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Go Back   GSM-Forum > Other Gsm/Mobile Related Forums > Smart Watches > Qualcomm Toq

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Old 11-17-2014, 03:26   #1 (permalink)
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Troubleshooting Your Toq

Difficulty pairing or connecting your smartwatch to your phone
Verify the version of Android on the smartphone. It must be 4.0.3 or higher.

On your smartphone’s Bluetooth settings screen, make sure Bluetooth is turned on and then scan for available devices.
If “Toq Smartwatch” is not visible on the smartphone’s Bluetooth menu, turn off Bluetooth on your phone, and then turn it back on.
If you are still having difficulty, you may power cycle the smartphone and restart the smartwatch. To restart the smartwatch, wait for the welcome and pairing screens on the watch to time out. Next, tap the Home/Lock touch sensor until you see the Applet launcher screen. Scroll down and tap Settings > Restart.
After the smartwatch has restarted, briefly place it on and then take it off the charger to activate the welcome screen again (the welcome screen will only appear if your smartwatch is still unpaired).
Tap Begin Setup and repeat the steps above. If you do not see the welcome screen, you can also make the smartwatch discoverable by going to the Settings applet on the smartwatch and tapping Bluetooth.
In the Toq App on your phone, tapping the Connect button forces your phone to look for your smartwatch and may resolve a disconnected status.

Frequent “Away From Phone” messages
Ensure Toq smartphone application is currently running. If you use an application that ends tasks manually or automatically, ensure that the Toq application is on the “ignore” list.
Your phone might be low on memory which can result in frequent disconnects. Review your phone’s available memory in the Android Application Settings menu It may be helpful to identify and stop or remove apps that are consuming too much memory.

Unexpected smartwatch behavior
Place the smartwatch on the wireless charger and wait for the charging screen to appear, then remove the smartwatch from the charger and verify it is functioning properly.
If the device continues to misbehave you may restart it from the Applet Launcher screen by tapping Settings > Restart.
If you are unable to reach the Settings applet, you may to attempt to power cycle the smartwatch by inserting a paperclip into the small hole on the back of the watch and gently pushing in once.

Smartwatch screen is blank
Note: The screen will turn off for 10-15 seconds while the smartwatch is performing an update. A second reboot may sometimes occur to apply personal settings. This is normal behavior.
Place the smartwatch on the wireless charging station and wait for the charging screen to appear.
If the charge is very low, allow it to charge completely.
If charging screen shows a charge, remove the smartwatch and verify it is functioning properly.
If the screen remains blank, you may attempt to power cycle it by inserting a paperclip into the small hole on the back of the smartwatch and gently pushing in once.

Data is not getting updated on smartwatch
Stock and weather data is updated each time you add data in the Toq App on your phone. The Toq App then periodically updates this data on the smartwatch using your phones data connection

Make sure the smartwatch is connected (must be within approximately 30 feet) to the smartphone and that the smartphone has an active data connection.
On your smartwatch, navigate to Settings > Bluetooth and confirm the correct smartphone is connected.
In the Toq App on your smartphone, make sure the green check mark and CONNECTED is visible on the Watch Status card that shows the smartwatch image.
Confirm the connection status in the Status applet on the smartwatch. If it is in airplane mode, turn airplane mode off in the Settings applet on the smartwatch.

Next, make sure the smartphone Toq App is updated to the most recent version.

View and download available updates to the Qualcomm Toq App in the Google Play Store.
Note: If you have auto-updates selected in the Google Play Store’ settings, the app will receive these updates automatically from the Play Store.
Open the updated app, wait for the smartphone app to push the firmware update to Toq and restart.
When the update dialog appears on the smartwatch, tap Install Update to complete the update.
If you don’t see the update dialog navigate to the Applet launcher screen via the home / lock sensor and select Settings>Software update.

If you are still having difficulty, “force stop” the Toq App from the application manager on your phone. Alternately, you may restart your phone and re-launch the application.
On the phone, navigate to Settings > Manage Apps > Qualcomm Toq. Select Force Stop.
Re-launch the Toq App from your phone’s app menu.

Issues when receiving notifications
Different versions of Android handle notifications differently. For example, with Android version 4.3 and higher notifications may be removed or updated automatically.

Issues with 3rd party communication applications (call, text messaging, etc.)
3rd party voice and VoIP client applications, other than your Android phone’s default voice call application, are not supported by the smartwatch. The Qualcomm Toq team is currently investigating ways to support more voice applications.
Some 3rd party messaging applications other than your Android phone’s default messaging application may not be supported by the smartwatch under its factory settings. If this is the case, the messaging application can be added to the list of apps that you would like to receive notifications from, in the Preferences Menu in the Toq App on your phone. The content of the text message may or may not be visible in the notification depending on whether or not the 3rd party messaging application shares this information.

Difficulty using the Music Player applet
The Music Player applet remotely controls the media player on your phone. The Qualcomm Toq team is constantly working to improve this feature and to extend the level of support for additional media players.

If you are having issues controlling your preferred media player from the smartwatch, try the following steps:

Make sure the smartwatch is correctly connected to your smartphone as outlined above. On the smartphone, make sure the volume is not muted.
On your smartphone, select a default media player application in the Preferences section of the Toq App (Toq will choose a default media player for you if you do not have a preference).
It may be helpful to launch a media player on the smartphone and then attempt to control the media player from the smartwatch.If you continue to experience problems, Toq is compatible with the free doubleTwist® music player (doubleTwist with Magic Radio™) that may be downloaded from the Google Play Store.
If your music player is showing the wrong information close all media player applications on your phone except the default media player selected in the Toq Application, under Preferences, Music, Default Player.

Difficulty charging your smartwatch
If the smartwatch is not charging correctly:

Make sure the charging indicator light on the wireless charger is illuminated.
If it is not, make sure the charger is connected to the mains power using the supplied power adapter and USB cable If there is power but the light is not illuminated and the smartwatch is not charging, contact Customer Care.
If the indicator light is a flashing red do the following:
Remove the smartwatch from the charger.
Plug the charger into a different outlet. If using USB, try another USB port followed by an outlet.
Note: if the temperature is in excess of 100 degrees F please reattempt charging in a cooler location.
If after attempting the above the flashing light continues, please contact customer care.

Smartwatch screen is too dark
The Qualcomm Toq display uses Qualcomm® Mirasol™ technology, which is a reflective technology that appears optimally in well-lit conditions, especially outside.

Make sure the smartwatch is fully charged.
When using the smartwatch in a darker environment where the display is harder to see, turn on the frontlight by double-tapping the Light touch sensor (located on the watch band above the screen).
The frontlight can be turned off by double-tapping the Light touch sensor again.
If the issue persists, please contact customer care.
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