GSM-Forum - View Single Post - SPT Activation on BEST Dongle Upgrade not Possible

**InfinitySupport** · 12-06-2013, 00:02

Hello,

If you prefer to write details here lets continue discussion here.
Please, do not send any mails to our supporter any more to avoid misunderstanding. You will send a mail, we answer here but not answer mail or vice versa etc. etc.
So, let's solve it here, not via mail.

Code:

Error upgrading applets:
Card returned error - 0000(5794/15220)

This error is a result of problem with Card Reader and/or Drivers.
To prevent your words like "it's not true, you are wrong etc." let me explain: I have more than 10 years experience with cards and you have no such experience (even if you are product supporter I think product that you support have no card inside or that cards never should be updated).

So, what to do in this situation:

1. Double check that you have updated drivers well
2. If problem still exist: try to find another Card-Reader and update card again
3. If problem still exist: try to use Windows XP PC, install our special drivers there and use that PC for card update
4. If problem still exist: try to update card via other Internet Provider. Yes, its not joke, it's a real advice.
You can try to use f.e. GPRS connection.

Here is some info about readers (pictures and readme.txt file): server1 download area
Please, check that pictures and compare with readers that you have.

Waiting for your results.
Do not forget to attach operation log text after each card update try.

12-06-2013, 00:02	#9 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, If you prefer to write details here lets continue discussion here. Please, do not send any mails to our supporter any more to avoid misunderstanding. You will send a mail, we answer here but not answer mail or vice versa etc. etc. So, let's solve it here, not via mail. Code: Error upgrading applets: Card returned error - 0000(5794/15220) This error is a result of problem with Card Reader and/or Drivers. To prevent your words like "it's not true, you are wrong etc." let me explain: I have more than 10 years experience with cards and you have no such experience (even if you are product supporter I think product that you support have no card inside or that cards never should be updated). So, what to do in this situation: 1. Double check that you have updated drivers well 2. If problem still exist: try to find another Card-Reader and update card again 3. If problem still exist: try to use Windows XP PC, install our special drivers there and use that PC for card update 4. If problem still exist: try to update card via other Internet Provider. Yes, its not joke, it's a real advice. You can try to use f.e. GPRS connection. Here is some info about readers (pictures and readme.txt file): server1 download area Please, check that pictures and compare with readers that you have. Waiting for your results. Do not forget to attach operation log text after each card update try.