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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 04-26-2020, 17:53   #346 (permalink)
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=== DongleManager [Infinity] v1.76 [27/04/2020 0:42:22] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001175D13114082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 8DC3175D
Firmware version: 0136.02
"UK Edition" status: On
Last launched Application: 0036 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v0136
- 07: #7
=> External Activations:
- sm

I updated it using dongle manager. but no software update is working. i remember that time when when my dongle is expired, theirs no software update release by you. so even though i update this dongle to get that 2 months free it is still useless from me.
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Old 04-26-2020, 17:56   #347 (permalink)
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=== DongleManager [Infinity] v1.76 [4/26/2020 17:54:44] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00022EBFFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0BD72EBF
Firmware version: 0137.02
=== Process started: 4/26/2020 17:54:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 04-26-2020, 18:12   #348 (permalink)
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Quote:
Originally Posted by yamish23 View Post
=== DongleManager [Infinity] v1.76 [27/04/2020 0:42:22] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0001175D13114082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 8DC3175D
Firmware version: 0136.02
"UK Edition" status: On
Last launched Application: 0036 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v0136
- 07: #7
=> External Activations:
- sm

I updated it using dongle manager. but no software update is working. i remember that time when when my dongle is expired, theirs no software update release by you. so even though i update this dongle to get that 2 months free it is still useless from me.
This dongle was updated well today.
Your support period was extended for free for 2 months from 2018-Feb-06 to 2018-Apr-06
v0136 firmware valid for all software released before 2018-Apr-06
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Old 04-26-2020, 18:14   #349 (permalink)
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Quote:
Originally Posted by skyulock View Post
=== DongleManager [Infinity] v1.76 [4/26/2020 17:54:44] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00022EBFFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 0BD72EBF
Firmware version: 0137.02
=== Process started: 4/26/2020 17:54:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
This dongle was updated well today.
Your support period was extended for free for 2 months from 2018-Nov-15 to 2019-Jan-15
v0137 firmware valid for all software released before 2019-Jan-15
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Old 04-26-2020, 18:30   #350 (permalink)
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Firmware Upgrade issue

Dear Infinity team
As of your given mail 2 months of free update & Support
I am not able to get the support
Logs from Dongle Manager is given Below


=== DongleManager [Infinity] v1.76 [4/26/2020 22:55:53] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000662F0EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): BBDB662F
Firmware version: 0136.02
=== Process started: 4/26/2020 22:55:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !


Plz resolve my issue
Hope your reply 'll recieved soon
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Old 04-26-2020, 18:46   #351 (permalink)
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Quote:
Originally Posted by Sachin Tinna View Post
Dear Infinity team
As of your given mail 2 months of free update & Support
I am not able to get the support
Logs from Dongle Manager is given Below


=== DongleManager [Infinity] v1.76 [4/26/2020 22:55:53] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000662F0EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): BBDB662F
Firmware version: 0136.02
=== Process started: 4/26/2020 22:55:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !


Plz resolve my issue
Hope your reply 'll recieved soon
Hello,

This dongle was updated well today.
Your support period was extended for free for 2 months from 2017-Aug-22 to 2017-Oct-22
v0136 firmware valid for all software released before 2017-Oct-22
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Old 04-26-2020, 19:14   #352 (permalink)
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Hello Team ,
If my dongle support period end date 30-08-2019
And if i renew support 1 year today
What will be new expiry date ?
30-08-2020?
Or
26-04-2021?
Thanks.....
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Old 04-26-2020, 19:17   #353 (permalink)
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Quote:
Originally Posted by syed tuqeer View Post
Hello Team ,
If my dongle support period end date 30-08-2019
And if i renew support 1 year today
What will be new expiry date ?
30-08-2020?
Or
26-04-2021?
Thanks.....
new expiry date count from the date of order (from today)
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Old 04-26-2020, 19:23   #354 (permalink)
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Thanks team
Is any plan to make renew relief update for 3 or 6 month(1 time only)?
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Old 04-26-2020, 22:14   #355 (permalink)
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Thanks you very much....
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Old 04-26-2020, 22:24   #356 (permalink)
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I will never forget this, I don’t know how to thank you guys. RESPECT!
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Old 04-27-2020, 00:00   #357 (permalink)
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after update dongle firmware still same

Dongle Firmware versin: v0138

dongle firmware versin is outdate
Download DongleManager from support and update firmware
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Old 04-27-2020, 00:35   #358 (permalink)
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can explain or help me pls

=== DongleManager [Infinity] v1.76 [27/04/2020 00:34:05] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0000FBF412BF4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): C092FBF4
Firmware version: 0136.02
=== Process started: 27/04/2020 00:34:06 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
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Old 04-27-2020, 00:47   #359 (permalink)
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So have that buy the activation
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Old 04-27-2020, 01:17   #360 (permalink)
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After update this card
Serial No (S/N): 147027D0
Firmware version: 0136.02
remained same

Other card (oudated) was ok updated from 128 to 134 :-) thanks
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