My reseller told me It’s my fault my 2 HTI dies because I updated them, so he refused - GSM-Forum

tunningcel · 02-27-2012, 23:08

Hi Manole, I read this:

Quote:

Originally Posted by MANOLE

Your reseller should replace if for free, even if your HTI is not any more in warranty.

If you got problem with your reseller and he do not want to change for you
or you want to save shipping costs, we give the chance for ppl like you to
get MXBOX at 15 usd. Here is direct link for pay with PayPal:
Buy HTI at 15 usd with discount VOUCHER

BR,
Manole

So I asked my reseller to change my 2 HTI, he told me he will not change any HTI warranty, because it was my fault to updated them, his exact words in Spanish were: “did I told you to update them? No, so it is not my fault and I will not change any of your 2 HTI”

I asked him, how is his nick and e-mail as your reseller, and he not only, did not replies me anymore, he banned me from his msn messenger.

I know you will offer me the 15usd Boucher, but It’s not fair, that, reseller like him, told me It was my fault because I update the sw! (Or is he right? do the update damage my HTI? I don’t think so) then he banned me from his msn messenger. He lives near my city so, the exchange of the 2 HTI only could take 2 days and 4 usd for delivery (tops), is less than the 30usd I may spend with your gentle Boucher offer. You should make something with this type of bad resellers, that makes your product support looks bad.

My 2 HTI does not have the malfunction IC.
OTP ID: 351B13130D114E53229B874B000000F5
OTP ID: 0F080E01680C50533902414C000000F5

Thanks for your time and possible solution/support in this problem.

.::ZUBER::. · 02-28-2012, 08:54

bro. for use of any product we have to do all necessary updates, so its not your fault & box can be replace from reseller. what is your resellers name as mxkey can put some light on it & take necessary action.

nang · 02-28-2012, 10:44

i want to know too........

nang

fatafi · 02-28-2012, 10:47

It's not your fault and your reseler have to change your 2 HTI.
Put the name the your reseller and wait to check anyone from MX-Team

fatafi · 02-28-2012, 10:49

or send him a PM with the name the your reseller

tunningcel · 02-28-2012, 19:03

Quote:

Originally Posted by fatafi

or send him a PM with the name the your reseller

Quote:

Originally Posted by fatafi

It's not your fault and your reseler have to change your 2 HTI.
Put the name the your reseller and wait to check anyone from MX-Team

I already ask him this, and he refused to give me his reseller information

Quote:

I asked him, how is his nick and e-mail as MXkey/HTI reseller, and he not only, did not replies me anymore, he banned me from his msn messenger.

Also, I think product supporters, maybe, can see who sold this HTI with the OTP ID’s

tunningcel · 02-29-2012, 19:42

do anyone from support will help me?

tunningcel · 03-02-2012, 17:31

the week ends and I do not see any support help. why? do my reseller was right about the update damage?

02-28-2012, 08:54	#2 (permalink)
.::ZUBER::. No Life Poster Join Date: Apr 2006 Location: MXBOX THUNDER Helpdesk Age: 50 Posts: 4,273 Member: 262425 Status: Offline Sonork: 100.1617691 Thanks Meter: 1,264	bro. for use of any product we have to do all necessary updates, so its not your fault & box can be replace from reseller. what is your resellers name as mxkey can put some light on it & take necessary action.

02-28-2012, 10:44	#3 (permalink)
nang Freak Poster Join Date: Apr 2004 Age: 44 Posts: 247 Member: 62154 Status: Offline Thanks Meter: 17	i want to know too........ nang

02-28-2012, 10:47	#4 (permalink)
fatafi Freak Poster Join Date: Oct 2011 Location: .::StarCodes::. Posts: 148 Member: 1669858 Status: Offline Sonork: 100.1609806 Thanks Meter: 27	It's not your fault and your reseler have to change your 2 HTI. Put the name the your reseller and wait to check anyone from MX-Team

02-28-2012, 10:49	#5 (permalink)
fatafi Freak Poster Join Date: Oct 2011 Location: .::StarCodes::. Posts: 148 Member: 1669858 Status: Offline Sonork: 100.1609806 Thanks Meter: 27	or send him a PM with the name the your reseller

02-29-2012, 19:42	#7 (permalink)
tunningcel Freak Poster Join Date: Nov 2005 Location: Ecuador Posts: 277 Member: 204098 Status: Offline Thanks Meter: 10	do anyone from support will help me?

03-02-2012, 17:31	#8 (permalink)
tunningcel Freak Poster Join Date: Nov 2005 Location: Ecuador Posts: 277 Member: 204098 Status: Offline Thanks Meter: 10	the week ends and I do not see any support help. why? do my reseller was right about the update damage?