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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > DC Unlocker

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Old 11-03-2023, 02:34   #1 (permalink)
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Netgear Mr6500 Repair Imei error after Hard Reset

Hi, i have DC Unlocker Virtual,
i bought Credits From you,
i spent 29 credits to do imei repair and it did correct,
then i did a hard reset on the modem and it took the old imei again,

i did the imei again with no charge of credits but after hard reset it does the same,
i am doing something wrong or it is mandatory not to do hard reset on it?
i need to know if it is with this model or any netgear i try to do imei will happen the same?
thank you
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Old 11-06-2023, 10:05   #2 (permalink)
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It is mandatory not to hard reset after repair, otherwise, it will restore old data. This does not happen to all models, but some behave like that.
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