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Old 04-24-2020, 12:39   #1 (permalink)
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Some important info about- Free support renew due to COVID19 disaster-


Hello,
Some points all users need to understand about Free support renew due to COVID19 disaster


This free 2 months support extension adds 2 months to you dongle from your CURRENT SUPPORT EXPIRY DATE .
For ex. if your dongle expired on 01-January-2019 then 2 months is added to 01-January 2019 and then it becomes 01-March-2019.
Remember 2 months addition doesn't means that users will get 2 months from Today's date.
Some users assuming that 2 months are added to support period and their support became active and they can upgrade their dongle to latest version and they can run latest software. But it's can't happen as it would be unfair with all who renewed their support or purchased new dongle recently and their support period is still active.

Other confusion- which software/modules will run after dongle upgrade?
It depends on dongle firmware. Every software module needs some dongle firmware version to run, so after upgrade of dongle if you get new dongle firmware say v0136 then user can use all software released before 2018-04-26 since after that it requires higher dongle firmware V0137 and so on.

Some user's dongle firmware will not change even after 2 months are added to support period because in that period no new dongle firmware was released, so do not panic.

One more thing to remember all dongles which have firmware lower than v0134 they can upgrade anytime as v0134 is free for everyone even if it's support expired long time ago.

Team is looking on Covid situation and we are trying to help our users but users also need to understand that business has nearly stopped everywhere and everyone is in same situation.

Hope all is clear.

Br.
Infinity-Box Team.
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Old 04-24-2020, 13:23   #2 (permalink)
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i did renew my dongle today and im not getting that 2 mounth
im in iran and we still have covid 19 problem
can get this ?

my sn
Card found : A07C755A , v0143
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Old 04-24-2020, 13:26   #3 (permalink)
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What is your dongle serial number?
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Old 04-24-2020, 13:48   #4 (permalink)
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Originally Posted by PASSIONATE_BOYS View Post
What is your dongle serial number?
Here



A07C755A
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Old 04-24-2020, 14:06   #5 (permalink)
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Originally Posted by sky73 View Post
i did renew my dongle today and im not getting that 2 mounth
im in iran and we still have covid 19 problem
can get this ?

my sn
Card found : A07C755A , v0143
Do you mean this or I am wrong ?
http://forum.gsmhosting.com/vbb/f296...l#post14076967
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Old 04-24-2020, 14:54   #6 (permalink)
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Quote:
Originally Posted by sky73 View Post
i did renew my dongle today and im not getting that 2 mounth
im in iran and we still have covid 19 problem
can get this ?

my sn
Card found : A07C755A , v0143
All support renew orders registered in April will be renewed for +2 months the same way as orther users but little bit later so I hope in several hours you will see the changes.
You have 1 year renew now so I hope several hours delay with additional renew is not a big issue
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Old 04-24-2020, 15:37   #7 (permalink)
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Quote:
Originally Posted by sky73 View Post
i did renew my dongle today and im not getting that 2 mounth
im in iran and we still have covid 19 problem
can get this ?

my sn
Card found : A07C755A , v0143
I think database already updated. Please confirm that everything is ok to avoid any mistake
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Old 04-24-2020, 18:18   #8 (permalink)
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I think database already updated. Please confirm that everything is ok to avoid any mistake
Yes everything ok and have 2 month more
Expire date now is 24-06-2021
Thank you
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Old 04-26-2020, 15:28   #9 (permalink)
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plz add the team 2 months free offer

=== DongleManager [Infinity] v1.76 [4/26/2020 19:55:10] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01086E8824881292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): CFA76E88
Firmware version: 0137.02
"UK Edition" status: Off
Last launched Application: 0031 v.0127
=> Activations:
- 00: Infinity-Box/Dongle v0137
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Old 04-26-2020, 17:01   #10 (permalink)
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plz add the team 2 months free offer

=== DongleManager [Infinity] v1.76 [4/26/2020 19:55:10] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01086E8824881292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): CFA76E88
Firmware version: 0137.02
"UK Edition" status: Off
Last launched Application: 0031 v.0127
=> Activations:
- 00: Infinity-Box/Dongle v0137
This dongle was updated well today from v0137 to 0139 !
Your support period was extended for free for 2 months from 2019-Nov-22 to 2020-Jan-22
v0139 firmware valid for all software released before 2020-Jan-22




Please do not make other users confised !

ALL users received 2 months extend !
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Old 08-17-2020, 15:47   #11 (permalink)
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please add 2 Months Free Offer...
=====================

=== DongleManager [Infinity] v1.80 [8/17/2020 20:46:24] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000041BF176D4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 6CDF41BF
Firmware version: 0137.02
"UK Edition" status: Off
Last launched Application: 0032 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM
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Old 08-17-2020, 16:22   #12 (permalink)
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please add 2 Months Free Offer...
=====================

=== DongleManager [Infinity] v1.80 [8/17/2020 20:46:24] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 000041BF176D4082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 6CDF41BF
Firmware version: 0137.02
"UK Edition" status: Off
Last launched Application: 0032 v.0137
=> Activations:
- 00: Infinity-Box/Dongle v0137
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM
Hello,


As I know support period was extened for ALL Infinty users for free.
Could you please login to your IOS account and check your dongle registration and expiration date.
What is the results ?
If your account was not renewed by some cases automatically team will extend it for sure manually.


Waiting for your info and results !
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Old 08-18-2020, 06:35   #13 (permalink)
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Quote:
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Hello,


As I know support period was extened for ALL Infinty users for free.
Could you please login to your IOS account and check your dongle registration and expiration date.
What is the results ?
If your account was not renewed by some cases automatically team will extend it for sure manually.


Waiting for your info and results !


Token
- Type: Infinity-Box/Dongle
- Account Status: Active
- Hardware Status: Ok
Services
- Activation 1: (0) Infinity-Box/Dongle; S/N: 6CDF41BF; Firmware Version: 0137; Registered: 17-Jun-2017; Expired: 17-Jan-2019; Support: Expired; Support Renew 1 year Support Renew 2 years
- More Services may be active but not listed
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Old 08-18-2020, 11:56   #14 (permalink)
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Quote:
Originally Posted by mcclinic View Post
Token
- Type: Infinity-Box/Dongle
- Account Status: Active
- Hardware Status: Ok
Services
- Activation 1: (0) Infinity-Box/Dongle; S/N: 6CDF41BF; Firmware Version: 0137; Registered: 17-Jun-2017; Expired: 17-Jan-2019; Support: Expired; Support Renew 1 year Support Renew 2 years
- More Services may be active but not listed
This dongle support period was already extended automatically for 2 months from up to 17-Jan-2019
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