[::Evari77::]

Originally Posted by dch1

I am receiving my HTI PLUS (MXBOX ORANGE) FULL (XTC PROG SPECIAL CABLE INCLUDED) with FREE SHIPPING by AIR MAIL today.
However, I could not upgrade the firmware successfully for the HTI box, which the software asked me to do so. Now I cannot connect my box to the software as it says USB malfunction and the driver could not be installed.

Here is the details when it was functional OK.

MXKEY [MxKey Team HTI PLUS Flasher Interface 0], SN: C0819E6A
Using device: HTI, FW ver: 00.48, SN: 0100D746
Connection status: UHCI:HUB:USB 2.00 (Full-speed)
Driver: WinUSB, ver: 3.5.1.0 , NTMP ver: 6.1.7601.17514
Module ver: 1.0.0.21064(15-06-2012), Library ver: 1.0.0.14102(15-06-2012)

BTW, I am using my old smart card so the dongle SN will not match the new one. I didn't activate the new smart card yet. Now neither the operating system nor the latest version of MobleEx could detect the box. However, after several times of unplug / plug operations, the software could recognize a little while. It becomes unavailable when I replug it again (malfunction appeared again). What should I do?

I changed the cables, computer (win7-64 and xp-32) but there is nothing changed.

my dear friend contact to your reseller and return it for exchange