software update failed 9810
 

i get 2 phones software update 9810,9900. but 2 phones could not finished software. im using latest software, before i do sevaral phones its done.

here is log

SW Change 2014-02-18 20:10:48 ERROR

[Flashing BlackBerry 7.1]

Software info
SCM version: 7.1.0.2807
APP version: 7.1.0.1033
Platform version: 5.1.0.692
Software OperatorID: 134
Phone Operator ID: 600 (Axiom/Etisalat Misr/Mcel/Telenor Pakistan/Safaricom/Emtel/GO Mobile/Warid Pakistan/Zain Ghana/Ufone/Batelco/MTC Touch/EMS/Zain Zambia/DU/Orange ******/Mobinil/Telecom Serbia/Zain Kuwait/Zain ******/Wataniya Kuwait/Oman Mobile/Nawras/Orange Mauritius)
Minimum files will be uploaded from the selected version with languages:
Arabic
English
English GB

Fetching upgrade files
Please wait, it is a long process ...

Downloading files
Parsing download list
994 files will be downloaded

Switching to loader mode

Parsing SFI file

Updating meminfo
Updating meminfo
SFI1 addr: 0x181 - 0x479
SFI2 addr: 0x48c - 0x58e
APP addr: 0x58f - 0x200f

Deleting APP area (erasing all applications)

Flashing SFI1 (operating system)
Writing flash

Flashing SFI2 (OS auxiliary data)
Writing flash

Switching to SFI mode
This means that the phone is booting or booted: The blackberry logo and a loading bar is displayed on the screen
?Phone must have battery in.
Waiting for the phone to restart
Could not connect to SFI JVM. Is the battery in?
WorkID:173321

of course I know you are not newbie, but battery was inside?

yes,.. full charge battery:).

this phones i do with loader . nw phone working.

i get this error only chimera final update. previous updates all working fine.


i know anything problum this software, team will fixing quickly.

thank u.