HCU Windows 7 64 Bit Drivers Problem :confused: - GSM-Forum

StRaNgE PeRsOn · 04-17-2019, 16:44

Hi!

Following are the attached images and logs including drivers installation of fastboot device FRD-L19,
Operating System Windows 7 64 Bit
FRP erase (Phone Not Found)
Hi-Suite Installed

Code:

Before detection connect cable to usb and enable Manufacture mode !

Qualcomm and HiSilicon: *#*#2846579#*#*
MTK: *#*#14789632#*#*
Windows: ##2846579#

ProjectMenu
1.Background setting
2.USB ports setting
Select Manufacture mode

2019-04-17 08:20:09.929 Checking account azeem781986...
2019-04-17 08:20:09.939 Connecting to server...
2019-04-17 08:20:10.776 Connected!

Account: azeem781986
Check success!

Credits left: 0
License ends in 317day[s]
2019-04-17 08:20:18.670 Erase FRP start
2019-04-17 08:20:18.681 Not found device in fastboot mode!
2019-04-17 08:20:18.685 Erase FRP fail!

Phone not found !

2019-04-17 08:22:52.866 Erase FRP start
2019-04-17 08:22:52.880 Not found device in fastboot mode!
2019-04-17 08:22:52.885 Erase FRP fail!

Phone not found !

2019-04-17 08:22:53.673 Erase FRP start
2019-04-17 08:22:53.688 Not found device in fastboot mode!
2019-04-17 08:22:53.694 Erase FRP fail!

Phone not found !

2019-04-17 08:22:54.433 Erase FRP start
2019-04-17 08:22:54.448 Not found device in fastboot mode!
2019-04-17 08:22:54.453 Erase FRP fail!

Phone not found !

Namelocked · 04-18-2019, 08:02

Please attempt to press read phone info button first.

StRaNgE PeRsOn · 04-18-2019, 09:15

Quote:

Originally Posted by Namelocked

Please attempt to press read phone info button first.

SIr!
Here is the readed info from H.C.U

Code:

Before detection connect cable to usb and enable Manufacture mode !

Qualcomm and HiSilicon: *#*#2846579#*#*
MTK: *#*#14789632#*#*
Windows: ##2846579#

ProjectMenu
1.Background setting
2.USB ports setting
Select Manufacture mode

2019-04-18 01:14:29.656 Checking account azeem781986...
2019-04-18 01:14:29.667 Connecting to server...
2019-04-18 01:14:30.405 Connected!

Account: azeem781986
Check success!

Credits left: 0
License ends in 316day[s]

2019-04-18 01:14:32.571 Autodetect COM port and phone type start!
2019-04-18 01:14:33.291 Found COM port: COM122
2019-04-18 01:14:33.298 Found phone type: Huawei Android phone (HiSilicon CPU)
2019-04-18 01:14:33.311 Open COM port COM122 (Android Adapter PCUI (COM122))...
2019-04-18 01:14:33.430 Start read phone info!
2019-04-18 01:14:33.610 Connecting to server...
2019-04-18 01:14:34.136 Connected!
2019-04-18 01:14:43.901 Waiting for server responce (up to 45 seconds left)...
2019-04-18 01:14:48.155 CP State: ready
2019-04-18 01:14:48.155 Read phone basic info...
2019-04-18 01:14:49.819 Read phone secure info...
2019-04-18 01:15:01.689 Read phone info done!

Model: FRD-L19
MEID: A0000082A55FFB
pESN: 80B9AC25
IMEI: 86792603xxxxxxxx
IMEI2: 86792603xxxxxxx
IMEI3: 86792603xxxxxxx
IMEISV: 00
Firmware ver.: NRD90M test-keys
SN: GSLDU17C05006774
PCB SN: DU3MFJ17C6046419
WiFi MAC: 6C:B7:49:10:3C:81
BlueTooth MAC: 6C:B7:49:10:30:AC
Vendor: hw
Country: spcseas
FASTBOOT:Chipset-austin 5.0.0.3(05IK)_FASTBOOT
BOOT:Chipset-austin 5.0.0.3(05IK)_BOOT
RECOVERY:(unknow)
SYSTEM:System 5.0.0.48(0CJD)
MAINVER:NRD90M test-keys
DATAVER:FRD-L19C432B360_DATA_hw_eu
APTIME:Fri Dec 30 13:04:31 CST 2016
RAM: 4G
eMMC: 64G
eMMC ID: 150100434A4E4234520648D7EAD79400
HUN: 0000000000000000

IMEI 1 Sim Lock status:
NET: unlocked
NETSUB: unlocked
SP: unlocked

2019-04-18 01:15:01.963 Phone info data backup saved to file F:\HCU_322\Backup\20190418_011501_867926031701996.BAK

StRaNgE PeRsOn · 04-18-2019, 09:19

i can't understand why HCU does not identify all Huawei Phones in fastboot

only in 64 bit OS
earlier on 32bit i flawlessly did work in fastboot using HCU,
Where as in DC phoenix i still can flash oem info and firmware in fastboot

Namelocked · 04-18-2019, 16:41

Please do this:
1. Restart HCU software.
2. Login with your account on software.
3. Right click on memo area make sure "enable debug logging" has a check mark.
4. Try to Detect your device in fastboot, after error do rest of the steps
5. Right click on memo area and save "debug log file".
6. Send that file to me, please.

StRaNgE PeRsOn · 04-18-2019, 16:52

Quote:

Originally Posted by Namelocked

Please do this:
1. Restart HCU software.
2. Login with your account on software.
3. Right click on memo area make sure "enable debug logging" has a check mark.
4. Try to Detect your device in fastboot, after error do rest of the steps
5. Right click on memo area and save "debug log file".
6. Send that file to me, please.

Here is the log saved sir
as you told me

Namelocked · 04-19-2019, 09:37

According to log file fastboot.exe is missing in your hcu directory, please check.If it does you need to redownload software pack.

StRaNgE PeRsOn · 04-19-2019, 12:40

HI
Sir problem is still same after re downloading HCU

Namelocked · 04-19-2019, 16:07

Again you doing same, you must detect device always before pressing on any service button.

sohailtami · 04-19-2019, 16:11

Device button have to be pressed before teh installtion

StRaNgE PeRsOn · 04-19-2019, 17:04

Quote:

Originally Posted by Namelocked

Again you doing same, you must detect device always before pressing on any service button.

Code:

Before detection connect cable to usb and enable Manufacture mode !

Qualcomm and HiSilicon: *#*#2846579#*#*
MTK: *#*#14789632#*#*
Windows: ##2846579#

ProjectMenu
1.Background setting
2.USB ports setting
Select Manufacture mode

2019-04-19 09:02:31.638 Autodetect COM port and phone type start!
2019-04-19 09:02:31.741 Compatible COM ports not found!

2019-04-19 09:02:31.748 ERROR!

Phone not found !

2019-04-19 09:02:52.256 Autodetect COM port and phone type start!
2019-04-19 09:02:52.351 Compatible COM ports not found!

2019-04-19 09:02:52.358 ERROR!

Phone not found !

2019-04-19 09:02:53.464 Autodetect COM port and phone type start!
2019-04-19 09:02:53.560 Compatible COM ports not found!

2019-04-19 09:02:53.568 ERROR!

Phone not found !

This is the log of detect phone
unable to detect phone by READ INFO Button

StRaNgE PeRsOn · 04-19-2019, 17:08

Quote:

Originally Posted by sohailtami

Device button have to be pressed before teh installtion

i pressed READ PHONE INFO Button this time have a look,Fastboot drivers installed with HI SUITE

Namelocked · 04-23-2019, 10:42

I suggest you to uninstall Huawei drivers from pc and reinstall hisuite, because it seems you work with mobiles and you have driver conflict. Otherwise can try from another clean pc perhaps.

smartgsm30 · 04-24-2019, 08:14

Just place your HCU folder to C:\
detection in fastboot will work fine. tested by me.

04-18-2019, 08:02	#2 (permalink)
Namelocked Product Supporter Join Date: Sep 2013 Location: Lithuania, Kaunas Posts: 4,690 Member: 2023196 Status: Offline Thanks Meter: 1,893	Please attempt to press read phone info button first.

04-18-2019, 09:19	#4 (permalink)
StRaNgE PeRsOn No Life Poster Join Date: Nov 2006 Location: PAKISTAN Posts: 3,169 Member: 391445 Status: Offline Sonork: 100.1583575 Thanks Meter: 392	i can't understand why HCU does not identify all Huawei Phones in fastboot only in 64 bit OS earlier on 32bit i flawlessly did work in fastboot using HCU, Where as in DC phoenix i still can flash oem info and firmware in fastboot

04-18-2019, 16:41	#5 (permalink)
Namelocked Product Supporter Join Date: Sep 2013 Location: Lithuania, Kaunas Posts: 4,690 Member: 2023196 Status: Offline Thanks Meter: 1,893	Please do this: 1. Restart HCU software. 2. Login with your account on software. 3. Right click on memo area make sure "enable debug logging" has a check mark. 4. Try to Detect your device in fastboot, after error do rest of the steps 5. Right click on memo area and save "debug log file". 6. Send that file to me, please.

04-19-2019, 09:37	#7 (permalink)
Namelocked Product Supporter Join Date: Sep 2013 Location: Lithuania, Kaunas Posts: 4,690 Member: 2023196 Status: Offline Thanks Meter: 1,893	According to log file fastboot.exe is missing in your hcu directory, please check.If it does you need to redownload software pack.

04-19-2019, 16:07	#9 (permalink)
Namelocked Product Supporter Join Date: Sep 2013 Location: Lithuania, Kaunas Posts: 4,690 Member: 2023196 Status: Offline Thanks Meter: 1,893	Again you doing same, you must detect device always before pressing on any service button.

04-19-2019, 16:11	#10 (permalink)
sohailtami Junior Member Join Date: Apr 2019 Location: Bangor Age: 30 Posts: 22 Member: 2905969 Status: Offline Thanks Meter: 4	Device button have to be pressed before teh installtion

04-23-2019, 10:42	#13 (permalink)
Namelocked Product Supporter Join Date: Sep 2013 Location: Lithuania, Kaunas Posts: 4,690 Member: 2023196 Status: Offline Thanks Meter: 1,893	I suggest you to uninstall Huawei drivers from pc and reinstall hisuite, because it seems you work with mobiles and you have driver conflict. Otherwise can try from another clean pc perhaps.

04-24-2019, 08:14	#14 (permalink)
smartgsm30 Insane Poster Join Date: Jul 2004 Age: 50 Posts: 68 Member: 72774 Status: Offline Thanks Meter: 3	Just place your HCU folder to C:\ detection in fastboot will work fine. tested by me.