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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 05-23-2020, 02:29   #1 (permalink)
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asking for help - smart-card is damaged


= DongleManager [Infinity] v1.80 [22/05/2020 23:31:30] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000D1C100001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 73CBD1C1
Firmware version: 0112.02
=== Process started: 22/05/2020 23:31:33 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2
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Old 05-23-2020, 07:29   #2 (permalink)
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Quote:
Originally Posted by yakout View Post
= DongleManager [Infinity] v1.80 [22/05/2020 23:31:30] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000D1C100001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 73CBD1C1
Firmware version: 0112.02
=== Process started: 22/05/2020 23:31:33 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0006] Your account is temporary suspended.
See problem reason in log file
Contact to http://www.infinity-box.com/support/?r=2
Hello,

This box is quite old, it's from year 2009.
And as you know it had a problem since many years.
This box has hardware problem.
This box can not be updated any more.

We can:
1. transfer support renew to another box.
In this case give us Serial number of your other box/dongle.
OR
2. support renew order will be refunded.
In this case you can contact to your seller later and discuss

What to to ?
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Old 05-23-2020, 21:27   #3 (permalink)
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DongleManager [Infinity] v1.80 [23/05/2020 20:26:41] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00010AA813114082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 790B0AA8
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v0137
=> Options:
- Infinity-Box/Dongle
thank you in advance
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Old 05-23-2020, 22:41   #4 (permalink)
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Quote:
Originally Posted by yakout View Post
DongleManager [Infinity] v1.80 [23/05/2020 20:26:41] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00010AA813114082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 790B0AA8
Firmware version: 0137.02
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v0137
=> Options:
- Infinity-Box/Dongle
thank you in advance
Support has been transferred to 790B0AA8
Update dongle 790B0AA8 with DongleManager now.
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Old 05-23-2020, 23:48   #5 (permalink)
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thank you very much
= DongleManager [Infinity] v1.80 [23/05/2020 22:47:58] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00010AA813114082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 790B0AA8
Firmware version: 0143.02
"UK Edition" status: On
Last launched Application: 0030 v.0143
=> Activations:
- 00: Infinity-Box/Dongle v0143
=> Options:
- Infinity-Box/Dongle
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Old 05-24-2020, 00:02   #6 (permalink)
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all soft is ok but icant use my user and pasword
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Old 05-24-2020, 00:49   #7 (permalink)
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Username: 00790B0AA8
Wrong e-mail: ...
Valid e-mail: [email protected]

Last edited by YellowBoss; 05-24-2020 at 02:18.
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Old 05-24-2020, 02:18   #8 (permalink)
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Quote:
Originally Posted by yakout View Post
Username: 00790B0AA8
Wrong e-mail:...
Valid e-mail: [email protected]
To reset e-mail address please contact to support via e-mail - https://www.infinity-box.com/contact/
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Old 05-24-2020, 16:56   #9 (permalink)
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all is right thank you very much and gool luck for support
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