Smart-Card/Dongle/Box update fixes and solutions

[InfinityHelp]

Originally Posted by *****ile

Help me please



==== [1/29/2021 20:37:29] ====

Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.81 [1/29/2021 20:37:32] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0103887627E81292
Box/Dongle found: Infinity [BEST]
Serial No (S/N): 338D8876
Firmware version: 0122.02
"UK Edition" status: On
Last launched Application: 0030 v.0229
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0145
- 03: Infinity [BEST] v0122
=> Options:
- Infinity [BEST]
=== DongleManager [Infinity] v1.81 [1/29/2021 20:38:00] ===
Box/Dongle type selected: Infinity [BEST]
Card-Reader: FT SCR2000 0
HWID: 0103887627E81292
Box/Dongle found: Infinity [BEST]
Reading...
Serial No (S/N): 338D8876
Firmware version: 0122.02
=== Process started: 1/29/2021 20:38:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Card returned error - 0000 at 5252/9702
Error upgrading applets:
Card returned error - 0000 at 5252/9702
Disconnected

==== [1/29/2021 20:38:43] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.81 [1/29/2021 20:38:47] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0103887627E81292
Select Token Type: instead of Autodetect
=== DongleManager [Infinity] v1.81 [1/29/2021 20:39:03] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: FT SCR2000 0
HWID: 0103887627E81292
=== Process started: 1/29/2021 20:39:04 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Write to https://www.infinity-box.com/support/?r=2
=== DongleManager [Infinity] v1.81 [1/29/2021 20:39:31] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 0103887627E81292
Box/Dongle is not found

Hello,

1. Install REQUIRED Card-Reader Drivers - https://www.infinity-box.com/support/?r=6



Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202

2. Update dongle with Infinity DongleManager.exe




OR


1. Insert Infinity Smart-Card into another Card-Reader (dongle or box). Good result gives Alcor Card-Reader

- -

2. Update dongle with Infinity DongleManager.exe




More info is here - https://www.infinity-box.com/support/?r=100129