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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus Huawei Tool

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Old 04-07-2021, 09:58   #1 (permalink)
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Huawei P40 Lite JNY-LX1 Huawei ID not entirely removed [Answered]


Hello. I have one Huawei P40 Lite JNY-LX1 for HUAWEI ID remove, I did the procedure like I did before and then didn't have any problems. However now the problem is that if I try to reset from menu Settings > System & updates > Reset > Reset phone when I click on [RESET PHONE] written in red I get the following window even there is no HUAWEI ID stored in the phone at this point
__________________________________________________ ________
Note

To reset the device, verify your HUAWEI ID username and password and disable Find My Phone.

[CANCEL] [CONTINUE]
__________________________________________________ _________

When I click on CONTINUE I get a brief toast window that says "the param is invalid". I figured that if I temporarily add a burner account I'll get passed it. I added the account I do as instructed phone goes to do low-level reset, it starts doing it and it stops at 3% with the message "Format failed" and I only get a button that says restart in the lower part of the screen. I click it and it does the configuration all over again and the problem is still there.
Here is log. I think the version is too new even if it's not the latest as the phone wants to upgrade to 10.1.0.311 (I think is 311 at the end, not 100% sure)
2021-04-06 14:57:38.252 2021-04-06 14:57:38 GMT -------------------------------------------------
2021-04-06 14:57:38.336 Starting Reset Huawei ID
2021-04-06 14:57:38.420 Selected phone model: JNY-LX1
2021-04-06 14:57:38.505 Username: <hidden>
2021-04-06 14:57:38.588 Connecting to the credit server...
2021-04-06 14:57:48.324 Response contains FAIL!
2021-04-06 14:57:48.399 Reading serial number failed
2021-04-06 14:57:52.725 Checking balance...
2021-04-06 14:57:53.375 Your balance: XXX credits
2021-04-06 14:57:54.455 Sending device information...
2021-04-06 14:57:55.737 Sending firmware information...
2021-04-06 14:57:56.898 To perform this operation you need to have: 0 credits.
2021-04-06 14:57:59.468 Removing firmware protection...
2021-04-06 14:58:00.307 Connecting to server...
2021-04-06 14:58:01.015 Private enc 0
2021-04-06 14:58:02.791 Waiting for a response from the server...
2021-04-06 14:58:27.791 Writing sign buf data
2021-04-06 14:58:30.421 FB Lock State: UNLOCKED
2021-04-06 14:58:31.026 User Lock State: LOCKED
2021-04-06 14:58:33.626 Response contains FAIL!
2021-04-06 14:58:33.700 Reading serial number failed
2021-04-06 14:58:38.026 Device Model: JNY-LX1
2021-04-06 14:58:38.112 System: JNY-L21 10.1.0.261(C432E1R6P1)
2021-04-06 14:58:39.265 Resetting Huawei ID...
2021-04-06 14:58:39.341 Formatting secure data...
2021-04-06 14:58:44.926 Rebooting device...
2021-04-06 14:58:45.137
2021-04-06 14:58:45.223 Reset Huawei ID done.
2021-04-06 14:58:45.310 Performed by 1.2.4 Software version.

Thanks in advance.
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Old 04-08-2021, 13:12   #2 (permalink)
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Any ideas? Cannot exactly return the phone to customer in this condition...
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Old 04-08-2021, 13:49   #3 (permalink)
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Hello.

Please record the video with current state of phone and post here link, we will check it.

Also, please explain in more detail, you cannot do Factory Data Reset after performing Reset Huawei ID operation right?

Last edited by Octopus support; 04-08-2021 at 13:59.
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Old 04-08-2021, 17:00   #4 (permalink)
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I'll record video later when I have the proper equipment. Gotta close shop now.
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Old 04-08-2021, 20:03   #5 (permalink)
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Video uploaded. Check PM for link.
Thanks in advance.
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Old 04-09-2021, 15:20   #6 (permalink)
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Hello.

Please try to perform Hard reset via recovery menu.
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Old 04-09-2021, 15:46   #7 (permalink)
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Already tried that. Check for another video in private. After I reboot phone it goes thru setup wizard. I'll take the phone home with me in case you need more videos.
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Old 04-12-2021, 09:34   #8 (permalink)
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Hello. I need some guidance. Customer is pressing me for an answer.
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Old Today, 08:47   #9 (permalink)
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Am I the only one having this problem? Customer wants the phone back...
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Old Today, 09:23   #10 (permalink)
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Hello.

Please try updating your phone's firmware and try again. Unfortunately, you are currently the first to have this problem.
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Old Today, 10:03   #11 (permalink)
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From experience would it be safe to downgrade it from JNY-L21 10.1.0.261(C432E1R6P1) to something in the 10.1.0.2XX(C432E1R6P1) format?
I can download any of the following:
JNY-LX1 10.1.0.243(C432E1R6P1)_Firmware_EMUI10.1.0_05016PN N
JNY-LX1 10.1.0.236(C432E1R6P1)_Firmware_EMUI10.1.0_05016PN N
JNY-LX1 10.1.0.226(C432E1R6P1)_Firmware_EMUI10.1.0_05016PN N
I would rather not upgrade it unless I really have to or it's proven to fix it.
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