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09-21-2015, 15:21
| #1 (permalink) |
| Junior Member  Join Date: Jul 2007
Posts: 30
Member: 554512 Status: Offline Thanks Meter: 2 | blackberry passport stuck on chimera logo goes through all motions flashes both files and tries ro reset phonr to do last and i just get shimera logo in phone and sticks at 41% unlock have downloaded drivers and installed them and restarted amd same issue, please this is a customers phone they want it back regards |
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| The Following User Says Thank You to mobilemods For This Useful Post: |
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09-21-2015, 15:39
| #2 (permalink) | |
| Product Manager   Join Date: Jul 2012 Location: EU
Posts: 24,791
Member: 1787203 Status: Offline Thanks Meter: 23,787 | reply Dear Sir, have you teamviewer? If yes please send us your id and password. Best regards Chimera Team Quote:
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| The Following User Says Thank You to Chimera Tool For This Useful Post: |
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09-21-2015, 15:51
| #3 (permalink) | |
| Junior Member Join Date: Jul 2007
Posts: 30
Member: 554512 Status: Offline Thanks Meter: 2 | Quote:
check outmy log 7024853 user spelectroncs | |
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09-21-2015, 15:54
| #4 (permalink) | |
| Product Manager Join Date: Jul 2012 Location: EU
Posts: 24,791
Member: 1787203 Status: Offline Thanks Meter: 23,787 | reply Dear Sir, we checked it, and we saw you try to use the function many times, but in each case it has "CRASHED" status, that is a reason why we have not information about it. We need teamviewer to check what happened during the process, it will be helpful for the developer team. without it unfortunately we have not information about the job, and the problem  Best regards Chimera Team Quote:
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09-21-2015, 16:03
| #5 (permalink) | |
| Junior Member Join Date: Jul 2007
Posts: 30
Member: 554512 Status: Offline Thanks Meter: 2 | Quote:
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09-21-2015, 16:06
| #6 (permalink) | |
| Product Manager Join Date: Jul 2012 Location: EU
Posts: 24,791
Member: 1787203 Status: Offline Thanks Meter: 23,787 | reply Dear Sir, Can you give us a TeamViewer? So we can check it at manually Best Regards Chimera Team Quote:
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09-21-2015, 17:28
| #8 (permalink) | |
| Junior Member Join Date: Jul 2007
Posts: 30
Member: 554512 Status: Offline Thanks Meter: 2 | Quote:
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| The Following User Says Thank You to mobilemods For This Useful Post: |
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10-08-2015, 21:35
| #9 (permalink) | |
| No Life Poster   Join Date: Mar 2006 Location: Birmingham U.K
Posts: 845
Member: 251421 Status: Offline Sonork: 100.1609329 Thanks Meter: 439 | Need Help Quote:
Turn on your phone and wait for the Chimera logo Now we can see logo having a circle but on laptop it detects Many BlackBerry Devices But doesn't install any drivers itself. i have installed very latest drivers software from Chemira! please tell us in here what to do next because i can see you gave help to someone using Teamviewer! | |
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10-08-2015, 22:04
| #10 (permalink) |
| No Life Poster Join Date: Mar 2006 Location: Birmingham U.K
Posts: 845
Member: 251421 Status: Offline Sonork: 100.1609329 Thanks Meter: 439 | We after spending a little bit of more time i worked out and installed latest black berry link software and latest drivers which mad it possible and now its all done here is log for it, Chimera Mobile Phone Utility version: 7.98.1952 @ 2015-10-08 Printing phone history Direct Unlock 08/10/2015 18:30:57 Direct Unlock 08/10/2015 18:28:49 Direct Unlock 08/10/2015 18:10:06 Direct Unlock 08/10/2015 18:06:38 Direct Unlock 03/10/2015 11:19:50 [Direct unlock started.] Phone is in loader mode Updating software. Phone is in loader mode Connected to loader Querying meminfo Downloading files Flashing file Parsing file Start flashing Flashing has been finished Reconnected Flashing file Parsing file Start flashing Flashing has been finished Waiting for the phone connection. Turn on your phone and wait for the Chimera logo. Phone found. Initializing usb connection. Testing usb connection. Usb successfully initialized. Waiting for the usb answer. Starting unlock ... Successfully unlocked. Finished at local time: [10.08.15 22:01:32] WorkID: 7298699 |
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10-09-2015, 09:45
| #11 (permalink) | |
| Product Manager Join Date: Jul 2012 Location: EU
Posts: 24,791
Member: 1787203 Status: Offline Thanks Meter: 23,787 | reply Dear Sir, thank you for your feedback, we are happy if everything worked well for you. Best regards Nicole Chimera Team Quote:
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06-18-2018, 13:28
| #13 (permalink) | |
| Product Manager Join Date: Jul 2012 Location: EU
Posts: 24,791
Member: 1787203 Status: Offline Thanks Meter: 23,787 | reply Hi, please send us the work id of the problematic process and we can offer you solution  Best regards Nicole Quote:
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06-18-2018, 13:40
| #14 (permalink) |
| Junior Member Join Date: May 2014
Posts: 24
Member: 2194513 Status: Offline Thanks Meter: 0 | chimera logo [BlackBerry Protect remove procedure started.] Phone is in loader mode Updating software. Phone is in loader mode Connected to loader Querying meminfo Downloading files qc8974.wtr2-10.3.3.2164-nto+armle-v7+signed.bar 10.3.3.2163_qc8974qc8960.factory_sfi_hybrid_qc8974 .desktop-10.3.3.2163-nto+armle-v7+signed.bar All files downloaded. Flashing file 10.3.3.2163_qc8974qc8960.factory_sfi_hybrid_qc8974 .desktop-10.3.3.2163-nto+armle-v7+signed.bar Parsing file Start flashing Flashing has been finished Reconnected Flashing file qc8974.wtr2-10.3.3.2164-nto+armle-v7+signed.bar Parsing file Start flashing Flashing has been finished Waiting for the phone connection.  Turn on your phone and wait for the Chimera logo. The procedure has been cancelled. Finished at local time: [06.18.18 07:40:16] WorkID: 39440725 |
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06-18-2018, 13:49
| #15 (permalink) | |
| Product Manager Join Date: Jul 2012 Location: EU
Posts: 24,791
Member: 1787203 Status: Offline Thanks Meter: 23,787 | reply Hi, just reinstall the OS on the device and it will be ok. Best regards Nicole Quote:
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| The Following 2 Users Say Thank You to Chimera Tool For This Useful Post: |
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