Is this first time you run this device?
Try to connect this device with other Computer too.
If this device already connected to the computer then, follow the manual
Try to follow the manual:
1. Unplug Gpg emmc device first.
2. Go to run and type "regedit" and press Enter key
3. go to "H_Current_Users"
4. now go to "Software"
5. then, "GPG"
Now, you will see "GPGeMMC"
6. Right click this ie "GPGeMMC" and delete it.
7. Now plug the EMMC Device and run the software.
8. Done.
Please do not forget to post the screen short of GPG EMMC connecting windows while you try these method.
Good Luck!
BR
Dipendra Pathak