help verizon xt1921-8 unlock failed - GSM-Forum

monsta182003 · 12-20-2019, 04:15

Code:

Smart-Clip 2 1.34.04b2 Qcom: Get unlock codes
Motorola QC Diag Port (COM32), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC5&REV_0318&MI_00
Phone model: Moto E5 Play (Verizon)
Firmware: MPSS.JO.3.0.c11-00039-8937_GENNS_PACK-1.202587.2.211270.5
Date: Jul  4 2019 02:27:35, Jul 02 2019 01:00:00, 8937.gen
Software IMEI: 359543090660460
Bluetooth address: 000000000000
This operation may brick the phone! Are you sure you want to proceed? [YES]
Security area saved to "C:\Users\User\Documents\Smart-Clip 2\security backup\0315995552\359543090660460_MPSS_JO_3_0_c11-00039-8937_GENNS_PACK-1_202587_2_211270_5.skb"
Connecting...Failed

unlock failed now imei is 0 how can i fix this?

GSM_Support · 12-20-2019, 17:20

@ monsta182003,

You can try performing following operation:

Go to Flash tab
Select first security backup read rom the phone
Go to Unlock tab
Repeat Unlock operation once again.

Best Regards
GSMServer team

cellman2010 · 01-15-2020, 01:11

Did this ever work ?

12-20-2019, 17:20	#2 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	@ monsta182003, You can try performing following operation: Go to Flash tab Select first security backup read rom the phone Go to Unlock tab Repeat Unlock operation once again. Best Regards GSMServer team

01-15-2020, 01:11	#3 (permalink)
cellman2010 Freak Poster Join Date: Nov 2011 Location: Dallas, Texas, USA Posts: 229 Member: 1693475 Status: Offline Thanks Meter: 12	Did this ever work ?