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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 08-26-2017, 16:39   #136 (permalink)
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Quote:
Originally Posted by galaxynetcable View Post
I follow the all steps but problem is software is offline
What was your steps and what is offline ?
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Old 08-27-2017, 08:20   #137 (permalink)
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infinity team plz help

always show wrong username and pass i rest pass but show invaild username and pass
my dongle id:00288FD905
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Old 08-27-2017, 09:37   #138 (permalink)
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Quote:
Originally Posted by sagheer View Post
infinity team plz help

always show wrong username and pass i rest pass but show invaild username and pass
my dongle id:00288FD905
Hello,

To reset password click here - http://www.infinity-box.com/support/?r=16&help=1

Result ?
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Old 08-27-2017, 10:10   #139 (permalink)
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Donate money to this user
I have problem with update dongle firmware
Dongle manager 1.70 dont work with me after unzip


Envoyé de mon iPhone en utilisant Tapatalk
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Old 08-27-2017, 10:39   #140 (permalink)
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sam activation help

Quote:
Originally Posted by YellowBoss View Post
Hello,

To reset password click here - http://www.infinity-box.com/support/?r=16&help=1

Result ?
i also try many time chng email and username but show invaild
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Old 08-27-2017, 11:27   #141 (permalink)
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Quote:
Originally Posted by bassemsky View Post
I have problem with update dongle firmware
Dongle manager 1.70 dont work with me after unzip


Envoyé de mon iPhone en utilisant Tapatalk
You should use 7-zip to unpack files.
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Old 08-27-2017, 11:28   #142 (permalink)
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Quote:
Originally Posted by sagheer View Post
i also try many time chng email and username but show invaild
what is the problem exactly ?
what was your steps ?
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Old 08-27-2017, 15:05   #143 (permalink)
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i already updated dongle firmware

but DONGLE WITH SM ACTIVATION IS NOT FOUND

dongle S/N C9C124BD
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Old 08-27-2017, 16:22   #144 (permalink)
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Quote:
Originally Posted by nyhotan View Post
i already updated dongle firmware

but DONGLE WITH SM ACTIVATION IS NOT FOUND

dongle S/N C9C124BD
what is the exact error message text ?
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Old 08-28-2017, 04:46   #145 (permalink)
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=== DongleManager [Infinity] v1.70 [28/08/2017 10:35:03] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0107996B147D1292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 3F55996B
Firmware version: 0122.02
=== Process started: 28/08/2017 10:35:06 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !


Hello Support, my dongle always error when i try to update ios online, my email was wrong and wrong username, pls check it. thank's
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Old 08-28-2017, 08:20   #146 (permalink)
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Hi
I activate sm module and dont work i have Dongle with SM activation is not found.
When try update car i have this log
=== DongleManager [Infinity] v1.70 [2017-08-28 09:14:28] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 00097C6A18201292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): AA4F7C6A
Firmware version: 0122.02
=== Process started: 2017-08-28 09:14:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !


Please help

Sorry for my english
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Old 08-28-2017, 08:39   #147 (permalink)
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DONGLE MANAGER update fail . not Detect smart card please help . SN/ A5ED9F7C
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Old 08-28-2017, 09:10   #148 (permalink)
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Quote:
Originally Posted by dinoadropy View Post
=== DongleManager [Infinity] v1.70 [28/08/2017 10:35:03] ===
Box/Dongle type selected: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0107996B147D1292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 3F55996B
Firmware version: 0122.02
=== Process started: 28/08/2017 10:35:06 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !


Hello Support, my dongle always error when i try to update ios online, my email was wrong and wrong username, pls check it. thank's
Hello,

How to get Username - http://www.infinity-box.com/support/?r=22
result ?
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Old 08-28-2017, 09:11   #149 (permalink)
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Quote:
Originally Posted by lysy112 View Post
Hi
I activate sm module and dont work i have Dongle with SM activation is not found.
When try update car i have this log
=== DongleManager [Infinity] v1.70 [2017-08-28 09:14:28] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 00097C6A18201292
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): AA4F7C6A
Firmware version: 0122.02
=== Process started: 2017-08-28 09:14:30 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !


Please help

Sorry for my english
Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !
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Old 08-28-2017, 09:11   #150 (permalink)
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Join Date: Mar 2005
Location: infinity-box
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Member: 130995
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Quote:
Originally Posted by nick ngaihte View Post
DONGLE MANAGER update fail . not Detect smart card please help . SN/ A5ED9F7C
Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

OR

1. Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

2. Run DongleManager
3. Update Dongle firmware


- DO NOT update Smart-Card many times otherwise your account will be locked automatically after 3 tries for 24 hours
- DO NOT use any kind of usb sharing/trace/spy/debug software to avoid problem with Dongle !
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