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Old 07-06-2017, 11:08   #1 (permalink)
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Passport BB id remove problem -SOLVED


Hi, i have a problem to remove bb id, sw is working ok till it come to chimera icon on display but then phone keeps flashing some error abot cable detection problem. i tried multiple ports and usb cables. is there any other solution?

thx
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Old 07-06-2017, 11:20   #2 (permalink)
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Dear Sir,

could you write me work id of the unsuccessful process please?
Thank you in advance!

Best regards
Nicole

Quote:
Originally Posted by ViperGSM View Post
Hi, i have a problem to remove bb id, sw is working ok till it come to chimera icon on display but then phone keeps flashing some error abot cable detection problem. i tried multiple ports and usb cables. is there any other solution?

thx
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Old 07-06-2017, 11:22   #3 (permalink)
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Quote:
Originally Posted by Chimera Tool View Post
Dear Sir,

could you write me work id of the unsuccessful process please?
Thank you in advance!

Best regards
Nicole
It went thru 15th time

thx anyway

wbr
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Old 07-06-2017, 11:34   #4 (permalink)
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Thank you for your feedback

anyway it is worth to check the follow things:
- drivers are installed/they are up to date?
- blackberry blend installed on your computer?
- please close the running background software what is able to communicate with the phone. (other boxes, service software etc)

Best regards
Nicole

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Originally Posted by ViperGSM View Post
It went thru 15th time

thx anyway

wbr
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Old 07-06-2017, 16:59   #5 (permalink)
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Chack driver bb


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Old 07-08-2017, 03:57   #6 (permalink)
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i have also problem!!!!!!!!!!!!!!!!!
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Old 07-11-2017, 09:47   #7 (permalink)
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Dear Sir,

please send us work id of the process and we are able to check what is a problem

Best regards
Nicole

Quote:
Originally Posted by mobiletan View Post
i have also problem!!!!!!!!!!!!!!!!!
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