Infinity team plz help me

[premananda]

WHEN I UPDATING MY INFINIT THEN SHOWS---------------------
DongleManager version: 1.33
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N:, Firmware: 0114.02
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Dongle Identification checked
Service stage 1 confirmed.
Securing session...
Error securing session: Server reported error:[0036] Smart-card access keys is incorrect or damaged.

Smart-card can not be upgraded any more !
It is quite rare situation and we are sure that it is not an Infinity-Box fault !
This smart-card can not be replaced for free !
This kind of problem is not an Infinity-Box fault, it is a result of harmful activity of other software !

Here is one of possible damage reasons:
Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum

- If you have any addon software activated for your damaged Infinity-Box smart-card and
if you have another Infinity-Box we can move addon activation to your other Infinity-Box
(move activation from one smart-card to another smart-card).
- If you see this errors at addon activation stage: you can activate your addon for
another Infinity-Box or you can contact to your reseller for refund.

WHAT WILL I DO?PLZ HELP ME.

[Maik_TechService]

contact support infinty and send this message to team helper ok bro

[YellowBoss]

Originally Posted by premananda

WHEN I UPDATING MY INFINIT THEN SHOWS---------------------
DongleManager version: 1.33
Locating server...
Server address found#1
Connecting to server#1...
Server connection successfully established
S/N:, Firmware: 0114.02
Authenticating on server...
Authentication successfull
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Dongle Identification checked
Service stage 1 confirmed.
Securing session...
Error securing session: Server reported error:[0036] Smart-card access keys is incorrect or damaged.

Smart-card can not be upgraded any more !
It is quite rare situation and we are sure that it is not an Infinity-Box fault !
This smart-card can not be replaced for free !
This kind of problem is not an Infinity-Box fault, it is a result of harmful activity of other software !

Here is one of possible damage reasons:
Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum

- If you have any addon software activated for your damaged Infinity-Box smart-card and
if you have another Infinity-Box we can move addon activation to your other Infinity-Box
(move activation from one smart-card to another smart-card).
- If you see this errors at addon activation stage: you can activate your addon for
another Infinity-Box or you can contact to your reseller for refund.

WHAT WILL I DO?PLZ HELP ME.

Hello,

Please, read this information: http://forum.gsmhosting.com/vbb/f296...ed-etc-941878/