Box Activation problem - GSM-Forum

xerraco · 07-17-2009, 02:21

Box successfully Updated but when Open

Quote:

Box SN:**********
HW Revision: A, Suitable for: Production, Case: First Plastic Case, MCU Manufacture Time: 2008, wk32
Set: Box, TX2 Adapter, 100 Credits, 6 Months Warranty
Box registration status: Registered OK
Paired Card SN: **********
First Name: **********
Surname: **********
Nickname: **********
Address: **********
Country: Philippines
E-Mail: **********@yahoo.com
Reseller: GPGIndustries, China
Warranty Start Date: 2009-06-24
Warranty Period (months): 6
Warranty Stop Date: 2009-12-24
Warranty active: Yes
============================
Updating Security Area...
Security Area Update Skipped, Not allowed
Updating Main Firmware...
Main Firmware Update Skipped, Not allowed
Disconnected from Cyclone Server
Box Maintenance finished successfully

DCT4/WD2/BB5 exe it says:

Quote:

There is a problem with box activation.Reference ID:9.
Your box will stop working when Security Watch dog will detect this problem.
Issu log(3ABE1816F0DEDFFF0E3A71F7C7C640B92DC96837.iss)w as saved same directory as this software.
kindly send this file to your reseller to solve problem

Please/Kindly do Action with our problem...

P.S. Send you the S/N on PM ASAP.

More Power!

Br,
xerraco

moulnisky · 07-17-2009, 07:24

Sorry.. during the night normally I sleep...

Send a pm to Siroya with the file
3ABE1816F0DEDFFF0E3A71F7C7C640B92DC96837.iss
And he will set the server data

BR

Alex

kikikokoki · 07-17-2009, 07:26

Send a pm to Siroya number yur box and card number..........

GSM Philippines

xerraco · 07-17-2009, 07:46

Quote:

Originally Posted by moulnisky

Sorry.. during the night normally I sleep...

Send a pm to Siroya with the file
3ABE1816F0DEDFFF0E3A71F7C7C640B92DC96837.iss
And he will set the server data

BR

Alex

Done that already Sir. So what the next thing I have to do? Update Box again?

Br,
xerraco

moulnisky · 07-17-2009, 07:49

Wait now for the answer from Siroya.. A I think about a couple of hours
BR

Alex

xerraco · 07-17-2009, 11:24

How about if No Siroya will come out? Who will set the Server? Its almost 9 hours from the time I posted my problem, still not fix.

.

HONEY · 07-17-2009, 22:36

You can send me a pm with your box card id or service tag.

BR.

xerraco · 07-18-2009, 05:49

Kindly Check your Pm sir.

HONEY · 07-18-2009, 08:23

Quote:

Originally Posted by xerraco

Kindly Check your Pm sir.

Its done.

BR.

xerraco · 07-18-2009, 10:19

NO! Successfully Upgrade

Quote:

Box Maintenance procedure started at 2:06:34 AM
Handling device: [Cyclone Team], [Cyclone Bootloader]
Bootloader: Cyclone Secure Bootloader v2.08, (Nov 14 2008 12:05:50), Type: Signed Production Application, For HW Rev E
Service Tag: 88A62C565A392C8C6074DD4AB2982893
Connecting to Cyclone Server
Cyclone Server (1.0.0.478), Cyclone Box Team 2008, 2009 - Ready.
========= Box Info =========
Box SN: **********
HW Revision: A, Suitable for: Production, Case: First Plastic Case, MCU Manufacture Time: 2008, wk32
Set: Box, TX2 Adapter, 100 Credits, 6 Months Warranty
Box registration status: Registered OK
Paired Card SN: **********
First Name: **********
Surname: **********
Nickname: **********
Address: **********
Country: **********
E-Mail: **********
Reseller: GPGIndustries, China
Warranty Start Date: 2009-06-24
Warranty Period (months): 6
Warranty Stop Date: 2009-12-24
Warranty active: Yes
============================
Updating Security Area...
Security Area Update Skipped, Not allowed
Updating Main Firmware...
Main Firmware Updated, Took: 8.203s
Disconnected from Cyclone Server
Box Maintenance finished successfully

Still dispaly this error when opens DCT4/Wd2/BB5

Quote:

There is a problem with box activation.Reference ID:9.
Your box will stop working when Security Watch dog will detect this problem.
Issue log(3ABE1816F0DEDFFF0E3A71F7C7C640B92DC96837.iss)w as saved same directory as this software.
kindly send this file to your reseller to solve problem

So what my next move?

Br,
xerraco

xerraco · 07-18-2009, 10:38

Please Sir Siroya resolve my problem. Tommorrow is my day-off dont like on Monday still tackling this problem.

xerraco · 07-18-2009, 11:53

My other Cyclone Box dont have error.

NADEEM GONDAL · 07-18-2009, 12:20

Quote:

Originally Posted by xerraco

Please Sir Siroya resolve my problem. Tommorrow is my day-off dont like on Monday still tackling this problem.

need to update security field

update ur box again now from maintenance tool

xerraco · 07-20-2009, 02:33

Here we go again its Successfull Update but when I

Quote:

Box Maintenance procedure started at 6:24:11 PM
Handling device: [Cyclone Team], [Cyclone Bootloader]
Bootloader: Cyclone Secure Bootloader v2.08, (Nov 14 2008 12:05:50), Type: Signed Production Application, For HW Rev E
Service Tag: 88A62C565A392C8C6074DD4AB2982893
Connecting to Cyclone Server
Cyclone Server (1.0.0.123), Cyclone Box Team 2008, 2009 - Ready.
========= Box Info =========
Box SN: ********
HW Revision: A, Suitable for: Production, Case: First Plastic Case, MCU Manufacture Time: 2008, wk32
Set: Box, TX2 Adapter, 100 Credits, 6 Months Warranty
Box registration status: Registered OK
Paired Card SN: ********
First Name: ********
Surname: ********
Nickname: ********
Address: ********
Country: ********
E-Mail: ********
Reseller: GPGIndustries, China
Warranty Start Date: 2009-06-24
Warranty Period (months): 6
Warranty Stop Date: 2009-12-24
Warranty active: Yes
============================
Updating Security Area...
Security Area Update Skipped, Not allowed
Updating Main Firmware...
Main Firmware Update Skipped, Not allowed
Disconnected from Cyclone Server
Box Maintenance finished successfully

Open DCT4/WD2/BB5 it displays an error that goes

Quote:

There is a problem with box activation.Reference ID:9.
Your box will stop working when Security Watch dog will detect this problem.
Issue log(3ABE1816F0DEDFFF0E3A71F7C7C640B92DC96837.iss)w as saved same directory as this software.
kindly send this file to your reseller to solve problem

I already use a Fresh Installed OS, this problem pissed me up. I have a lot of work Today.

xerraco · 07-20-2009, 04:06

Box can Refiil, Download at Support but the when I try to open DCT4/WD2/BB5 allways displays error.
Reference ID:9.

07-17-2009, 07:26	#3 (permalink)
kikikokoki No Life Poster Join Date: Apr 2008 Location: GSM Philippines Age: 38 Posts: 955 Member: 748785 Status: Offline Sonork: KIKO_GSM Thanks Meter: 309	Send a pm to Siroya number yur box and card number.......... GSM Philippines Last edited by NADEEM GONDAL; 07-18-2009 at 08:28.

07-17-2009, 11:24	#6 (permalink)
xerraco No Life Poster Join Date: Nov 2008 Location: RVIII Posts: 11,704 Member: 890926 Status: Offline Thanks Meter: 2,055	How about if No Siroya will come out? Who will set the Server? Its almost 9 hours from the time I posted my problem, still not fix..

07-18-2009, 10:38	#11 (permalink)
xerraco No Life Poster Join Date: Nov 2008 Location: RVIII Posts: 11,704 Member: 890926 Status: Offline Thanks Meter: 2,055	Please Sir Siroya resolve my problem. Tommorrow is my day-off dont like on Monday still tackling this problem. Last edited by xerraco; 07-18-2009 at 10:48.

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07-17-2009, 07:24	#2 (permalink)
moulnisky No Life Poster Join Date: Jan 2009 Location: England Age: 59 Posts: 17,681 Member: 947561 Status: Offline Thanks Meter: 14,053	Sorry.. during the night normally I sleep... Send a pm to Siroya with the file 3ABE1816F0DEDFFF0E3A71F7C7C640B92DC96837.iss And he will set the server data BR Alex

07-17-2009, 07:49	#5 (permalink)
moulnisky No Life Poster Join Date: Jan 2009 Location: England Age: 59 Posts: 17,681 Member: 947561 Status: Offline Thanks Meter: 14,053	Wait now for the answer from Siroya.. A I think about a couple of hours BR Alex

07-17-2009, 22:36	#7 (permalink)
HONEY No Life Poster Join Date: Apr 2000 Location: India, China Posts: 1,792 Member: 44158 Status: Offline Sonork: 100.64344 Thanks Meter: 143	You can send me a pm with your box card id or service tag. BR.

07-18-2009, 05:49	#8 (permalink)
xerraco No Life Poster Join Date: Nov 2008 Location: RVIII Posts: 11,704 Member: 890926 Status: Offline Thanks Meter: 2,055	Kindly Check your Pm sir.

07-18-2009, 11:53	#12 (permalink)
xerraco No Life Poster Join Date: Nov 2008 Location: RVIII Posts: 11,704 Member: 890926 Status: Offline Thanks Meter: 2,055	My other Cyclone Box dont have error.

07-20-2009, 04:06	#15 (permalink)
xerraco No Life Poster Join Date: Nov 2008 Location: RVIII Posts: 11,704 Member: 890926 Status: Offline Thanks Meter: 2,055	Box can Refiil, Download at Support but the when I try to open DCT4/WD2/BB5 allways displays error. Reference ID:9.