What should I do in case of update failure? - GSM-Forum

Gsmserver · 09-02-2004, 17:27

What should I do in case of update failure?

We figured that's the question a customer asks himself when he gets a strange message during update

so we ask you to follow the guidelines established earlier -

send the following to support {at} smart-clip.com :

Log file you get at update failure
Description of what had happened and a current status of clip

Your reports will be checked and processed and clips allowed for fixing.

If it is daytime here (GMT +02:00 time zone) you can repeat update attempt in 1-2 hours.

If your successive attempt is unsuccessful contact us again.

BR
Smart-Clip team

Feda · 09-03-2004, 05:26

Hi...
I did that and till now I didn't recieve any reply..u can check that..I sent the log file for [email protected] two times.but no answr till now...
pls finde me asol'n ...
I'm waiting for reply
[email protected]

Mansoor · 09-05-2004, 10:33

For me I tried more than 25 time but later it workied for for me and Iam happy

Feda · 09-06-2004, 04:00

u mean u tried more than 25 times updating the clip...although u recieve DENIED every time u do that????
or u mean that more than 25 times mailing the team to solve ur problem like me???

Really...I became very onfused ...and waiting for a sol'n for my problem...
where are the team to give me a sol'n....
I'm waiting since weeks...

Seedy · 09-06-2004, 23:07

I emailed you yesterday re my problem Login...Denied still no answer ? is my ISP blocked or something ??

garutech · 09-18-2004, 10:30

this is a good one , repairing box without online is wonderfull , actually this has saved me cost of sending it back , infact this is good for official resseler like me , have been able to help a lot of customer with this since not all of them here have access to internet.

Yasser · 11-14-2004, 23:44

Hi Guys

I have been having the same damn problem for more than 2 weeks now and over 6-7 emails sent with to [email protected] and [email protected], I got replies like...'try in 2 hours or 4 hours.............or tomm.....or it will be fixed''

I also requested for a solution eg if there is a hardware problem maybe or dignostic solution to see if there is a problem maybe on board but no reply.

Plus......why the hell does the server dont let me retry.....what is this 'Login DENIED' crap...???? what for?

I dont want to send to reseller due to postage...etc....time..

Can some1 please provide proper repairing/updating instructions....I have tried all .

Thanks

BR

Yasser.

Gsmserver · 11-15-2004, 16:47

Quote:

Originally Posted by Yasser

Hi Guys

I have been having the same damn problem for more than 2 weeks now and over 6-7 emails sent with to [email protected] and [email protected], I got replies like...'try in 2 hours or 4 hours.............or tomm.....or it will be fixed''

I also requested for a solution eg if there is a hardware problem maybe or dignostic solution to see if there is a problem maybe on board but no reply.

Plus......why the hell does the server dont let me retry.....what is this 'Login DENIED' crap...???? what for?

I dont want to send to reseller due to postage...etc....time..

Can some1 please provide proper repairing/updating instructions....I have tried all .

Thanks

BR

Yasser.

You encountered the problem because you pressed ABORT button before update process was complete.

The problem you encounter must be due to your unstable internet connection.

Please try to update your clip now.

BR
Smart-Clip team

Yasser · 11-16-2004, 00:56

Dear Mr. GSMSERVER,

I dont have problem with my internet....I have broadband. Everything else is working fine. I have also send screenshots of the errors i get, for example, Write failed.....etc.....it then retries for 5 times and then makes a log file.

I have tried again and again.....and still nothing.

Please remove ONE TRY ONLY thing from server...so i can retry again and again without waiting.

Also, are there any other checks which can be carried out?

Hope to hear from you soon

BR

Yasser

elherrero · 11-24-2004, 04:57

Hello!

i have a problem. When i press connect on the upgrade page, the clip gets detected, then it detects firmware version and then it attempts to login, but it does not go any further.. it stays on login state forever... any advise?
i have tried on three computers and got the same problem

Best regards

jeanfleur · 11-25-2004, 16:30

@support

Can you please look at my emails + http://forum.gsmhosting.com/vbb/showthread.php?t=173091 please?

I still have not any answer!!

BR,
Jeanfleur

elherrero · 11-25-2004, 18:38

Quote:

Originally Posted by elherrero

Hello!

i have a problem. When i press connect on the upgrade page, the clip gets detected, then it detects firmware version and then it attempts to login, but it does not go any further.. it stays on login state forever... any advise?
i have tried on three computers and got the same problem

Best regards

Hello!

I found a solution to my problem. Gsmserver response never arrived..

To all smartclip users that are experiencing the same problem i had, just disable any firewall or software that might be blocking your access. I had a web accelarator, i just shut it off and the problem was solved. I hope this information is useful.

Best Regards.

jeanfleur · 11-25-2004, 20:59

Quote:

Originally Posted by elherrero

Hello!

I found a solution to my problem. Gsmserver response never arrived..

To all smartclip users that are experiencing the same problem i had, just disable any firewall or software that might be blocking your access. I had a web accelarator, i just shut it off and the problem was solved. I hope this information is useful.

Best Regards.

I think the biggest problem is that support don't answer any mail.
And therefore is only 1 solution.

BR,
Jeanfleur

jeanfleur · 11-25-2004, 21:06

Quote:

Originally Posted by jeanfleur

I think the biggest problem is that support don't answer any mail.
And therefore is only 1 solution.

BR,
Jeanfleur

After trying again update was succesfull.

BR,
Jeanfleur

mobileclinic · 11-27-2004, 07:25

@Gsmserver,
I have problem with smart clip & sent mail twice on your [email protected] but no reply.Sending mail again today.
Kindly reply my mail.
Br.
Mobileclinic

09-02-2004, 17:27	#1 (permalink)
Gsmserver Product Supporter Join Date: Feb 2003 Location: gsmserver Posts: 9,148 Member: 21077 Status: Offline Thanks Meter: 116,340	What should I do in case of update failure? What should I do in case of update failure? We figured that's the question a customer asks himself when he gets a strange message during update so we ask you to follow the guidelines established earlier - send the following to support {at} smart-clip.com : Log file you get at update failure Description of what had happened and a current status of clip Your reports will be checked and processed and clips allowed for fixing. If it is daytime here (GMT +02:00 time zone) you can repeat update attempt in 1-2 hours. If your successive attempt is unsuccessful contact us again. BR Smart-Clip team

09-03-2004, 05:26	#2 (permalink)
Feda Freak Poster Join Date: Jan 2004 Age: 54 Posts: 146 Member: 49104 Status: Offline Sonork: 100.106791 Thanks Meter: 64	4 trying times.... Hi... I did that and till now I didn't recieve any reply..u can check that..I sent the log file for [email protected] two times.but no answr till now... pls finde me asol'n ... I'm waiting for reply [email protected]

11-24-2004, 04:57	#10 (permalink)
elherrero Freak Poster Join Date: Nov 2004 Posts: 130 Member: 90576 Status: Offline Thanks Meter: 1	does not login Hello! i have a problem. When i press connect on the upgrade page, the clip gets detected, then it detects firmware version and then it attempts to login, but it does not go any further.. it stays on login state forever... any advise? i have tried on three computers and got the same problem Best regards

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09-05-2004, 10:33	#3 (permalink)
Mansoor No Life Poster Join Date: Dec 2003 Location: Dubai Posts: 1,589 Member: 45561 Status: Offline Thanks Meter: 59	For me I tried more than 25 time but later it workied for for me and Iam happy

09-06-2004, 04:00	#4 (permalink)
Feda Freak Poster Join Date: Jan 2004 Age: 54 Posts: 146 Member: 49104 Status: Offline Sonork: 100.106791 Thanks Meter: 64	u mean u tried more than 25 times updating the clip...although u recieve DENIED every time u do that???? or u mean that more than 25 times mailing the team to solve ur problem like me??? Really...I became very onfused ...and waiting for a sol'n for my problem... where are the team to give me a sol'n.... I'm waiting since weeks...

09-06-2004, 23:07	#5 (permalink)
Seedy No Life Poster Join Date: Dec 2001 Posts: 1,175 Member: 8102 Status: Offline Thanks Meter: 118	I emailed you yesterday re my problem Login...Denied still no answer ? is my ISP blocked or something ??

09-18-2004, 10:30	#6 (permalink)
garutech No Life Poster Join Date: Aug 2003 Location: NIGERIA, GHANA, FOSHAN Posts: 678 Member: 65222 Status: Offline Sonork: 100.65030 Thanks Meter: 59	this is a good one , repairing box without online is wonderfull , actually this has saved me cost of sending it back , infact this is good for official resseler like me , have been able to help a lot of customer with this since not all of them here have access to internet.

11-14-2004, 23:44	#7 (permalink)
Yasser Freak Poster Join Date: Jan 2002 Location: London, UK Age: 49 Posts: 130 Member: 8336 Status: Offline Thanks Meter: 3	Hi Guys I have been having the same damn problem for more than 2 weeks now and over 6-7 emails sent with to [email protected] and [email protected], I got replies like...'try in 2 hours or 4 hours.............or tomm.....or it will be fixed'' I also requested for a solution eg if there is a hardware problem maybe or dignostic solution to see if there is a problem maybe on board but no reply. Plus......why the hell does the server dont let me retry.....what is this 'Login DENIED' crap...???? what for? I dont want to send to reseller due to postage...etc....time.. Can some1 please provide proper repairing/updating instructions....I have tried all . Thanks BR Yasser.

11-16-2004, 00:56	#9 (permalink)
Yasser Freak Poster Join Date: Jan 2002 Location: London, UK Age: 49 Posts: 130 Member: 8336 Status: Offline Thanks Meter: 3	Dear Mr. GSMSERVER, I dont have problem with my internet....I have broadband. Everything else is working fine. I have also send screenshots of the errors i get, for example, Write failed.....etc.....it then retries for 5 times and then makes a log file. I have tried again and again.....and still nothing. Please remove ONE TRY ONLY thing from server...so i can retry again and again without waiting. Also, are there any other checks which can be carried out? Hope to hear from you soon BR Yasser

11-25-2004, 16:30	#11 (permalink)
jeanfleur No Life Poster Join Date: Oct 2002 Location: Netherlands Age: 69 Posts: 1,066 Member: 16473 Status: Offline Thanks Meter: 13	@support Can you please look at my emails + http://forum.gsmhosting.com/vbb/showthread.php?t=173091 please? I still have not any answer!! BR, Jeanfleur

11-27-2004, 07:25	#15 (permalink)
mobileclinic Product Supporter Join Date: Sep 2001 Location: India Posts: 1,331 Member: 6109 Status: Offline Sonork: 100.37432 Thanks Meter: 3,781	@Gsmserver, I have problem with smart clip & sent mail twice on your [email protected] but no reply.Sending mail again today. Kindly reply my mail. Br. Mobileclinic