Account suspended during activating pinfinder - GSM-Forum

fasttechjlm · 09-06-2008, 14:08

here's the log i've send email to the email add given at the end

Pin-Finder Adapter detected !----------Process started:5:04:51 AM----------
Locating server...
Server#1 address found.
Connecting to server#1...
Server connection successfully established.
S/N: ********, Firmware: 0110.02
Authenticating on server...
Authentication successfull.
Checking DongleManager version...
Your DongleManager is up-to-date.
Checking Dongle Identification...
Dongle Identification checked.
Activating module...
Module-04 S/N: 00D0D56D11B93165018BC0B7********
Module check error: Server reported error:[0043] Module S/N structure is incorrect. Contact to [email protected]
----------Process started:5:05:22 AM----------
Locating server...
Server#1 address found.
Connecting to server#1...
Server connection successfully established.
S/N: ********, Firmware: 0110.02
Authenticating on server...
Authentication stage error: Server reported error:[0006] Your account is suspended: read previous error messages carefully and contact to [email protected]

==== log opened: [9/6/2008 5:05:40 AM] ====
Application: D:\flashes\Infinity Box\NEWUPDAT\DongleManager.exe
Dongle Manager [Infinity Box] v1.25
Initializing Pin-Finder Adapter...
searching adapter at COM1...
too many retries
can't find adapter
searching adapter at COM1...
too many retries
can't find adapter
searching adapter at COM4...
too many retries
can't find adapter
searching adapter at COM28...
too many retries
can't find adapter
searching adapter at COM19...
adapter found, version: 2000
Serial No: 00D0D56D11B93165018BC0B7********
done
Pin-Finder Adapter detected !----------Process started:5:06:27 AM----------
Locating server...
Server#1 address found.
Connecting to server#1...
Server connection successfully established.
S/N: ********, Firmware: 0110.02
Authenticating on server...
Authentication stage error: Server reported error:[0006] Your account is suspended: read previous error messages carefully and contact to [email protected]
----------Process started:5:07:38 AM----------
Locating server...
Server#1 address found.
Connecting to server#1...
Server connection successfully established.
S/N: ********, Firmware: 0110.02
Authenticating on server...
Authentication stage error: Server reported error:[0006] Your account is suspended: read previous error messages carefully and contact to [email protected]

thanks

BR.

andyvikas · 09-06-2008, 14:20

Quote:

Originally Posted by fasttechjlm

Activating module...
Module-04 S/N: 00D0D56D11B93165018BC0B7********
Module check error: Server reported error:[0043] Module S/N structure is incorrect. Contact to [email protected]

Have u Purchased it from Genuine Reseller????

Must be Problem with Pinfinder Adopter!!!!!!!!!!!!

Regards

frnd_4_gsm · 09-06-2008, 14:26

cheak the middle cable rj45 to rj45(infinity to autofinder) cable

Shakeel_pattoki · 09-06-2008, 15:41

only infinity can help u for reopen ur account.

fasttechjlm · 09-06-2008, 16:55

nothing wrong with the reseller. i think some thing is wrong with the update server lots of guy's had this problem.
thanks for the help. just waiting for the support's reply.

Best regards.

**InfinitySupport** · 09-07-2008, 23:29

There is nothing wrong with reseller...
There is nothing wrong with PinFinder...

The only wrong thing is: advice ignorance

Code:

[email protected]

fasttechjlm · 09-08-2008, 09:50

im not a beginner i did same as it was in the tuturiol. i think u haven't seen the log. serial number structure is incorrect. i've send the email on the given address.

Module check error: Server reported error:[0043] Module S/N structure is incorrect. Contact to [email protected]

thanks

fasttechjlm · 09-09-2008, 05:35

problem solved thanks infinity team.

Best Regards.

**InfinitySupport** · 09-09-2008, 15:10

We are checking logs very carefully every time and we try to give so good advices as possible.

As you can see many problem can be solved fast just by advices given to you by DongleManager

srkhan · 10-23-2008, 03:36

Infinity Team,
What is that mean!!!

unfortunately, this pinfinder has damaged serial number and can not be registered in our system. Please conact your reseller and exchange it under warranty conditions.

**InfinitySupport** · 10-23-2008, 13:27

Hello,

Please, tell me what is not clear with given explanation.
We ask you to contact to your reseller to replace PinFinder PCB.

Also, if it\'s hard to make replacement via reseller you can contact to reseller, show him discussion about your PinFinder and ask reseller to contact to our support person via mail: [email protected]

fasttechjlm · 10-30-2008, 10:35

i had the same problem. i returned the box to the reseller that box wasn't working. there were no power in the power connectors. now i got the new 1 Infinity APF box plus and it works like charm.
thanks
BR.

09-06-2008, 14:08	#1 (permalink)
fasttechjlm Freak Poster Join Date: Apr 2006 Location: Denmark Age: 41 Posts: 280 Member: 268415 Status: Offline Thanks Meter: 57	Account suspended during activating pinfinder here's the log i've send email to the email add given at the end Pin-Finder Adapter detected !----------Process started:5:04:51 AM---------- Locating server... Server#1 address found. Connecting to server#1... Server connection successfully established. S/N: ******, Firmware: 0110.02 Authenticating on server... Authentication successfull. Checking DongleManager version... Your DongleManager is up-to-date. Checking Dongle Identification... Dongle Identification checked. Activating module... Module-04 S/N: 00D0D56D11B93165018BC0B7**** Module check error: Server reported error:[0043] Module S/N structure is incorrect. Contact to [email protected] ----------Process started:5:05:22 AM---------- Locating server... Server#1 address found. Connecting to server#1... Server connection successfully established. S/N: ****, Firmware: 0110.02 Authenticating on server... Authentication stage error: Server reported error:[0006] Your account is suspended: read previous error messages carefully and contact to [email protected] ==== log opened: [9/6/2008 5:05:40 AM] ==== Application: D:\flashes\Infinity Box\NEWUPDAT\DongleManager.exe Dongle Manager [Infinity Box] v1.25 Initializing Pin-Finder Adapter... searching adapter at COM1... too many retries can't find adapter searching adapter at COM1... too many retries can't find adapter searching adapter at COM4... too many retries can't find adapter searching adapter at COM28... too many retries can't find adapter searching adapter at COM19... adapter found, version: 2000 Serial No: 00D0D56D11B93165018BC0B7**** done Pin-Finder Adapter detected !----------Process started:5:06:27 AM---------- Locating server... Server#1 address found. Connecting to server#1... Server connection successfully established. S/N: ****, Firmware: 0110.02 Authenticating on server... Authentication stage error: Server reported error:[0006] Your account is suspended: read previous error messages carefully and contact to [email protected] ----------Process started:5:07:38 AM---------- Locating server... Server#1 address found. Connecting to server#1... Server connection successfully established. S/N: ******, Firmware: 0110.02 Authenticating on server... Authentication stage error: Server reported error:[0006] Your account is suspended: read previous error messages carefully and contact to [email protected] thanks BR.

09-07-2008, 23:29	#6 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	There is nothing wrong with reseller... There is nothing wrong with PinFinder... The only wrong thing is: advice ignorance Code: [email protected]

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09-06-2008, 14:26	#3 (permalink)
frnd_4_gsm No Life Poster Join Date: May 2006 Location: ..::INDIA::.. Posts: 632 Member: 279604 Status: Offline Sonork: 100.1582858 Thanks Meter: 198	cheak the middle cable rj45 to rj45(infinity to autofinder) cable

09-06-2008, 15:41	#4 (permalink)
Shakeel_pattoki Registered User Join Date: Jan 2007 Location: South Africa/Pakistan Posts: 3,566 Member: 437195 Status: Offline Thanks Meter: 1,734	only infinity can help u for reopen ur account.

09-06-2008, 16:55	#5 (permalink)
fasttechjlm Freak Poster Join Date: Apr 2006 Location: Denmark Age: 41 Posts: 280 Member: 268415 Status: Offline Thanks Meter: 57	nothing wrong with the reseller. i think some thing is wrong with the update server lots of guy's had this problem. thanks for the help. just waiting for the support's reply. Best regards.

09-08-2008, 09:50	#7 (permalink)
fasttechjlm Freak Poster Join Date: Apr 2006 Location: Denmark Age: 41 Posts: 280 Member: 268415 Status: Offline Thanks Meter: 57	im not a beginner i did same as it was in the tuturiol. i think u haven't seen the log. serial number structure is incorrect. i've send the email on the given address. Module check error: Server reported error:[0043] Module S/N structure is incorrect. Contact to [email protected] thanks

09-09-2008, 05:35	#8 (permalink)
fasttechjlm Freak Poster Join Date: Apr 2006 Location: Denmark Age: 41 Posts: 280 Member: 268415 Status: Offline Thanks Meter: 57	problem solved thanks infinity team. Best Regards.

09-09-2008, 15:10	#9 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	We are checking logs very carefully every time and we try to give so good advices as possible. As you can see many problem can be solved fast just by advices given to you by DongleManager

10-23-2008, 03:36	#10 (permalink)
srkhan No Life Poster Join Date: Jun 2005 Location: Sydney Posts: 2,660 Member: 153695 Status: Offline Sonork: srkhan Thanks Meter: 788	Infinity Team, What is that mean!!! unfortunately, this pinfinder has damaged serial number and can not be registered in our system. Please conact your reseller and exchange it under warranty conditions.

10-23-2008, 13:27	#11 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	Hello, Please, tell me what is not clear with given explanation. We ask you to contact to your reseller to replace PinFinder PCB. Also, if it\'s hard to make replacement via reseller you can contact to reseller, show him discussion about your PinFinder and ask reseller to contact to our support person via mail: [email protected]

10-30-2008, 10:35	#12 (permalink)
fasttechjlm Freak Poster Join Date: Apr 2006 Location: Denmark Age: 41 Posts: 280 Member: 268415 Status: Offline Thanks Meter: 57	i had the same problem. i returned the box to the reseller that box wasn't working. there were no power in the power connectors. now i got the new 1 Infinity APF box plus and it works like charm. thanks BR.