No need update - GSM-Forum

gilus · 11-26-2021, 12:09

Hello. I need update dongle and error :

=== DongleManager [Infinity] v1.88 [26.11.2021 11:55:32] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: USB Smart Card Reader 0
HWID: 0001DD94FF021982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 078DDD94
Firmware version: 0150.02
=== Started: 26.11.2021 11:55:36 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0006] Your account is temporary suspended.
See more in log file
Write to https://www.infinity-box.com/support/?r=2

I need help.

InfinityHelp · 11-26-2021, 12:39

Quote:

Originally Posted by gilus

Hello. I need update dongle and error :

=== DongleManager [Infinity] v1.88 [26.11.2021 11:55:32] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: USB Smart Card Reader 0
HWID: 0001DD94FF021982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 078DDD94
Firmware version: 0150.02
=== Started: 26.11.2021 11:55:36 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0006] Your account is temporary suspended.
See more in log file
Write to https://www.infinity-box.com/support/?r=2

I need help.

Problem with your card-reader and/or drivers or maybe your smart-card (year 2006) fault.
Insert Smart-Card into ORIGINAL Infinity hardware and update now ONE more time.

gilus · 11-26-2021, 13:02

Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001DD94FF021982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 078DDD94
Firmware version: 0150.02
=== Started: 2021-11-26 12:57:09 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Error securing session:
Server answer: [0036] Smart-Card Keys fault (Smart-Card can not be updated).
In most cases it's a Hardware fault or harmful software activity !

Possible damage reason - https://www.infinity-box.com/support/?r=100128

- If you have Activations at your damaged Smart-Card and if you have another Box/Dongle
we can try to move Activation to your another Smart-Card.
Write to https://www.infinity-box.com/support/?r=2 for details.

Account will be suspended to avoid permanent Smart-Card damage.

InfinityHelp · 11-26-2021, 14:05

Bad luck, it looks like it's card hardware fault. This card is from Jan 2006, many years old card.
Support for thiscard renewed up to year 2023, if you have another Infinity card we can transfer support time to another dongle.

gilus · 11-29-2021, 10:41

I found one more:
=== DongleManager [Infinity] v1.88 [2021-11-29 10:33:29] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000163CEFF021982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): 0A5D63CE
Firmware version: 0116.01
"UK Edition" status: Off
Last launched Application: 0017 v.0120
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0116
=> Options:
- Infinity-Box/Dongle [CM2]

Token
- Type: Infinity-Box/Dongle [CM2]
- Account Status: Active
- Hardware Status: Ok
Services
- Activation #0: Infinity-Box/Dongle [CM2]; S/N: 0A5D63CE; Firmware Version: 0116; Registered: 17-Jan-2006; Expired: 16-Sep-2007; Support: Expired
More Services may be active but not listed

You can transfer licenses and support time?

InfinityHelp · 11-29-2021, 11:12

Before make transfer run DongleManager and update this card firmware, let's see is it Ok or not.
Waiting for your result.

gilus · 11-29-2021, 11:15

=== DongleManager [Infinity] v1.88 [2021-11-29 11:13:28] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000163CEFF021982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): 0A5D63CE
Firmware version: 0116.01
=== Started: 2021-11-29 11:13:32 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Servicing card - Stage 1...
Stage 1 completed
Servicing card - Stage 2...
Stage 2 completed. Card serviced Ok
Securing session...
Session secured Ok
Updating...
Wait 4-5 minutes, DO NOT disconnect Smart-Card
Update Ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing Ok
=== Process finished: 2021-11-29 11:13:54 ===
=== DongleManager [Infinity] v1.88 [2021-11-29 11:13:54] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000163CEFF021982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): 0A5D63CE
Firmware version: 0134.02

=== DongleManager [Infinity] v1.88 [2021-11-29 11:14:51] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000163CEFF021982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): 0A5D63CE
Firmware version: 0134.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0134
=> Options:
- Infinity-Box/Dongle [CM2]

InfinityHelp · 11-29-2021, 11:43

Transferred.
Update it once again now

gilus · 11-29-2021, 12:07

All done. Thx

=== DongleManager [Infinity] v1.88 [2021-11-29 12:04:12] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 000163CEFF021982
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): 0A5D63CE
Firmware version: 0151.02
"UK Edition" status: On
Last launched Application: 0030 v.0151
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0151
- 03: Infinity [BEST] v0122
=> Options:
- Infinity-Box/Dongle [CM2]
- Infinity [BEST2]

11-26-2021, 12:09	#1 (permalink)
gilus Insane Poster Join Date: May 2003 Location: Poland Sosnowiec Posts: 99 Member: 29442 Status: Offline Thanks Meter: 12	No need update Hello. I need update dongle and error : === DongleManager [Infinity] v1.88 [26.11.2021 11:55:32] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: USB Smart Card Reader 0 HWID: 0001DD94FF021982 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 078DDD94 Firmware version: 0150.02 === Started: 26.11.2021 11:55:36 === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer: [0006] Your account is temporary suspended. See more in log file Write to https://www.infinity-box.com/support/?r=2 I need help.

11-26-2021, 13:02	#3 (permalink)
gilus Insane Poster Join Date: May 2003 Location: Poland Sosnowiec Posts: 99 Member: 29442 Status: Offline Thanks Meter: 12	Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0001DD94FF021982 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 078DDD94 Firmware version: 0150.02 === Started: 2021-11-26 12:57:09 === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Error securing session: Server answer: [0036] Smart-Card Keys fault (Smart-Card can not be updated). In most cases it's a Hardware fault or harmful software activity ! Possible damage reason - https://www.infinity-box.com/support/?r=100128 - If you have Activations at your damaged Smart-Card and if you have another Box/Dongle we can try to move Activation to your another Smart-Card. Write to https://www.infinity-box.com/support/?r=2 for details. Account will be suspended to avoid permanent Smart-Card damage.

11-26-2021, 14:05	#4 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	Bad luck, it looks like it's card hardware fault. This card is from Jan 2006, many years old card. Support for thiscard renewed up to year 2023, if you have another Infinity card we can transfer support time to another dongle.

11-29-2021, 10:41	#5 (permalink)
gilus Insane Poster Join Date: May 2003 Location: Poland Sosnowiec Posts: 99 Member: 29442 Status: Offline Thanks Meter: 12	I found one more: === DongleManager [Infinity] v1.88 [2021-11-29 10:33:29] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 000163CEFF021982 Box/Dongle found: Infinity-Box/Dongle [CM2] Serial No (S/N): 0A5D63CE Firmware version: 0116.01 "UK Edition" status: Off Last launched Application: 0017 v.0120 => Activations: - 00: Infinity-Box/Dongle [CM2] v0116 => Options: - Infinity-Box/Dongle [CM2] Token - Type: Infinity-Box/Dongle [CM2] - Account Status: Active - Hardware Status: Ok Services - Activation #0: Infinity-Box/Dongle [CM2]; S/N: 0A5D63CE; Firmware Version: 0116; Registered: 17-Jan-2006; Expired: 16-Sep-2007; Support: Expired More Services may be active but not listed You can transfer licenses and support time?

11-29-2021, 11:12	#6 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	Before make transfer run DongleManager and update this card firmware, let's see is it Ok or not. Waiting for your result.

11-29-2021, 11:15	#7 (permalink)
gilus Insane Poster Join Date: May 2003 Location: Poland Sosnowiec Posts: 99 Member: 29442 Status: Offline Thanks Meter: 12	=== DongleManager [Infinity] v1.88 [2021-11-29 11:13:28] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Gemalto e-gate Smart Card 0 HWID: 000163CEFF021982 Box/Dongle found: Infinity-Box/Dongle [CM2] Reading... Serial No (S/N): 0A5D63CE Firmware version: 0116.01 === Started: 2021-11-29 11:13:32 === Connecting to server... Connection successfully established Checking DongleManager version... DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Servicing card - Stage 1... Stage 1 completed Servicing card - Stage 2... Stage 2 completed. Card serviced Ok Securing session... Session secured Ok Updating... Wait 4-5 minutes, DO NOT disconnect Smart-Card Update Ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing Ok === Process finished: 2021-11-29 11:13:54 === === DongleManager [Infinity] v1.88 [2021-11-29 11:13:54] === Box/Dongle type selected: Infinity-Box/Dongle [CM2] Card-Reader: Gemalto e-gate Smart Card 0 HWID: 000163CEFF021982 Box/Dongle found: Infinity-Box/Dongle [CM2] Serial No (S/N): 0A5D63CE Firmware version: 0134.02 === DongleManager [Infinity] v1.88 [2021-11-29 11:14:51] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 000163CEFF021982 Box/Dongle found: Infinity-Box/Dongle [CM2] Serial No (S/N): 0A5D63CE Firmware version: 0134.02 "UK Edition" status: On Last launched Application: 0000 v.0000 => Activations: - 00: Infinity-Box/Dongle [CM2] v0134 => Options: - Infinity-Box/Dongle [CM2]

11-29-2021, 11:43	#8 (permalink)
InfinityHelp Product Supporter Join Date: May 2005 Location: uae Posts: 29,245 Member: 148515 Status: Offline Thanks Meter: 19,534	Transferred. Update it once again now

11-29-2021, 12:07	#9 (permalink)
gilus Insane Poster Join Date: May 2003 Location: Poland Sosnowiec Posts: 99 Member: 29442 Status: Offline Thanks Meter: 12	All done. Thx === DongleManager [Infinity] v1.88 [2021-11-29 12:04:12] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 000163CEFF021982 Box/Dongle found: Infinity-Box/Dongle [CM2] Serial No (S/N): 0A5D63CE Firmware version: 0151.02 "UK Edition" status: On Last launched Application: 0030 v.0151 => Activations: - 00: Infinity-Box/Dongle [CM2] v0151 - 03: Infinity [BEST] v0122 => Options: - Infinity-Box/Dongle [CM2] - Infinity [BEST2]