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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > GSMServer Products > Smart-Clip


 
 
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Old 03-26-2009, 14:39   #1 (permalink)
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motorola w396 dead , unlock new version smart moto !!!


im sorry my english, unlock motorola w396 for smat moto new version
my phone is dead , no power , no repar eeprom, no power after de fullflash ..
any idea ? thenks
log
SmartMoto 3.21
S-Card: 5103xxxxx Smart-Clip dongle, v 2.11, registrada con Smart-Clip: 9972xxxxx Europa, Inicializando... OK
Antes de procesar conecte el telefono al puerto USB del ordenador...OK
Enviando boot...OK
Version de Software: 0.1.42
Version de Hardware: MOTOROLA_M83S
Paquete de idiomas: LA3
Hardware IMEI: ??????????????1
Fabricante: Intel, Modelo: M18LR256B
Liberando el telefono...OK
Apagando el telefono
 
Old 03-26-2009, 15:13   #2 (permalink)
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Sorry, what do you mean by dead? As i can see from the log, the handset got unlocked successfully without any error.
Does it get detected by SmartMoto or SCout? What fw versions did you flash to it?



Best Regards
GSMServer team



 
Old 03-26-2009, 15:30   #3 (permalink)
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yes unlocked successfully ,the log , but my phone is no power , and put de power the phone is on and off and lcd blue etc ...
im repar eepron and the phone is the same ...
any idea ..
 
Old 03-27-2009, 08:14   #4 (permalink)
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Have you tried flashing it using SCout flasher? If yes, what fw versions did you use?



Best Regards
GSMServer team



 
Old 03-27-2009, 11:51   #5 (permalink)
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fw versions you use the same de phone .Version de Software: 0.1.42
movistar venezuela .
the phone is no power only inicio and turn off .
I think the damage unlock the eeprom, and smart moto no backup de original eeprom..
no solucion for me phone , deliver a new phone to my client.
 
Old 03-27-2009, 13:10   #6 (permalink)
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Even if the EEPROM got corrupt during unlock procedure (which is not possible) - SmartMoto can repair it.

Have you tired flashing it with higher version?





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GSMServer team



 
Old 03-27-2009, 14:09   #7 (permalink)
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OK, higher version boot-loader is only the is flashes
0.0.49
0.1.42_movistar_venezuela (this the phone)
0.1.43 (and chek this ???
the phone is 850/1900mhz?
0.1.43 es correct for this frequency ?
thaks

pd: im flash five times for 0.1.42 is the same no power

im the problem is the eeprom fails corrupt after de unlok
 
Old 03-28-2009, 09:43   #8 (permalink)
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Did you try to Repair EEPROM after flashing? Does it complete successfully or gives any error?




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GSMServer team



 
Old 03-28-2009, 15:20   #9 (permalink)
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yes , im reparing eeprom after de flashing , and complete successfully.
but phone is the same , is possible the bugs in sofwere ?
thanks
 
Old 03-30-2009, 09:27   #10 (permalink)
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No, if it's the bug in software - then you wouldn't be the only one to have this issue. It must be a phone's hardware issue.




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GSMServer team



 
Old 03-30-2009, 16:37   #11 (permalink)
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but the phone worked well before the unlock
thanks
 
Old 06-09-2009, 17:08   #12 (permalink)
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i have same problem

phone dead after flash and no power

i press power phone for 15 seconds

i try diffenet flash from suport site

any idea
 
Old 06-10-2009, 08:13   #13 (permalink)
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Please have look below. Just performed Unlock, Flash, EEPROM repair and phone works properly after that.
Quote:
SCout 1.18. Flashing "W397v,W388,W396" on "USB" with firmware "H:\pcf\_NEW_FLASHER\compal\W396\0.1.43\WHT_AP0055 0.LP_W396_0143_A06.FLEX_W396_CL_006.sfl"...
Connect phone with a battery at least 40% full of charge...
Initiation...
Transfer loader...
Convert file...
Program target...
Check blocks...
Flash completed successfully

SmartMoto 3.23
S-Card: ///////// Smart-Clip dongle, v 2.12, assigned Smart-Clip: ///////// Europe, initializing... OK
Connect phone to computer USB port before proceeding...OK
Sending boot...OK
Software version: 0.1.43
Hardware version: MOTOROLA_M83S
Language pack: A06
Hardware IMEI: 3/////////////////4
Manufacturer: Intel, Model: M18LR256B
Unlocking phone...OK
Turning phone off
Connect phone to computer USB port before proceeding...OK
Sending boot...OK
Software version: 0.1.43
Hardware version: MOTOROLA_M83S
Language pack: A06
Hardware IMEI: 353981020402834
Manufacturer: Intel, Model: M18LR256B
Performing EEPROM repair...OK
Turning phone off



Best Regards
GSMServer team




Last edited by GSM_Support; 06-10-2009 at 08:25.
 
Old 06-10-2009, 15:47   #14 (permalink)
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Quote:
Originally Posted by GSM_Support View Post
Please have look below. Just performed Unlock, Flash, EEPROM repair and phone works properly after that.





Best Regards
GSMServer team



thk for replay

i think i know my problem now

i flash phone oki but when i try to make repair epprom

smart clip teal me that phone haredware imei is ?????????????

so i thick i have ahardware problem

thk
 
Old 08-06-2009, 14:35   #15 (permalink)
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Thumbs up successfully unlocked here is logs.......

//////////////////////////////////////////////////////////

Last edited by GSM_Support; 08-06-2009 at 15:04. Reason: contained serial number
 
 

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