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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 06-12-2020, 12:46   #496 (permalink)
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thanks solved best team
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Old 06-12-2020, 16:40   #497 (permalink)
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=== DongleManager [Infinity] v1.80 [6/12/2020 21:37:54] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00005F3F0EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B90E5F3F
Firmware version: 0143.02
=== Process started: 6/12/2020 21:37:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
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Old 06-12-2020, 18:13   #498 (permalink)
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Dear sir

i have face in issue in infinity box update

DongleManager [Infinity] v1.80 [12-06-2020 22:28:32] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000CF1200001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 63DFCF12
Firmware version: 0143.02
=== Process started: 12-06-2020 22:28:36 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2


Pls help us

i cant und this error

Last edited by YellowBoss; 06-12-2020 at 21:12.
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Old 06-12-2020, 18:38   #499 (permalink)
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i have probems con cmt2

I have recently renovated for a year. when I open the infinity best module without problems. but when I open the cm2mt2 module it just freezes in the logo and closes. I have tested with version 2.09, 2.10 and the latest one. unsuccessfully
https://ibb.co/gJ4n22Y


=== DongleManager [Infinity] v1.80 [12/06/2020 12:38:23] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 1
HWID: 0002CDCFFF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 295ACDCF
Firmware version: 0144.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0144
- 03: [BEST] v0122
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM
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Old 06-12-2020, 21:11   #500 (permalink)
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Quote:
Originally Posted by masudtel View Post
=== DongleManager [Infinity] v1.80 [6/12/2020 21:37:54] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00005F3F0EFE4082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): B90E5F3F
Firmware version: 0143.02
=== Process started: 6/12/2020 21:37:55 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Hello,


Please attach fault.bin file from Infinity software folder
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Old 06-12-2020, 21:13   #501 (permalink)
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Quote:
Originally Posted by alpesh_12345 View Post
Dear sir

i have face in issue in infinity box update

DongleManager [Infinity] v1.80 [12-06-2020 22:28:32] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0000CF1200001942
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 63DFCF12
Firmware version: 0143.02
=== Process started: 12-06-2020 22:28:36 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2


Pls help us

i cant und this error
Hello,

There is a software conflict with this application:
\program files (x86)\intel\bluetooth\devmonsrv.exe
\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe
\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe
\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe

- Disable this process
- delete fault.bn file
- update dongle firmware with DongleManager now
and then run Infinity software.
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Old 06-12-2020, 21:15   #502 (permalink)
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Quote:
Originally Posted by 4r7ur0 View Post
I have recently renovated for a year. when I open the infinity best module without problems. but when I open the cm2mt2 module it just freezes in the logo and closes. I have tested with version 2.09, 2.10 and the latest one. unsuccessfully
https://ibb.co/gJ4n22Y


=== DongleManager [Infinity] v1.80 [12/06/2020 12:38:23] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 1
HWID: 0002CDCFFF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 295ACDCF
Firmware version: 0144.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0144
- 03: [BEST] v0122
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM

I can't find that file in the folder


Enviado desde mi iPhone utilizando Tapatalk
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Old 06-12-2020, 21:15   #503 (permalink)
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Quote:
Originally Posted by 4r7ur0 View Post
I have recently renovated for a year. when I open the infinity best module without problems. but when I open the cm2mt2 module it just freezes in the logo and closes. I have tested with version 2.09, 2.10 and the latest one. unsuccessfully
https://ibb.co/gJ4n22Y


=== DongleManager [Infinity] v1.80 [12/06/2020 12:38:23] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 1
HWID: 0002CDCFFF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 295ACDCF
Firmware version: 0144.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v0144
- 03: [BEST] v0122
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM
Hi,


What is your installed antivirus software ?
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Old 06-12-2020, 21:17   #504 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Hi,


What is your installed antivirus software ?

I don’t have any installed. And firewall of windows it’s off


Enviado desde mi iPhone utilizando Tapatalk
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Old 06-12-2020, 21:19   #505 (permalink)
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Quote:
Originally Posted by 4r7ur0 View Post
I don’t have any installed. And firewall of windows it’s off


Enviado desde mi iPhone utilizando Tapatalk
Do you have fault.bin file in folder with Infinity software ?
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Old 06-12-2020, 21:20   #506 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Do you have fault.bin file in folder with Infinity software ?

that file does not appear


Enviado desde mi iPhone utilizando Tapatalk
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Old 06-12-2020, 21:26   #507 (permalink)
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Quote:
Originally Posted by 4r7ur0 View Post
that file does not appear


Enviado desde mi iPhone utilizando Tapatalk
Do you have Eltima installed ?
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Old 06-12-2020, 21:28   #508 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Do you have Eltima installed ?

Whats it’s Eltima ?


Enviado desde mi iPhone utilizando Tapatalk
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Old 06-12-2020, 21:30   #509 (permalink)
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Quote:
Originally Posted by 4r7ur0 View Post
Whats it’s Eltima ?


Enviado desde mi iPhone utilizando Tapatalk
Download free antivirus and check/cure your PC - https://free.drweb.com/download+cureit+free/?lng=en



result ?
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Old 06-12-2020, 22:06   #510 (permalink)
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Quote:
Originally Posted by YellowBoss View Post
Download free antivirus and check/cure your PC - https://free.drweb.com/download+cureit+free/?lng=en



result ?

Same problem, I can open whit out problems Nokia best and other modules, but cm2mt2


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