2020 15:34:17 > Checking security...02-06-2020 15:34:17 > OK
02-06-2020 15:34:17 > Reading is Blocked!
02-06-2020 15:34:17 > --------------------------------------------------------------------------------
02-06-2020 15:34:17 > IMEI: 356277-10-330952-6
02-06-2020 15:34:17 > Bluetooth address: Unknown
02-06-2020 15:34:17 > Wi-Fi MAC address: Unknown
02-06-2020 15:34:17 > --------------------------------------------------------------------------------
02-06-2020 15:34:17 > Write security backup function doesn't work for this device with latest firmware versions. If you'll encounter any problem during Repair IMEI operation - you won't be able to restore the phone to it's initial state, so proceed at your own risk.

Continue?
02-06-2020 15:34:19 > Connecting to server...02-06-2020 15:34:20 > OK
02-06-2020 15:34:20 > Octopus smart card is present.
02-06-2020 15:34:20 > Checking smart card...02-06-2020 15:34:24 > OK
02-06-2020 15:34:24 > Username: oct_WLjphkF
02-06-2020 15:34:24 > Authorizing...02-06-2020 15:34:26 > OK
02-06-2020 15:34:26 > Checking balance...02-06-2020 15:34:26 > OK
02-06-2020 15:34:26 > Checking operation...02-06-2020 15:34:29 > OK
02-06-2020 15:34:29 > Sending device information...02-06-2020 15:34:30 > OK
02-06-2020 15:34:30 > Get credits, needed for current operation...02-06-2020 15:34:30 > OK
02-06-2020 15:34:30 > Your balance: 100 credits.
02-06-2020 15:34:30 > To perform "Repair IMEI" operation you need to have 100 credits.
02-06-2020 15:34:34 > Fixing IMEI...
02-06-2020 15:34:34 > New IMEI A: 353420-08-202300-6
02-06-2020 15:34:34 > Patching security...
02-06-2020 15:34:34 > Writing security area...
02-06-2020 15:34:39 > Execute : 0x004C
02-06-2020 15:34:39 > Writing cmd...
02-06-2020 15:34:39 > reading cmd...
02-06-2020 15:34:41 > reading cmd...
02-06-2020 15:34:43 > Reconnecting phone...
02-06-2020 15:34:44 > Phone found at port COM119
02-06-2020 15:34:44 > Mode: Emergency
02-06-2020 15:34:44 > Initializing flash...02-06-2020 15:34:46 > OK
02-06-2020 15:34:47 > Prepairing for change protect status...
02-06-2020 15:34:52 > Execute : 0x004C
02-06-2020 15:34:52 > Writing cmd...
02-06-2020 15:34:53 > reading cmd...
02-06-2020 15:34:55 > reading cmd...
02-06-2020 15:34:57 > Reconnecting phone...
02-06-2020 15:34:58 > Phone found at port COM119
02-06-2020 15:34:58 > Mode: Emergency
02-06-2020 15:34:58 > Initializing flash...02-06-2020 15:34:59 > OK
02-06-2020 15:35:00 > Removing write protection...
02-06-2020 15:35:02 > Execute : 0x00D8
02-06-2020 15:35:02 > Writing cmd...
02-06-2020 15:35:02 > reading cmd...
02-06-2020 15:35:04 > reading cmd...02-06-2020 15:35:06 > OK
02-06-2020 15:35:06 > Reconnecting phone...
02-06-2020 15:35:08 > Phone found at port COM119
02-06-2020 15:35:08 > Mode: Emergency
02-06-2020 15:35:08 > Initializing flash...02-06-2020 15:35:10 > OK
02-06-2020 15:35:10 > Reading partitions...02-06-2020 15:35:10 > OK
02-06-2020 15:35:10 > Erasing part 1...
02-06-2020 15:35:13 > Execute : 0x00D5
02-06-2020 15:35:13 > Writing cmd...
02-06-2020 15:35:13 > reading cmd...
02-06-2020 15:35:15 > Read: EXEC...02-06-2020 15:35:30 > OK
02-06-2020 15:35:30 > Reconnecting phone...
02-06-2020 15:35:32 > Phone found at port COM119
02-06-2020 15:35:32 > Mode: Emergency
02-06-2020 15:35:32 > Initializing flash...02-06-2020 15:35:34 > OK
02-06-2020 15:35:35 > Prepairing for change protect status...
02-06-2020 15:35:39 > Execute : 0x004C
02-06-2020 15:35:39 > Writing cmd...
02-06-2020 15:35:40 > reading cmd...
02-06-2020 15:35:42 > reading cmd...
02-06-2020 15:35:44 > Reconnecting phone...
02-06-2020 15:35:45 > Phone found at port COM119
02-06-2020 15:35:45 > Mode: Emergency
02-06-2020 15:35:45 > Initializing flash...02-06-2020 15:35:47 > OK
02-06-2020 15:35:47 > Restore write protection...
02-06-2020 15:35:49 > Execute : 0x00BB
02-06-2020 15:35:49 > Writing cmd...
02-06-2020 15:35:49 > reading cmd...
02-06-2020 15:35:51 > reading cmd...02-06-2020 15:35:53 > OK
02-06-2020 15:35:53 > Reconnecting phone...
02-06-2020 15:35:55 > Phone found at port COM119
02-06-2020 15:35:55 > Mode: Emergency
02-06-2020 15:35:55 > Initializing flash...02-06-2020 15:35:57 > OK
02-06-2020 15:35:57 > Reading partitions...02-06-2020 15:35:57 > OK
02-06-2020 15:35:58 > IMEI successfully fixed!
02-06-2020 15:35:58 > Warning: If your device were stuck at logo, after operation was completed, then please, don't reflash your device, first contact with Support via Skype or create thread at forum!
02-06-2020 15:35:58 > Performed by 3.0.2.02 Software version.
02-06-2020 15:35:58 > Elapsed Time: 0:01:47
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Old 06-05-2020, 08:22   #6 (permalink)
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We've added You one more attempt, please download and install Octoplus LG tool 3.0.2.3 version from Support Area and repeat operation again

Last edited by Octopus box; 06-05-2020 at 08:48.
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