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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 02-05-2016, 14:49   #1 (permalink)
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SPD Module 01.14 Error


after install new version of SPD Module it ask me to update my dongle
but i hav one month support period left
do i need to update my box
tell me what to do.

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Old 02-05-2016, 15:00   #2 (permalink)
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Hello,
If you have support period left upgrade your Dongle with latest Dongle Manager.

Br.
Infinity Box Support Team.
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Old 02-05-2016, 15:07   #3 (permalink)
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Connecting to server
Connection to server failedSocket Error # 11002
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Old 02-05-2016, 15:27   #4 (permalink)
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Quote:
Originally Posted by situ_saraf View Post
Connecting to server
Connection to server failedSocket Error # 11002
Hello,
First make sure your dongle has active support period.
Use latest Dongle Manager and disable your Antivirus and/or Firewall and try again.

Br.
Infinity Box Support Team.
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Old 02-05-2016, 15:30   #5 (permalink)
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Thanks for you support its successfully upgrade.


Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
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